I need your help with bookmaker "mooregames.com". My username mooregames : ViktorK
I made a deposit 500 USD (22 Apr 13 16:01 CET) Before the deposit I asked chatting with support and found out that they pay no more than 24 hours.
I made a few bets on that day and decided to book a test payment of $ 100. They came into my account after 3 hours. (100 USD 22 Apr 13 21:44 CET). I won a few bets and ordered to pay a further 2 payments of $ 350 and about $ 2,000. After 24 hours of waiting for the money is not received.
I started to worry, and wrote again to the live chat, they promised to pay me very soon. The next day there was no money. I began to worry and ordered another payment on more than 1000 dollars. So far, no money. Last day I made two bets on football and basketball. Both won the bet. In the evening they sent a letter offering reload-bonus. My e-mail's of payments they are silent. 28 April I could not go to my account, my password does not fit, then I pushed to recover the password, but the letters with reference to the password recovery does not come to me. Previously, they always come in a few seconds. I have all the bets and odds on which I have to bet. I also have a screenshot log in of my account.
I won 3,500 euros+. It's a lot of money for me and I am very worried that I might be fooled.
p.s. : The home page mooregames.com has a link to their share in the payment of extra money in the event of a delay. I want them to pay them too. All the extra money I give to the SBR.
https://www.mooregames.com/more-quality/
My account full verification.
(Dear Viktor, Thank you for submitting the requested details to us.
These have been verified and approved.Your cooperation on this matter was much appreciated.
If you have any questions, please contact us at support@mooregames.com
mooregames support)
Few days later I was able to get answers to the live-chat :
Me : Hi support
Support Moore Games: hELLO1
Me :
))))))
Support Moore Games: My name is Maria. How can i help you?
Me : Perfect
Me : Maria , I did not come to the password recovery link
Support Moore Games: Could you please give me your username?
Me : Viktork
Me : Maria are you here?
Support Moore Games: One moment please
Me : Ok
Thank)
Me : I like support live-chat Mooregames
Support Moore Games: Thanks! Nice to hear that!
Support Moore Games: As i can see we sent you a reset passord email twice.
Me : I have not received e-mail's
Support Moore Games: I will send you another link to reset your password.
Me : you send link to viktork**@yandex.ru ?
Support Moore Games: Yes, this is the email address that we have in our database.
Support Moore Games: I have sent it again right now.
Me : i check e-mail, now not new e-mail's
Me : Last email from mooregames : MooreGames rewards You! 75% Reload Bonus
Me : 27 April
Support Moore Games: Is there anything else i can help you with?
Me : Please send me link to live-chat, e-mail not recieve
Support Moore Games: Strange. I see here three reset password emails sent to you including the one i sent right now.
Me : May be change e-mail ? I don't recieve e-mails
They used to come last reset 22 April
Me : after 22 April i not recieve emails with link password
Me : may be change email ?
Me : Or send to live-chat link , i say all my data profile information
Me : i want to play
Support Moore Games: The address matches the one you gave me earlier.
Me : I do not receive emails from you. I can show you a screenshot. Please you can send me a link to the live chat?
Me : My data profile : Viktor Carpenko, Russia , Volgograd , ********************
Me : I complete full verification 17 Feb 2013
Support Moore Games: I see your account, and everything looks fine.
Me : My last bets : 1st quater basketball and Under 3.5 Goals ice-hockey
Me : i want to play, but i don't recieve email with reset pawwsord
Me : please send link to live-chat
Me : i can send all my documents
Support Moore Games: You should wait a couple of hours. I have sent you another email a few minutes ago.
Support Moore Games: Maybe you have deleted them by mistake.
Support Moore Games: Check the spam too.
Me : No, Spam 0 email-s. Please send link to live-chat, if you need my documents or data information or bets history - i can show or send
Me : i want play today
Me : help me Maria)
Me : Maria are you here?
Support Moore Games: I can see your bets history but as i said, you should wait for our email to reset your password.
Me : please send link to my another email vip-skrill account ibisa2088@gmail.com
