CANBET - Changing the rules =(

[Bet'o]

Hello guys, how are you?

My problem is same as it:

http://forum.sbrforum.com/sportsbooks-industry/124833-canbet-complaint.html

In the last week, i received that email for canbet:

"30% Deposit Bonus up to £50 FREE*

...
...

*Terms and Conditions Apply

1. The bonus is only valid on your next deposit at Canbet.com between Thursday 15 January and Sunday 18 January 2009.
2. To receive the bonus you must turn over (bet through) your initial deposit once in full (x1), and the bets must be settled within 30 days of depositing.
3. Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
4. The maximum claim for this bonus is £50.
5. If the turnover requirement has not been met prior to any withdrawal, the bonus will be revoked (i.e. removed from the account).
6. This offer is by invitation only and is not transferable.
7. Qualifying accounts will be credited within 24 hours.
8. Standard Canbet.com terms and conditions apply."

So, its easy, i make a deposit of 200EUR i will get 60EUR bonus, and after that, i just need to bet 6 times 260EUR or 1560EUR in total, right?

NO!!!

In your account you have "two types" of money the Real Money and the Bonus Money, to yoy bet the Bonus Money you need to bet all the Real Money First, that is, you need to do a ALL IN SIX TIMES to do the rollover!!!!

So, i ask: What can i do? That is not honest!!!

Hugs

[cinpls081]

rollover always = bonus money plus deposited money usually x5.

[wannabet]

I'm sorry, they duped me in the same way. I would love it if someone has actually claimed the bonus, and they could tell me that they actually won it. I would be shocked to find anyone here who has actually benefited in any way from that bonus offer.

[Bet'o]

cinpls081 yes, try to talk about this with the Canbet.

Wannabet this damn bookmaker, was not being honest with your clients, look this last talk:

Please wait for a site operator to respond.
You are now chatting with 'Kin'
Kin: Welcome to Live Chat Support. How may I assist you today?
Humberto: Hi Kin, i talk with you yesterday and...
Humberto: i guess the canbet are not being honest with me...
Humberto: i received a bonus for you, by email...
Humberto: and this email said:
Humberto: Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
Humberto: Not say in any line, that i can bet all my money first to after bet the bonus money...
Humberto: In other words, to do the rollover i need to do a ALL IN SIX TIMES!!!
Kin: Does it say standard terms and conditions apply.
Humberto: Please, show me the line that say that.
Kin: May I have your account number please?
Humberto: xxxxxx
Kin: Does the mail say that the standard terms and conditions apply?
Humberto: Onr momrny...
Humberto: one moment*
Humberto: Yes, but show me the line please.
Kin: Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
Humberto: Yes, its ok Kin, show me the line that says about bet a All In six times...
Kin: six times in full (x6),
Humberto: Because, is that what happens...because to bet the bonus i need to do a ALL IN bet...
Kin: That mean all in
Humberto: The deposit!!!
Kin: In full
Humberto: 6 times deposit in full...
Humberto: all the deposit only...
Kin: 6 times deposit and bonus in full
Humberto: Look Kin, the Canbet is not being honest with your clients. Because you hide important informations. I will do a complaint to the SBR (Sportsbook Review) and i guess SBR downgrade you to a lower category.
Kin: What information we hide?
Humberto: When you says:
Humberto: Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
Humberto: For all the people that reads, means: Bet 260EUR (200 of deposit more 60 for the bonus) 6 times, only!!!
Humberto: Not means: Bet a all in 6 times.
Kin: But it say in full.
Humberto: In other words: you cheat for the side's interpretation...
Humberto: In full to me, is 260, the context say that.
Humberto: Bet bonus + deposit in full...
Humberto: The Deposit in full. Not your balance in full.
Kin: Ok, if you have any compliant about this, could you please email us and we can forward to our promotion department have a look into it.
Humberto: What is email, please.
Kin: Please email to mail@canbet.com
Humberto: Ok, kin, give me a favor, tell for this departament that i am sending a email now, if this don't be aswer today, i will do a complaint in the SBR and other authorities. Ok?
Kin: Can not answer today, as no one available in our promotion department, we will notify you by email tomorrow once we get the response.
Humberto: So, for cheat your clients have people on this departament, but to help with a problem was not?
Humberto: Sorry but i dont have this time...
Humberto: I will send a email, and in the same time i will open a complian.
Humberto: complaint*
Kin: Ok, once we receive your email, we will forward to our promotion department have a look into it.
Humberto: Ok, thank you and bye.
Kin: Thank you for using Live Chat support. Have a nice day.
Humberto: For you too.

Is there anything I can do?

