Bookmaker fking robbed me

[Peregrine Stoop]

Hi Peregrine Stoop,

The rule was documented by email. Rules do get updated.

"New Rule for Live Betting
1. Any game or event must be played to its conclusion on the same day in order to have action on full game props, irrespective of whether or not an official result is confirmed."

MLB confirmed the game as official. Moneyline bets for pre-game action counted, as others in this thread have noted. BM's rule for live betting clearly addresses this exact situation. It could have easily worked in the player's favor and likely will down the road.

so, if it goes to 12:01 local time, all live bets are waived.... wow.

[Jetsfan]

so, if it goes to 12:01 local time, all live bets are waived.... wow.

Best way to get out of a hole is stop digging. Only idiot who doesn't understand the rule is you. Bookmaker notified us of the change, it could not be clearer. Stop grasping at straws.

[relaaxx]

most people will understand the meaning of the new rule. but the rule is not worded correctly. leads to some confusion. should use correct English.

[Peregrine Stoop]

Best way to get out of a hole is stop digging. Only idiot who doesn't understand the rule is you. Bookmaker notified us of the change, it could not be clearer. Stop grasping at straws.

was any bit of the game played after 12:01? If not, seems the game was played to it's conclusion the same day.

[Peregrine Stoop]

it was my understanding that all play took place the same day.

The book should write much clearer rules. I don't have a dog in this fight, but I never like seeing things which aren't explicitly laid out, especially by an industry leader. The problem is the D- books copy and then interpret in whatever way is convenient for them.

[bgmyk38]

What's very important before you make ANY BET is to check the WEATHER where game will be PLAYED.

[Triumph]

Bookmaker will pay big if you win big legitimately, they don't look for ways to rob players or no pay players , the chumps who had live bets on the Yankees that night are laughing right now

[TRone]

I had bets canceled earlier last month and then later that week I get an message that indicated they have changed the rules.

The bets were settled under the new rules that were not in place when my bets were placed. Is everyone filing complaints on this situation as it seems they have done this to quite a few players.

The date of the game was: May 24, 2013 They send a message about the rule change on : May 27, 2013

The game was the Atlanta game

The original rule is as follows:

1.
Any game or event must play to their conclusion in order to have action, irrespective or whether or not an official result is confirmed.

The changed rule as of May 27th 2013 to this:


1.
Any game or event must be played to its conclusion on the same day in order to have action on full game props,
irrespective of whether or not an official result is confirmed.

*** the bolding and emphasis is mine indicating the wording rule change.


They should obviously payout all the games as the original rule stated and from now on they
can follow their own newly updated rules.

Also pinnacle settled the game the next day and did not cancel the tickets.

Will BOOKMAKER/DSI deal with this properly without me filing a complaint? They are trying to retroactively use a rule that they have reccently changed.

They haven't even updated their website yet with the new rule. They are stealing from players who had live bets canceled before MAY 27th

I placed a couple of wagers on the same game, Braves vs. Mets. Bets were voided. It was suspended going into the 9th inning at 5-5. The suspended game was resumed and completed the next day prior to that day's scheduled game.
My wagers would have been winners. I contacted them about the rule change and was told that although I received notification about the rule change 27th May, they were implemented on 21st May.
Do I have a valid dispute to have the wagers graded as winners?

Any update on your dispute Sharpcircle?

[SBR Forum]

Any update on your dispute Sharpcircle?

He hasn't written in with any details.

If you'd like to have a claim reviewed, here's the link

[sharpcircle]

I placed a couple of wagers on the same game, Braves vs. Mets. Bets were voided. It was suspended going into the 9th inning at 5-5. The suspended game was resumed and completed the next day prior to that day's scheduled game.
My wagers would have been winners. I contacted them about the rule change and was told that although I received notification about the rule change 27th May, they were implemented on 21st May.
Do I have a valid dispute to have the wagers graded as winners?

Any update on your dispute Sharpcircle?

Yes this is the exact same thing that happened to me. The rule change happened a few days after this game (ATL v NYM) completed.

I will file the report later today hopefully they will make this right. I've been planning to do it every night, Ill post in this thread after I file the report.

[sharpcircle]

Link Not Working - Removed-)

[sharpcircle]

Filed the complaint.

If anyone else has had this issue maybe post in this thread or I will eventually start another thread for this problem with Bookmaker retroactively using the rules against players.

[SBR Forum]

Bookmaker tells us the live betting rule was changed on May 21st inside of the live betting system.

Their general betting rules page was the one updated on May 27th. Players were also sent a notice in case they missed the live betting rule on the live betting page from the week before.

Based on this, the wagers in question were placed after the rule had been changed and correctly settled.

[sharpcircle]

The are claiming they changed the rules on the 21st. There was no update on the website or anywhere for that matter when my bets were place.

They then sent out a message on the 27th about a LIVE BETTING RULE CHANGE that indicated what they had canceled the bet for on the 24th.

