UNIBET canceled my winning multi bet
Hello i have registered at unibet and made deposit after some time placed multiple bet with 100LTL (~29e) it was accepted with odds .I went to my account ant captured my placed bet to have information in my computer.After i saved my placed bet i loged out of my account.All selections won.When i loged in to my account next day i was shocked the balance was not 251LTL (~73e) but the same 100LTL i deposited.I send email my placed bet to support asking will they pay my winnings.Where was no answer for 3days.Finally i get answer from them
Dear...... Donatas,
thank you for contacting Unibet regarding your bet coupon!
According to your Unibet account informaion, the bet in question you placed on 03/03/2013, 14:47 with the stake of 100 LTL returned back to your Unibet account balance on 03/03/2013 , 14:48, due to the bet coupon was not accepted. It can happen if the odds for a particular match changes in that moment when you try to place the bet. In this case you can try to place the bet again with the new odds.
Sorry for any inconvinience caused!
The support started lie to me,the bet was accepted and the money was taken from my account.There is also bet number seen in my captured bet.If the odds changed i would not loged out of my account and replaced my selection.Mailed support again and said that bet was accepted and i want to get my winnings.Got answer what they contacted such department to investigate it
Dear N.,
Thank you for your referral to unibet.com to join issue.
I am sorry that your bet has been built canceled.
I hope that in the future you will not experience similar problems.
However, I would like to inform you that your request sent to the Department of shares, which will check a bet and get in touch with me.
Once abundant knowledge, you will be contacted immediately.
We apologize for the inconvenience and appreciate your understanding and patience.
Please contact us if you have any more questions.
Good day to you!
Czeslaw
There was no answer several days so i contacted them again is there any update about my query.And finally got this
Dear N.,
Calling you from unibet.com on construction details.
Thank you for your patience waiting for our answer.
We would like to inform you that we have received a response from the department, who informed us that you built building has been approved and the money is returned to the account after only a minute.
Unfortunately, they would not pay the possible winnings, because there was no betting exchange approved Coefficient.
We apologize for the inconvenience and appreciate your understanding and patience.
Please contact us if you have any more questions.
Good day to you!
Czeslaw
Thats my placed ticked
Thats what i saw when i signed to my account next day
Whats no fair to cancel bet after it was confirmed and not to say sorry and pay such small ammount for them.Is there still a change to do something to get my winnings?
Dear...... Donatas,
thank you for contacting Unibet regarding your bet coupon!
According to your Unibet account informaion, the bet in question you placed on 03/03/2013, 14:47 with the stake of 100 LTL returned back to your Unibet account balance on 03/03/2013 , 14:48, due to the bet coupon was not accepted. It can happen if the odds for a particular match changes in that moment when you try to place the bet. In this case you can try to place the bet again with the new odds.
Sorry for any inconvinience caused!
The support started lie to me,the bet was accepted and the money was taken from my account.There is also bet number seen in my captured bet.If the odds changed i would not loged out of my account and replaced my selection.Mailed support again and said that bet was accepted and i want to get my winnings.Got answer what they contacted such department to investigate it
Dear N.,
Thank you for your referral to unibet.com to join issue.
I am sorry that your bet has been built canceled.
I hope that in the future you will not experience similar problems.
However, I would like to inform you that your request sent to the Department of shares, which will check a bet and get in touch with me.
Once abundant knowledge, you will be contacted immediately.
We apologize for the inconvenience and appreciate your understanding and patience.
Please contact us if you have any more questions.
Good day to you!
Czeslaw
There was no answer several days so i contacted them again is there any update about my query.And finally got this
Dear N.,
Calling you from unibet.com on construction details.
Thank you for your patience waiting for our answer.
We would like to inform you that we have received a response from the department, who informed us that you built building has been approved and the money is returned to the account after only a minute.
Unfortunately, they would not pay the possible winnings, because there was no betting exchange approved Coefficient.
We apologize for the inconvenience and appreciate your understanding and patience.
Please contact us if you have any more questions.
Good day to you!
Czeslaw
Thats my placed ticked
Thats what i saw when i signed to my account next day
Whats no fair to cancel bet after it was confirmed and not to say sorry and pay such small ammount for them.Is there still a change to do something to get my winnings?
