Pinnaclesports - Passeport required?

[ltin]

I need your assistance, first time I post.

Early August I deposited close to 5000$ at Pinnaclesports.com

Before depositing the money, I made sure with them that my security check is completed and that my account is clean.
They confirmed to me by email that everything is fine and that the better deposit options are wire transfer and skrill.

So I wire transfer the money, played for over two weeks on baseball, won about 15 units.

Tonight, they have blocked my wagering.
So I send them an email asking them what is going on. They answered me back that it`s in their general rules to ask for IDs. So they ask for my passeport.

Is it normal parctice to provide scan copies of passeports? Is it safe?

I hope that they are not blocking my account because I`m winning. they are rated A+

I really need your help here. As anyone ever been asked to provide his passeport?

Thank you.

[Digo]

I have been playing there for years, they never ask me for a passport.

[HeeeHAWWWW]

It's normal at a lot of books. Not ideal obviously, but they get defrauded constantly so this is one answer.

[Scorpion]

how did you make your deposit?

[ltin]

how did you make your deposit?

Wire transfer.

[dikefale]

They have some suspicions,you should send them passport as soon as possible,and they will clear this misunderstanding.

[ltin]

They have some suspicions,you should send them passport as soon as possible,and they will clear this misunderstanding.

Ok, I took your advice and send them a scan copy of my passport.
I understand that they do that for security check so I complied with theuir request.

Once they confirm that they restored my wager limits, I`ll be closing out this thread.

[bookie]

Once they confirm that they restored my wager limits, I`ll be closing out this thread.

Please do let us know what happens. What country is your passport from?

[ltin]

Please do let us know what happens. What country is your passport from?

Canada.

No confirmation from their compliance department as of yet. So frustrating.

I`ll post back here shortly.

[ltin]

Ok, here is the email that I just received from Pinnaclesports.com compliance department:

''Many thanks for providing the requested ID documentation, it has been received and approved. Your account is restored.''

Thank you for your assistance SBR forum members. Very much appreciated.

ltin

[bookie]

Glad to hear it got straigtened out itin.

[dikefale]

We told you nothing to worry about,maybe they had suspicion that some american using vpn is betting as canadian. Thats all in my oppinion.