This isn't accurate as they hadn't changed the rules anywhere on the website as of May 30th. HOw are people supposed to know the rules when they are imposed before they are posted.

AGAIN they are canceling bets on the 24th using a rule that they sent out a message for on the 27th and hadn't updated anywhere or on their website still on the 27th when they sent the message out.

So according to Cris and SBR players should be aware of rule changes before they exist and there is any posted rule changes online or anywhere.

How can they be using rules that weren't posted anywhere on the website when the bets were place. Their own CS acknoledged that they rules hadn't been updated after the 27th so how can this be the players problem?

If this isn't resolved I will start a thread and clearly outline the theft that Cris/bookmaker/Dsi have committed.

[sharpcircle]

SBRs response to me indicated that I should have checked the rules that didn't exist at the time I placed my bet.

How could I have known rules that weren't posted online anywhere?

Again they did not update the rules anywhere on the 24th or even the 27th when they sent out the message about the rule change

[sharpcircle]

They also rechanged the rule in June as Peregin Stoop pointed out the new rule would cancel any game past 1201. so they added the 5 hour part :

1. Any game or event must be played to its conclusion on the same day or within 5 hours of the next day in order to have action on full game props. Games shortened for any reason such as weather, etc., will be graded as No Action irrespective of whether or not an official result is confirmed.

bolded is the part they added

THey also sent a message to players about it but that message has mysteriously been deleted. Im sure others can confirm this

[Triumph]

I can confirm that Bookmaker pays big winners and you need not worry about hitting big bets with them, they will pay.

[SBR Forum]

Bookmaker tells us the live betting rule was changed on May 21st inside of the live betting system.

Their general betting rules page was the one updated on May 27th. Players were also sent a notice in case they missed the live betting rule on the live betting page from the week before.

Based on this, the wagers in question were placed after the rule had been changed and correctly settled.

Hi guys,

I don't think you fully understood this response.

When you are logged in to Bookmaker, inside of the Live betting area made to place live wagers, there is a distinct "Rules" button. Just to clear up any confusion, here is a screenshot of the live betting interface:



You're absolutely correct the general rules page was updated to reflect this change on the May 27. When you live bet, you'd check the live betting rules right smack on the page. You wouldn't be inside the casino and instead of hitting Blackjack rules check the general house rules on an entirely different page or argue that because a Blackjack rule was only published in the casino instead of the general TOS you shouldn't have it applied to you, would you?

I think this is more about frustration the rule was changed rather than when or how. It could have and likely will work in your favor should you continue to live bet there. Thanks for the feedback, but this one couldn't be clearer.

[benandjerry]

Bookmaker tells us the live betting rule was changed on May 21st inside of the live betting system.

Their general betting rules page was the one updated on May 27th. Players were also sent a notice in case they missed the live betting rule on the live betting page from the week before.

Based on this, the wagers in question were placed after the rule had been changed and correctly settled.

Wouldnt you agree that conflicting rules between whats posted in live betting software and their general rules is a bit troubling? Certainly, if anything, the actual terms/rules on the main page ought to be the ones of most weight. Or is your reasoning the similiar to the ruling they ocassionally use in pucks, "intent to blow the whistle", albeit here with referees that may not be objective?

AGAIN they are canceling bets on the 24th using a rule that they sent out a message for on the 27th and hadn't updated anywhere or on their website still on the 27th when they sent the message out.

Do you have any way to back this up? Cached version of their website etc.

So according to Cris and SBR players should be aware of rule changes before they exist and there is any posted rule changes online or anywhere.

Not going to comment on Cris' ruling since I dont know the facts for sure, but if you can back up everything you say there are certainly some question marks, but any ruling of SBR involving a sponsor of theirs needs to be taken with a bag of salt.

[onemoregoal]

How are you supposed to know the in play rules over ride the general rules????
Just because you post an image with a fancy patronizing arrow does not add to your argument.

[SBR Forum]

How are you supposed to know the in play rules over ride the general rules????

Think about what you're saying.

[onemoregoal]

Patronising, again.
Maybe include the in play rules in the general rules and update them at the same time.
This way there would be absolutely no case or frustration in your own words for the players.
Think about that.

[sharpcircle]

Hi guys,

I don't think you fully understood this response.

When you are logged in to Bookmaker, inside of the Live betting area made to place live wagers, there is a distinct "Rules" button. Just to clear up any confusion, here is a screenshot of the live betting interface:



You're absolutely correct the general rules page was updated to reflect this change on the May 27. When you live bet, you'd check the live betting rules right smack on the page. You wouldn't be inside the casino and instead of hitting Blackjack rules check the general house rules on an entirely different page or argue that because a Blackjack rule was only published in the casino instead of the general TOS you shouldn't have it applied to you, would you?

