When I first joined, BetIslands was a fantastic book. Rarely any problems, if they did happen, they were immediately taken care of. In the last month however they have gone straight downhill.
Started first off when I tried to make a deposit they gave me the name of someone on the government watch list. This lead to hours of being on hold with ** trying to clear myself and get the transaction cancelled. I had to send in my identification as well as get more information on the person I was sending to, which was a total pain to get from BetIslands.
They also had tons of issues even letting people log in to the account.
Then for no reason, I had my casino limits cut to almost nothing. I asked them why they said oh you need at least 1k in your account to have your limits raised. So I got 1k in my account, and asked them to be raised and they said no.
I also requested a cashout and have had problems with that for the first time ever.
What the hell is happening BI?!
Started first off when I tried to make a deposit they gave me the name of someone on the government watch list. This lead to hours of being on hold with ** trying to clear myself and get the transaction cancelled. I had to send in my identification as well as get more information on the person I was sending to, which was a total pain to get from BetIslands.
They also had tons of issues even letting people log in to the account.
Then for no reason, I had my casino limits cut to almost nothing. I asked them why they said oh you need at least 1k in your account to have your limits raised. So I got 1k in my account, and asked them to be raised and they said no.
I also requested a cashout and have had problems with that for the first time ever.
What the hell is happening BI?!