i placed a wager on a table tennis match an amount which normally no one places on such matches (1000000 INR) Bet Confirmation - EB5137854510F - Flash
The odds offered to me was 1.55 , i selected the bet and it said "The additional stake would be referred to a trader" . But to my surprise the bet was not accepted until the player played a point. and the bet was accepted at the odds of 1.55 AFTER my player lost the point (after a 12 second delay in accepting the bet)
by this way the trader who accepted the bet not only gained an unfair advantage but i would call it an absolute theft. Sports is decided by inches and a point makes a huge difference
how can one accepted a large bet as this in delay when the player loses a point at old odds?
Chat Transcript
Thomas Ro has joined this chat.
You are now chatting with Thomas Ro.
daksh hi
Thomas Ro Hello, welcome to Bet365 Live Chat. How may I help you?
daksh 2999
daksh i want to dispute a bet
daksh Bet Confirmation - EB5137854510F - Flash
daksh i placed 1000000 INR @ 1.55 and the additional stake was referred to the trader
daksh it took about 40 seconds for the bet to get approved
daksh adding to that
Thomas Ro Ok, what is the issue with the bet provided
daksh it was approved after the opposing playing won the upcoming point
daksh until then the bet was not accepted
daksh if this issue is not sorted
daksh i will contact the IBAS f
daksh this is absolutely wrong
daksh adding to that it was approved at the old odds
Thomas Ro I will be able to review this for you.
daksh sure
daksh you will find out the huge delay 40-50 seconds
daksh which is enough to play like 2 points in Table tennis
daksh the bet should have been not approved perhaps changed odds should have been offered
daksh i lost another bet after that double the stake but that was fairly lost
daksh 2200000 INR
Thomas Ro Thanks for all the information. I will review the bet for you now.
daksh ok
Thomas Ro Sorry about the delay, my supervisor is reviewing the transaction and we need to contact another department. I will be with you as soon as possible.
daksh ok
daksh sure
daksh they almost started to play another point when my bet was approved . (for your information)
Thomas Ro I have reviewed the bet and when the bet was struck the score was 6-7. Now when you are placing a bet that is more then the bet maximum you have to get the bet referred. When you place the bet you are accepting the bet and the odds as you have referred it. Now the referral time may take some time 30 seconds perhaps. However the bet will be struck at the odds taken if the traders accepts the bet.
daksh and in that 30 seconds if the point is played and goes against the punter the odd changes the whole outcome of the match changes
daksh the trader accepted as soon as my player won the point
daksh which is an absolute theft
daksh sorry but you have no case whatsoever it is against fairplay and morals of betting
daksh the trader accepted as soon as my player lost the point
daksh that is unfair
Thomas Ro We are still in contact with the relevant section now. I will inform you how long the referral time was.
daksh whatever it was for me it was like 25-35 seconds. and even if it was 10 seconds. It doesnt make my case any worse
daksh My player lost the point as soon as that happened the bet was accepted
daksh at the OLD odds
daksh not even the improved odds
Thomas Ro I have spoken to the traders directly, they have informed me the time for bet to be accepted was 12 seconds. The bet will stand on the account.
daksh the bet was accepted when my player lost the point . That way trader took advantage of the situation.
daksh i am complaining to the IBAS
daksh thats awful cheating
daksh will copy this transcript of the chat there
daksh listen
daksh my account is a loss making account i dont bet professionally but this is no way to accept wagers waiting for the bettor to lose a point.
daksh gaining unfair advantage and then accepting the bet
daksh This all will be shown in the SBR forum today and reported to IBAS
Thomas Ro I understand what you are saying and the point you have raised. the time the referral stage took was 12 seconds. my supervisor is just reviewing the comments you have made now.
Thomas Ro The comments have been reviewed and I have been informed that the audit in terms of the odds and referral time there isn't an issue. The bet that you have requested will remain on the account.
daksh lost a loyal loyal customer bet365 . Sad that a brand like this treats the player like this.
daksh just for the information i can confirm i am writing the case to IBAS
Thomas Ro This has been noted.
daksh can i ask how is there not an issue?
daksh can i talk with the supervisor?
Thomas Ro I will see if someone is available Daksh.
daksh please explain me how is it not unfair accepting bets when the player on which the punter has bet on loses the point adding to that on old odds. Having a advantage just because the bet was accepted in delay of 12 seconds.
Thomas Ro Please hold while I transfer you to a colleague who is best suited to help with your needs.
You are being transferred...
Thomas Ro has now left this chat.
Shaun H has joined this chat.
You are now chatting with Shaun H.
Shaun H Hello, you are speaking with Shaun, The Duty Supervisor
daksh hello sir
daksh i am here not to fight but to explain my case with due respect
daksh can i start?
