I've deposited $2000 into this book, my account is now about $1500. I have not made a withdrawal and now they limited my max wager to $50. I questioned them as to the reason why since I'm down almost $500 and this is the response.
Thank you for your e-mail regarding your account.
I am sorry to learn of your frustration in placing bets. We can confirm that you are currently limited on any given event.
This has been applied to your account as a result of some of the business you have placed with us on your accounts.
We can assure you we do wish to attract customers to our service whether they win or lose.
We do though have a responsibility to run the business profitably and therefore we do restrict certain customers and certain bets.
We do regularly review the stake factors on accounts in line with the business patterns of our customers and we may look to alter the factor in the future.
Whilst I appreciate your obvious frustration, the reduction in your stake factor is due to a well-meaning attempt to monitor our liabilities transactions placed across the various markets we offer. This provides a fair opportunity to all our customers who use the various betting channels.
May we advise, in an attempt to accommodate your intended stake unit, that you place your bets via our Telephone Betting Service on 0800 777 888 or +44 208 429 7971 (from outside the UK) or +800 8000 2828/4848 (if dialling from Singapore) and quoting your username.
Please note that we cannot guarantee your bet will be accepted. Our traders periodically review all accounts that have been restricted. Regrettably we are unable to override any decision that has been made
If we can be of any further assistance, please contact us again and we will be more than happy to help you.
Yours sincerely,
Stephen
Customer Services
Thank you for your e-mail regarding your account.
I am sorry to learn of your frustration in placing bets. We can confirm that you are currently limited on any given event.
This has been applied to your account as a result of some of the business you have placed with us on your accounts.
We can assure you we do wish to attract customers to our service whether they win or lose.
We do though have a responsibility to run the business profitably and therefore we do restrict certain customers and certain bets.
We do regularly review the stake factors on accounts in line with the business patterns of our customers and we may look to alter the factor in the future.
Whilst I appreciate your obvious frustration, the reduction in your stake factor is due to a well-meaning attempt to monitor our liabilities transactions placed across the various markets we offer. This provides a fair opportunity to all our customers who use the various betting channels.
May we advise, in an attempt to accommodate your intended stake unit, that you place your bets via our Telephone Betting Service on 0800 777 888 or +44 208 429 7971 (from outside the UK) or +800 8000 2828/4848 (if dialling from Singapore) and quoting your username.
Please note that we cannot guarantee your bet will be accepted. Our traders periodically review all accounts that have been restricted. Regrettably we are unable to override any decision that has been made
If we can be of any further assistance, please contact us again and we will be more than happy to help you.
Yours sincerely,
Stephen
Customer Services