I think this is more about frustration the rule was changed rather than when or how. It could have and likely will work in your favor should you continue to live bet there. Thanks for the feedback, but this one couldn't be clearer.

This wasn't changed on the date I placed my bets on May 24th. This also wasn't changed when they sent out the email on May 27th. I'm not sure when they changed the rules but they were not in place when I made my bets.

Are you being serious when you say "this one couldn't be clearer"?

[sharpcircle]

I can confirm that Bookmaker pays big winners and you need not worry about hitting big bets with them, they will pay.

I can confirm that Bookmaker will cancel your bets and use rules retroactively to steal from players.

[sharpcircle]

Subject line: New Rule For Live Betting

Customer Service

May 27, 2013 (17 days ago)


1. Any game or event must be played to its conclusion on the same day in order to have action on full game props, irrespective of whether or not an official result is confirmed.
BETDSI Support Team
cos@betdsi.eu
Live Chat
Phone Number: 1-877-223-8374





Above is message sent out to all bookmaker players on May 27th. Does this seem like they informing players of an old rule or implementing a new one?

Also they have just re-changed the rule again as of June as the wording was so terrible in the new rule that all bets past 12:01 would have been void (credit to perigin stoop for point this out). My bets were placed on the 24th they have changed the rules twice since.

I will be making a thread that clearly outlines what Bookmaker is doing and how they are stealing from players.

[SBR Forum]

Sharp,

The message was sent out because the active live betting players were unaware of the rule change which was published within the rules page a week before, which led to confusion. It's an acknowledgement of that change. It seems like you actually didn't check the rules page inside live betting which is understandable by continually pointing to the email notice.

You're free to voice your disagreement in this thread as normal.

[benandjerry]

Sharp,

The message was sent out because the active live betting players were unaware of the rule change which was published within the rules page a week before, which led to confusion. It's an acknowledgement of that change. It seems like you actually didn't check the rules page inside live betting which is understandable by continually pointing to the email notice.

You're free to voice your disagreement in this thread as normal.

Not sure if serious. Three posts ago he pointed out he checked those rules on several occasions. Not saying BM has done wrong, I wouldnt know, but I'm not sure whatever is posted in this thread is relevant to whatever stand you may take.

[Triumph]

I can confirm that Bookmaker will cancel your bets and use rules retroactively to steal from players.

You can't be serious accusing Bookmaker of stealing , the only way this could be true is if they graded all NYY live action that night as losses, those who took the Yankees live and didn't get their $ back please speak up

[sharpcircle]

Triumph,

You are referencing a different game. I know its hard for you but try to keep up.

[swordsandtequila]

Hi guys,

I don't think you fully understood this response.

When you are logged in to Bookmaker, inside of the Live betting area made to place live wagers, there is a distinct "Rules" button. Just to clear up any confusion, here is a screenshot of the live betting interface:



You're absolutely correct the general rules page was updated to reflect this change on the May 27. When you live bet, you'd check the live betting rules right smack on the page. You wouldn't be inside the casino and instead of hitting Blackjack rules check the general house rules on an entirely different page or argue that because a Blackjack rule was only published in the casino instead of the general TOS you shouldn't have it applied to you, would you?

I think this is more about frustration the rule was changed rather than when or how. It could have and likely will work in your favor should you continue to live bet there. Thanks for the feedback, but this one couldn't be clearer.

Unless you have access to a legitimate cached screenshot (dated prior to the game in question) your post is meaningless. Don't have to be a rocket scientist to figure that out.

[touchback]

Congrats guys... have not seen this much SBR response in a thread for a while. Also, nice to see SBR in the mix... keep it coming.

[Triumph]

Triumph,

You are referencing a different game. I know its hard for you but try to keep up.

This thread started with the Nyy and redsox game that was called a red sox win in the 6th.

[sharpcircle]

Congrats guys... have not seen this much SBR response in a thread for a while. Also, nice to see SBR in the mix... keep it coming.

Did you read what SBR said throughout the thread? It is almost like they aren't even reading my posts, the majority of what I"ve said has been ignored.

They ignored all my complaints and took everything Bookmaker said as fact. Doesn't anyone see the problem with that process.

[sharpcircle]

How about the slightest bit of evidence from SBR/BOOKMAKER on these rules being changed before the date in question.

SBR/BOOKMAKER are acknowledging they hadn't changed the general rules when the bet was placed but giving them the benefit of doubt on "live rules".

They have proven nothing and so far they themselves confirm they broke their own general rules in canceling my bets from May 24th.

Is there no burden of proof on bookmaker? They have motive to lie and have already shown to be incompetent in changing their own rules but having no issue using them against the players. Bookmaker claiming no fault here is ridiculous just based on their own information from this case.

[sharpcircle]

This thread started with the Nyy and redsox game that was called a red sox win in the 6th.

You are quoting me. I am talking about my complaint which I filed for.

As I said try to keep up.