Shaun H Of Course Daksh, I will listen to your query attentively
daksh ok thanks
daksh i placed a wager on a table tennis match an amount which normally no one places on such matches (1000000 INR) Bet Confirmation - EB5137854510F - Flash
daksh The odds offered to me was 1.55
daksh i selected the bet and it said "The additional stake would be referred to a trader" .
daksh the amount being that high i was worried and though okay this bet wont get accepted .
daksh But to my surprise the bet was not accepted until the player played a point
daksh and the bet was accepted at the odds of 1.55 AFTER my player lost the point
daksh by this way the trader who accepted the bet not only gained an unfair advantage but i would call it an absolute theft
daksh sports is decided by inches
daksh and a point makes a huge difference
daksh now i want an explanation
daksh how can one accepted a large bet as this in delay when the player loses a point at old odds
daksh thats insane
Shaun H I can see that you had requested the bet and the bet was accepted by our Traders 3 seconds before any point was won.
daksh that is like trapping after gaining an advantage.
Shaun H In the time that you have looked to place the bet and us accepting it there had been no change in the scores
Shaun H We accepted the bet that you requested in good faith
daksh Sir if that was the case i would not be mad enough to come here
daksh it was accepted after my player lost the point
daksh i dont think it was even 1 second before my player lost the point that the bet was accepted.
Shaun H I can provide you with exact times and facts as to when you requested the bet and to when it was accepted and placed. I also have the times and scores of the event and when they change also Daksh
daksh sure would like to look at them
Shaun H We have accepted your request in good faith as advised.
Shaun H The bet has been placed as you requested and will stand on the account Daksh.
daksh can i have the timings
daksh will post this chat on SBR today and report to the ibas too.
daksh i appriciate the fact it was accepted in good faith but the way it was accepted is wrong
daksh old odds 1.55 and also 12 seconds after i requested it
daksh until then they played a point
daksh and to the advantage of bet365
daksh my player lost it
daksh and boom the bet got approved
Shaun H After looking in to your query in full detail we are happy that the bet has been placed as requested and accepted by you.
daksh i requested it , you approved it . I never have and never will accept it.
daksh If i was being a desperate man. For your information i lost 2200000 INR bet after that (FAIRLY) .
daksh thanks have a nice day ahead.
Shaun H Do you need any more assistance with this query?
daksh i wish i could get meaningful assistance but i guess the amount of money involved is too big for bet365 to accept their mistake its simply not worth it .
daksh i beared for an error i did not even make.
Shaun H I am sorry that you feel this way Daksh
Shaun H Is there anything else I can help you with today?
daksh yes please close my account
Shaun H I can confirm that the account has now been closed at your request.
Shaun H Please be advised that you can request to reopen in the future should you wish to.
daksh that wont happen please close it permanently and i will do my utter most to make a huge case out of this.
daksh i always gave profits to bet365 happily fairly but like this no. I am not donating money
daksh so would like it permanently closed
NOTE: They never gave me timings or anything despite asking them
The odds offered to me was 1.55 , i selected the bet and it said "The additional stake would be referred to a trader" . But to my surprise the bet was not accepted until the player played a point. and the bet was accepted at the odds of 1.55 AFTER my player lost the point (after a 12 second delay in accepting the bet)
by this way the trader who accepted the bet not only gained an unfair advantage but i would call it an absolute theft. Sports is decided by inches and a point makes a huge difference
how can one accepted a large bet as this in delay when the player loses a point at old odds?
Chat Transcript
Thomas Ro has joined this chat.
You are now chatting with Thomas Ro.
daksh hi
Thomas Ro Hello, welcome to Bet365 Live Chat. How may I help you?
daksh 2999
daksh i want to dispute a bet
daksh Bet Confirmation - EB5137854510F - Flash
daksh i placed 1000000 INR @ 1.55 and the additional stake was referred to the trader
daksh it took about 40 seconds for the bet to get approved
daksh adding to that
Thomas Ro Ok, what is the issue with the bet provided
daksh it was approved after the opposing playing won the upcoming point
daksh until then the bet was not accepted
daksh if this issue is not sorted
daksh i will contact the IBAS f
daksh this is absolutely wrong
daksh adding to that it was approved at the old odds
Thomas Ro I will be able to review this for you.
daksh sure
daksh you will find out the huge delay 40-50 seconds
daksh which is enough to play like 2 points in Table tennis
daksh the bet should have been not approved perhaps changed odds should have been offered
daksh i lost another bet after that double the stake but that was fairly lost
daksh 2200000 INR
Thomas Ro Thanks for all the information. I will review the bet for you now.
daksh ok
Thomas Ro Sorry about the delay, my supervisor is reviewing the transaction and we need to contact another department. I will be with you as soon as possible.
daksh ok
daksh sure
daksh they almost started to play another point when my bet was approved . (for your information)
Thomas Ro I have reviewed the bet and when the bet was struck the score was 6-7. Now when you are placing a bet that is more then the bet maximum you have to get the bet referred. When you place the bet you are accepting the bet and the odds as you have referred it. Now the referral time may take some time 30 seconds perhaps. However the bet will be struck at the odds taken if the traders accepts the bet.
daksh and in that 30 seconds if the point is played and goes against the punter the odd changes the whole outcome of the match changes
daksh the trader accepted as soon as my player won the point
daksh which is an absolute theft
daksh sorry but you have no case whatsoever it is against fairplay and morals of betting
daksh the trader accepted as soon as my player lost the point
daksh that is unfair
Thomas Ro We are still in contact with the relevant section now. I will inform you how long the referral time was.