Hugs

[thespeculator]

all these stories of bonus problems, are they worth it ? just leave the bonus and make things simple for yourself

[wannabet]

All I can say, I don't think that is "standard terms and conditions". Canbet makes you risk your money all at once, other places, you make smaller reasonable bets, and you work your way up to the bonus slowly. Canbet is scamming people who are willing to make small deposits with them, and then they trick you on the bonus, which is supposed to be larger than most other places, but it turns out you can't ever get it from them.

[Dark Horse]

Send an e-mail around the time of meeting the rollover, stating that your records show you've bet such and such amount, and if they can verify that as well as the amount of the remaining rollover. That way you have a record. Having to bet a few dollars more doesn't really seem to be anything to get uptight about.

I don't believe that Canbet would ask you to bet everything at once.

[cinpls081]

if you are sharp enought and play both sides of course bonus are worth it...you have to be a pro.

[wannabet]

/

[Bet'o]

Send an e-mail around the time of meeting the rollover, stating that your records show you've bet such and such amount, and if they can verify that as well as the amount of the remaining rollover. That way you have a record. Having to bet a few dollars more doesn't really seem to be anything to get uptight about.

I don't believe that Canbet would ask you to bet everything at once.

Yes, Believe my friend.

I am very disappointed with the Canbet.

Hugs.

[Bet'o]

So, the Canbet answer now my email:

Dear Humberto,

Thank you for your correspondence. Just to confirm as per our terms and conditions if there was any confusion you need to bet through 360 Euro through the bonus money to satisfy this bonus, betting through your own money does not count as turnover I am sorry, the turnover will count when you have exhausted your real funds then you may bet through the bonus amount thank you.

Should you require any further assistance please feel free to contact our customer support team 24 hours a day, 7 days a week for your convenience.


Kind regards,

Jason
-------------------------------------------------------
Customer Service Representative
Canbet
Building 3, Chiswick Park
566 Chiswick High Road, London W4-5YA
UK 0800 783 8833
Canada 1 800 399 8063
Int +44 (0) 208 996 5608
F +44 (0) 208 996 5609
E mail@canbet.com
Livechat

https://www.Canbet.com

Canbet - Play Casino, Poker and Sports!

Well, never more i will put my money on Canbet hands.

Hugs.

[pjesnik24]

rules were always like that, at least for the last few years

[wannabet]

is Canbet the only one who has invented this scheme?

[tomcowley]

Their interpretation, with the rules as posted, is an absolute joke. Rating a book that's pulling this crap as A- is an even bigger joke.

[Bill Dozer]

We are working on more than one complaint from players calling it a Bait-n-switch. We hope to have an initial report tomorrow.

Players who have not filed a complaint as of yet should send an email to Josh@SportsbookReview.com.

[bitisorin]

We are working on more than one complaint from players calling it a Bait-n-switch. We hope to have an initial report tomorrow.

Players who have not filed a complaint as of yet should send an email to Josh@SportsbookReview.com.

Any news about this crap???

[Dark Horse]

So, the Canbet answer now my email:

Dear Humberto,

Thank you for your correspondence. Just to confirm as per our terms and conditions if there was any confusion you need to bet through 360 Euro through the bonus money to satisfy this bonus, betting through your own money does not count as turnover I am sorry, the turnover will count when you have exhausted your real funds then you may bet through the bonus amount thank you.

Should you require any further assistance please feel free to contact our customer support team 24 hours a day, 7 days a week for your convenience.


Kind regards,

Jason

Well, never more i will put my money on Canbet hands.

Hugs.

Going by that e-mail, it's just a certain type of bonus. A somewhat useless one, because it only goes in effect after you've lost your funds. Similar to the insurance that some books offer for losses.

Obviously that e-mail is different from the rules stated in the first post.
Canbet needs to clean that up.

Canbet's betting operations remain top of the line, as far as I'm concerned.

[pjesnik24]

you have to wager your deposit whole once to get the bonus and then rollover the amount of deposit + bonus 3 times and then you can withdraw it

[virtozo]

any news about this bonus complaints??
I was also defrauded by Canbet of my deposit with this bonus scheme they created!!

[wangpoker]

8% deposit bonus rules, it's similar as the above complaints.

Just to confirm turnover for your bonus amount does not count when you are using your own funds to bet with, turnover will only count as per our conditions when you have exhausted your own funds and then you may use the bonus amount to meet the turnover requirements

SCAM!

[headgames]

If you have $x real money and $x balance, and you wager from your real balance first, can't you place a bet on something that settles in 7 days for example and then immediately wager from the bonus balance therefore turning it over at least once? If the bonus money bet wins and returns winnings to the real balance, repeat until you have turned over the bonus money?