Support Moore Games: Unfortunately i can?t sent the reset password link to another email addres than the one listed in your account.
Me : Give me your email, i send email with request new password from viktork**@yandex.ru
Support Moore Games: support@mooregames.com
Me : I sent two letters requesting to recover my password, but received no response
Me : i re-send now give me 20 sec
Me : Send complete
Me : Hello, Maria. My username - Viktork When the password recovery work? Send me a link to password recovery. Do not automatically reach. Thanks in advance.
Me : Karpenko Viktor <viktork**@yandex.rume :="" Получатель:="" moore="" games="" <support@mooregames.comme=""
Me : check please you email
Me : *** - link screenshot for you (show send my email)
Support Moore Games: I received the email and i sent you the reset password email again.
Support Moore Games: Please wait until you get the email and reset your password.
Me : mysticism, how long wait ? Emails come instantly
Me : Send link to live-chat please i can send all my documents from viktork88@yandex.ru. May be you email have problem to send email to me Me : ?
Support Moore Games: Have a nice day!
Me : I have another question Maria
Support Moore Games: Sure. Tell me.
Me : mooregames have a finance problems ? Why my 3 cash-out's not complete ?
Support Moore Games: We had many transactions due to our new promotions and it takes longer time for the financial department to process all of them.
Support Moore Games: Jessica and Sarah are my support colleagues but all depends on how many transaction our financial dep encouter.
Support Moore Games: Not every day but every transaction.
Me : we are ready to payout 20% extra of the withdrawn amount for every bank day of an eventual delay
Me : I excluded Saturday & Sunday
Support Moore Games: My mistake, i was not informed about this.
Me : if the password does not come within the 1 hour. can you send me the password in the chat after 1 hour?
Me : I want to play poker,bets or casino today.
Support Moore Games: I will make a note and i will send it to you again within one hour.
Me : Ok. I'll be back in an hour. So as a result of payments? when the promise to send the money?
Support Moore Games: As i told you, as soon as the financial department reaches your request.
Me : Good. They know about 20% extra money every bank day?
Support Moore Games: Yes.
Me : Ok. will be here in 1 hour, if I not get a new password
Me : thank you Maria
Support Moore Games: You are welcome!
Support Moore Games: Bye!
</viktork**@yandex.rume>
It was the last response from them. They just keep quiet and do not say anything. I'm sure they have big problems with payments after their promotions on the semi-finals of the Champions League.https://www.mooregames.com/double-th...mpions-league/
I made a deposit 500 USD (22 Apr 13 16:01 CET) Before the deposit I asked chatting with support and found out that they pay no more than 24 hours.
I made a few bets on that day and decided to book a test payment of $ 100. They came into my account after 3 hours. (100 USD 22 Apr 13 21:44 CET). I won a few bets and ordered to pay a further 2 payments of $ 350 and about $ 2,000. After 24 hours of waiting for the money is not received.
I started to worry, and wrote again to the live chat, they promised to pay me very soon. The next day there was no money. I began to worry and ordered another payment on more than 1000 dollars. So far, no money. Last day I made two bets on football and basketball. Both won the bet. In the evening they sent a letter offering reload-bonus. My e-mail's of payments they are silent. 28 April I could not go to my account, my password does not fit, then I pushed to recover the password, but the letters with reference to the password recovery does not come to me. Previously, they always come in a few seconds. I have all the bets and odds on which I have to bet. I also have a screenshot log in of my account.
I won 3,500 euros+. It's a lot of money for me and I am very worried that I might be fooled.
p.s. : The home page mooregames.com has a link to their share in the payment of extra money in the event of a delay. I want them to pay them too. All the extra money I give to the SBR.
https://www.mooregames.com/more-quality/
My account full verification.
(Dear Viktor, Thank you for submitting the requested details to us.
These have been verified and approved.Your cooperation on this matter was much appreciated.
If you have any questions, please contact us at support@mooregames.com
mooregames support)
Few days later I was able to get answers to the live-chat :
Me : Hi support