daksh whatever it was for me it was like 25-35 seconds. and even if it was 10 seconds. It doesnt make my case any worse
daksh My player lost the point as soon as that happened the bet was accepted
daksh at the OLD odds
daksh not even the improved odds
Thomas Ro I have spoken to the traders directly, they have informed me the time for bet to be accepted was 12 seconds. The bet will stand on the account.
daksh the bet was accepted when my player lost the point . That way trader took advantage of the situation.
daksh i am complaining to the IBAS
daksh thats awful cheating
daksh will copy this transcript of the chat there
daksh listen
daksh my account is a loss making account i dont bet professionally but this is no way to accept wagers waiting for the bettor to lose a point.
daksh gaining unfair advantage and then accepting the bet
daksh This all will be shown in the SBR forum today and reported to IBAS
Thomas Ro I understand what you are saying and the point you have raised. the time the referral stage took was 12 seconds. my supervisor is just reviewing the comments you have made now.
Thomas Ro The comments have been reviewed and I have been informed that the audit in terms of the odds and referral time there isn't an issue. The bet that you have requested will remain on the account.
daksh lost a loyal loyal customer bet365 . Sad that a brand like this treats the player like this.
daksh just for the information i can confirm i am writing the case to IBAS
Thomas Ro This has been noted.
daksh can i ask how is there not an issue?
daksh can i talk with the supervisor?
Thomas Ro I will see if someone is available Daksh.
daksh please explain me how is it not unfair accepting bets when the player on which the punter has bet on loses the point adding to that on old odds. Having a advantage just because the bet was accepted in delay of 12 seconds.
Thomas Ro Please hold while I transfer you to a colleague who is best suited to help with your needs.
You are being transferred...
Thomas Ro has now left this chat.
Shaun H has joined this chat.
You are now chatting with Shaun H.
Shaun H Hello, you are speaking with Shaun, The Duty Supervisor
daksh hello sir
daksh i am here not to fight but to explain my case with due respect
daksh can i start?
Shaun H Of Course Daksh, I will listen to your query attentively
daksh ok thanks
daksh i placed a wager on a table tennis match an amount which normally no one places on such matches (1000000 INR) Bet Confirmation - EB5137854510F - Flash
daksh The odds offered to me was 1.55
daksh i selected the bet and it said "The additional stake would be referred to a trader" .
daksh the amount being that high i was worried and though okay this bet wont get accepted .
daksh But to my surprise the bet was not accepted until the player played a point
daksh and the bet was accepted at the odds of 1.55 AFTER my player lost the point
daksh by this way the trader who accepted the bet not only gained an unfair advantage but i would call it an absolute theft
daksh sports is decided by inches
daksh and a point makes a huge difference
daksh now i want an explanation
daksh how can one accepted a large bet as this in delay when the player loses a point at old odds
daksh thats insane
Shaun H I can see that you had requested the bet and the bet was accepted by our Traders 3 seconds before any point was won.
daksh that is like trapping after gaining an advantage.
Shaun H In the time that you have looked to place the bet and us accepting it there had been no change in the scores
Shaun H We accepted the bet that you requested in good faith
daksh Sir if that was the case i would not be mad enough to come here
daksh it was accepted after my player lost the point
daksh i dont think it was even 1 second before my player lost the point that the bet was accepted.
Shaun H I can provide you with exact times and facts as to when you requested the bet and to when it was accepted and placed. I also have the times and scores of the event and when they change also Daksh
daksh sure would like to look at them
Shaun H We have accepted your request in good faith as advised.
Shaun H The bet has been placed as you requested and will stand on the account Daksh.
daksh can i have the timings
daksh will post this chat on SBR today and report to the ibas too.
daksh i appriciate the fact it was accepted in good faith but the way it was accepted is wrong
daksh old odds 1.55 and also 12 seconds after i requested it
daksh until then they played a point
daksh and to the advantage of bet365
daksh my player lost it
daksh and boom the bet got approved
Shaun H After looking in to your query in full detail we are happy that the bet has been placed as requested and accepted by you.
daksh i requested it , you approved it . I never have and never will accept it.
daksh If i was being a desperate man. For your information i lost 2200000 INR bet after that (FAIRLY) .
daksh thanks have a nice day ahead.
Shaun H Do you need any more assistance with this query?
daksh i wish i could get meaningful assistance but i guess the amount of money involved is too big for bet365 to accept their mistake its simply not worth it .
daksh i beared for an error i did not even make.
Shaun H I am sorry that you feel this way Daksh
Shaun H Is there anything else I can help you with today?
daksh yes please close my account
Shaun H I can confirm that the account has now been closed at your request.
Shaun H Please be advised that you can request to reopen in the future should you wish to.
daksh that wont happen please close it permanently and i will do my utter most to make a huge case out of this.
daksh i always gave profits to bet365 happily fairly but like this no. I am not donating money
daksh so would like it permanently closed
NOTE: They never gave me timings or anything despite asking them