10bet is stoleing my money. Help-me, SBR =/

[Sergio61]

This was the email msg that I sent to him support 10bet:






Hello



Now I was making one bet now, in game Sevilla x Athletico Bilbao, Ticket ID #56424677, I beted in under 2.5 gols. Was 1x1. While my bet was being proccessing, happens one gol. The bet delay more than 15 seconds to be accepted, and in this time happens the gol, and the bet not was rejected


I am sending this email msg to you, 10bet, to check this for me. By hour o'clock of my bet was being processing and by hour of gol, you can to see that I am right in this issue, by script of log history of this stream game you can to check this. I would like, after you to check this and confirm, that my bet be voided, because the bet of under 2.5 gols entered to system with resulted already in 2x1, then was one bet impossible



I am waiting a answer


Thank you!

[Sergio61]

Then, in ONLY 4 MINUTES AFTER I TO SEND, they asnwered me:





Dear Sergio,

Thank you for contacting us.

Our trading department has double checked your bet and everything
seems to be fine.

The bet is accepted and settled already as a losing one and we cannot cancel it.

Kind Regards,
Elena S.

10Bet Customer Service Team

For any further assistance please do not hesitate to contact us.

E-mail: csd@support.10bet.com

[Sergio61]

Then, after this, I already nervous a lot, to send this answer:








Yes, you not checked nothing. You answered my msg email 4 minutes after I to send her. I am right that you not have passed my request to departament relevant. If you really have passed, I am right that you have really checked the hour of bet and gol (was less than 10 seconds, my bet still was being processing). I am not idiot. In only 4 minutes after the message to exit of here and you to arrive, you to read and you to send to area responsable, and this area responsable to asnwer to you and you to answer me by email msg, this is impossible, all this in only 4 minutes. I am not idiot, then not try to lie for me

I know that you only wish to win money of customers, I know that you finality is to have more and more profit, but I think that is must be of way honesty and with justice. I accept to lost money here, but I not accep to lost betting in one bet impossible to win. The bet delayed more aproximatelly 15 seconds to be accept, and the gol happens between this time. The correct was the bet to display error and not be accept, but this not happens. I am right that if I have beted in over, the bet obvious will be voided, with this gol

Then, I ask for PLEASE that you pass this my request to area responsable for this. They, yes, have access really to check THE TIME OF HOUR OF BET and THE TIME OF HOUR OF GOL, this was less than 10 seconds! I am right that this happens, I am not crazy. I am customer 10bet and have direct to ask one verification and check of one thing of this

Or I need to place one complaint in new topic in forum SBR (SportsBookReview) for one moderator there to help me in this? Because I have as prove that have made one bet impossible and that beted in one under 2.5 gols when the score already was 2x1. For this, I am sending to you in atach file of this message, 2 print screens of my bet. In them, IN EVENT, not display the score final, but yes the score actual of when the bet was made. Is this way IN ALL BETS of 10bet. Then, when my bet was accept in under 2.5 gols, in event area already was 2x1 the score, this already is sufficient to prove that I have made one bet impossible

I am salving this our exchange and log of messagens mail, because if be necessary, I will to post all and the print screen there in SBR. As I already spoke, I accept to lost money, but of way correct and with justice, but not betting in one bet impossible to win

I not know if you are undertanding my point of view and my english bad.

But I am waiting a your answer, if have as to solve this case friendly for both parts.

Thank you!










And they not more answered me, they are ignoring me after I to speak will to post here in SBR

[Sergio61]

This are the print screens, I have this before they to try change or lock my account











There in 10bet, other peoples from here that too play there, know this, all bets in history are this format

In event display the SCORE ACTUAL of hour bet, and not the score final of game

As all can to see, already was 2x1 to Sevilla, when the bet was accept by system

I believe that this happens because the bets there, in live, delay more than 10 seconds to enter. Between 10 and 20 seconds, and this is a lot time

[touchback]

HHHMMMM.... csd probably just pulled up your history and saw it graded as a loss and parroted the data back to you. They basically did nothing would be my guess, especially in 4 minutes... good luck with this.

[Sergio61]

Correct, in 4 minutes:

I sent msg mail
The msg arrived there
The msg was in queue list of wait
She read my msg
She sent my request to area responsable to check
This area checked
This area fowarded answer to she
And she answer me other msg mail


All this in 4 minutes

hehehehe

[Sergio61]

I only need that my case arrived to departament correct. There, yer, they will to have access of history of this bet, by hour of bet and hour of gol, then they will to see as I am right in this query

And they, yes, will to can void my bet, being with honesty

[touchback]

Sounds like you have a case for a past post accepted by the wagering platform software, communicate with a manager and not a clerk or a clerk claiming to be a manager....

[CaptainOmar111]

That is why I hate live-betting !!! It is always has problems and issues !!! I hope you get your problem fixed and try to talk in Live-Chat ( Mr.Steven , Mr.Simon ) because it is better than e-mails %100 .

[Sergio61]

Nothing, still... Any answer

They are ignoring me