Support Moore Games: hELLO1
Me :

Support Moore Games: My name is Maria. How can i help you?
Me : Perfect
Me : Maria , I did not come to the password recovery link
Support Moore Games: Could you please give me your username?
Me : Viktork
Me : Maria are you here?
Support Moore Games: One moment please

Me : Ok

Me : I like support live-chat Mooregames
Support Moore Games: Thanks! Nice to hear that!
Support Moore Games: As i can see we sent you a reset passord email twice.
Me : I have not received e-mail's

Support Moore Games: I will send you another link to reset your password.
Me : you send link to viktork**@yandex.ru ?
Support Moore Games: Yes, this is the email address that we have in our database.
Support Moore Games: I have sent it again right now.
Me : i check e-mail, now not new e-mail's

Me : Last email from mooregames : MooreGames rewards You! 75% Reload Bonus
Me : 27 April
Support Moore Games: Is there anything else i can help you with?
Me : Please send me link to live-chat, e-mail not recieve

Support Moore Games: Strange. I see here three reset password emails sent to you including the one i sent right now.
Me : May be change e-mail ? I don't recieve e-mails

Me : after 22 April i not recieve emails with link password
Me : may be change email ?
Me : Or send to live-chat link , i say all my data profile information
Me : i want to play

Support Moore Games: The address matches the one you gave me earlier.
Me : I do not receive emails from you. I can show you a screenshot. Please you can send me a link to the live chat?
Me : My data profile : Viktor Carpenko, Russia , Volgograd , ********************
Me : I complete full verification 17 Feb 2013
Support Moore Games: I see your account, and everything looks fine.
Me : My last bets : 1st quater basketball and Under 3.5 Goals ice-hockey
Me : i want to play, but i don't recieve email with reset pawwsord
Me : please send link to live-chat
Me : i can send all my documents
Support Moore Games: You should wait a couple of hours. I have sent you another email a few minutes ago.
Support Moore Games: Maybe you have deleted them by mistake.
Support Moore Games: Check the spam too.
Me : No, Spam 0 email-s. Please send link to live-chat, if you need my documents or data information or bets history - i can show or send

Me : i want play today
Me : help me Maria)
Me : Maria are you here?
Support Moore Games: I can see your bets history but as i said, you should wait for our email to reset your password.
Me : please send link to my another email vip-skrill account ibisa2088@gmail.com
Support Moore Games: Unfortunately i can?t sent the reset password link to another email addres than the one listed in your account.
Me : Give me your email, i send email with request new password from viktork**@yandex.ru
Support Moore Games: support@mooregames.com
Me : I sent two letters requesting to recover my password, but received no response
Me : i re-send now give me 20 sec
Me : Send complete
Me : Hello, Maria. My username - Viktork When the password recovery work? Send me a link to password recovery. Do not automatically reach. Thanks in advance.
Me : Karpenko Viktor <viktork**@yandex.rume :="" Получатель:="" moore="" games="" <support@mooregames.comme=""
Me : check please you email
Me : *** - link screenshot for you (show send my email)
Support Moore Games: I received the email and i sent you the reset password email again.
Support Moore Games: Please wait until you get the email and reset your password.
Me : mysticism, how long wait ? Emails come instantly
Me : Send link to live-chat please i can send all my documents from viktork88@yandex.ru. May be you email have problem to send email to me Me : ?
Support Moore Games: Have a nice day!
Me : I have another question Maria

Support Moore Games: Sure. Tell me.
Me : mooregames have a finance problems ? Why my 3 cash-out's not complete ?
Support Moore Games: We had many transactions due to our new promotions and it takes longer time for the financial department to process all of them.
Support Moore Games: Jessica and Sarah are my support colleagues but all depends on how many transaction our financial dep encouter.
Support Moore Games: Not every day but every transaction.
Me : we are ready to payout 20% extra of the withdrawn amount for every bank day of an eventual delay
Me : I excluded Saturday & Sunday
Support Moore Games: My mistake, i was not informed about this.
Me : if the password does not come within the 1 hour. can you send me the password in the chat after 1 hour?
Me : I want to play poker,bets or casino today.

Support Moore Games: I will make a note and i will send it to you again within one hour.
Me : Ok. I'll be back in an hour. So as a result of payments? when the promise to send the money?
Support Moore Games: As i told you, as soon as the financial department reaches your request.
Me : Good. They know about 20% extra money every bank day?

Support Moore Games: Yes.
Me : Ok. will be here in 1 hour, if I not get a new password
Me : thank you Maria
Support Moore Games: You are welcome!
Support Moore Games: Bye!
</viktork**@yandex.rume>
It was the last response from them. They just keep quiet and do not say anything. I'm sure they have big problems with payments after their promotions on the semi-finals of the Champions League.https://www.mooregames.com/double-th...mpions-league/