1. #1
    betwind7
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    BET365 requests strange verification way.Is it secure and do they have such right?

    Hello i registered Bet365 account about month ago,verified passport and post letter which entered in verification menu.I received email that my passport is verified and then i entered letter code it also said i verified my address.

    Thank you for your email.

    We are pleased to confirm that your documents have been verified and your account updated accordingly. As part of our KYC (Know Your Customer) procedures, we require valid personal details including email address, telephone number and residential address.

    You can now fully verify your account simply by entering the Postal Verification Code (PVC) which you should have received by post. To enter your PVC online, please login to your account and simply go to Members, then My Account , choose Know Your Customer and enter your unique PVC code, you can also enter a new request for your PVC on this page.

    Once you have entered this code you will need to call our friendly customer service advisors who will be able to activate your account fully.
    If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, or call +44 1782 684757 and we will be pleased to assist you.
    Kind regards,
    Robbie S
    The bet365 Team



    After i deposited about 150EUR and placed bets on football.After two days i was unable to sing to my account,i thougth i lost my password but recover also did not worked.I signed into chat to ask why i cannot sign in and i was asked to send my PVC letter photo.I made photo and send to them.After that i received another letter that i need verify more.

    Thank you for your email.
    Unfortunately, the identification check has proved inconclusive. Please provide a photo copy of yourself holding an alternative form of identification via fax to +441782 684792 or by email to documents@bet365.com
    We also require you to submit a letter headed bank statement which shows your full name and address, the last four digits on the card and deposits made to Bet365 within the last 3 months.

    I played a lot of bookmakers and nobody asked to send me holding passport photo,so it was so strange and i think it is not secure to do that,i verified letter and passport,and they want more from me?I started chat today about this and as i see there was no such information in BET365 that they can request such identification form from people.Also my friend has BET365 account and he is using it without problems he only verified passport and it was enough.Also my account was suspended in all time,so i was unable to place bets during all verification time.Why they do that if i am not verified something at least they must provide services and let people use theitr balance to place bets.

    CHAT

    Abigail S has joined this chat.
    You are now chatting with Abigail S.
    Abigail S Hello, welcome to bet365 Live Chat. How may I help you?
    Paul Hello i received email that i need send myself holding identify document photo why?I send my passport ant leter received photo.
    Abigail S Can I take your username and four digit security number please?
    Paul playwell 2991
    Abigail S In order to proceed we do require that information.
    Abigail S This is a request from our verification department.
    Paul it is standard procedure you call verification?I played a lot of bookmakers and there was no such strange requests as yours
    Abigail S This is to verify the account.
    Paul but nobody ask to send my own image holding document.Do you have such statement written?It is leagal you collect that information which nobody asks?
    Abigail S This is what we are requesting in order to verify the account.
    Abigail S In order to proceed, we require this information.
    Paul you have my passport and letter received address documentation and also you need more from me.So is it leagel you not answered me?
    Abigail S Yes this is legal.
    Paul Do you have such right to ask others to send other persons photo holding document?
    Abigail S Yes.
    Abigail S If you wish to proceed with the account this is what we require.
    Paul Can you tell me there i can find such information you do that leagal?
    Paul and it is secure?
    Abigail S One moment please.
    Abigail S You will not find this information on our website.
    Abigail S However this is what we require to proceed with the ACCOUNT.
    Paul Ok when i opened account you only asked send passport why you now ask to send me hloding passport photo?You not told me at first i will need send such type documents?
    Abigail S We have been unable to fully verify your account with the details provided initially so we now require further information.
    Paul i will tal about this procedure in sportsbookreview forum is it secure or not.If people tell that is not secure will you cash out my funds i had in my account?
    Abigail S I can confirm that it is secure.
    Abigail S We require this to emailed to us, this will not be sent on to any other email address.
    Paul but i you said there is no information written about that in webpage.I will talk with others who have more experience about bookmakers.
    Abigail S I will be right with you.
    Abigail S Do you mind continuing to hold while I look into this for you?
    Paul Ok
    Abigail S Thank you.
    Abigail S I should bot be much longer.
    Abigail S I have just referred your account to the verification team to see if there is anything else we could accept from you.
    Abigail S Unfortunately, we are required to have a photo of you holding your ID.
    Abigail S We are within our right to ask for this from you.
    Paul i will ask others in SPB forum about this.My friend has account and he was not asked to do such strange verification.
    Abigail S I'm sorry if you feel this is an inconvenience but we have not be able to fully verify you and your account with the details you have given so far.
    Paul Ok i will talk with others and if they say it is not secure i will not send such info and if you not let me place bets you will withdraw my funds i have back.
    Abigail S Our systems are secure Mr Siaulys.
    Abigail S This is a last resort when we have been unable to fully customers.
    Paul Ok bye i contacty ou after i will get some information.
    Abigaail S Would you like me to check once more to see if there is anything else we can do?
    Paul You can check if you want
    Abigail S Ok, I can open your account now.
    Abigail S However, for future withdrawals you need to send us a copy of you and your ID.
    Paul It will be ok if you open account,becouse i cannot place bets such long time,therefore you have my passport and letter i send you.And i will talk with others about that procedure with my personal photo holding passport.
    Abigail S The account is now open.
    Abigail S Is there anything else I can help you with today?
    Paul Ok thanks,bye
    Abigail S Thank you for contacting bet365 Live Chat today.
    Abigail S has now left this chat.
    This chat has been closed by bet365.

    My account was unblocked,but they also tell i need send them my personal photo holding passport,without what i will be unable to withdrawl funds.Please tell me is it leagal to do that,somebody was asked to verify account this way?

  2. #2
    Wulfman14
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    what is the big deal ? you have already sent them your passport image right ? it is annoying to have to go through more verification after what you have done but if you have a web cam then it is not a big deal to do this. takes 5 minutes.

    unless of course it is not your passport....

  3. #3
    noyb
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    in which case you ask the person that gave you the passport in the first place to take a pic.

    books are coming up with more and more idiotic demands, while none of the stuff they actually want you to do is anything near bullet-proof and only takes lots of extra time & trouble for everybody involved. at some point for me, enough is enough; if a book really doesn't trust someone, throw him out instead of asking endlessly for more proof.

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  4. #4
    macoeric
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    I read this in another thread too, I cannot believe they make you hold up a photo of yourself while taking a photo of yourself
    Almost comical

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  5. #5
    zebras99
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    this is a total insult.

  6. #6
    justonetime
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    Sounds similar to when you get an official ID document notarized in person. The notary has to see the person and verify that the ID is them. Sounds ridiculous that you have to do this for a sportsbook though.

  7. #7
    pjesnik24
    kicked out
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    remove your username and security code from your chat transcript

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  8. #8
    Carloschihuahua
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    I have also recently have some trouble with them, the identification is beginning to look like a joke as I have used them for several years with moving and telephone number changes all over, and every single time there is trouble... I hope they come to their senses as people are gonna start getting annoyed and stop using them.

  9. #9
    slash
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    Quote Originally Posted by pjesnik24 View Post
    remove your username and security code from your chat transcript
    Lol, another day passed and it's still there, but if you post the method of withdrawal you have used at book x it's deleted within a split second.

    As if it makes sense to delete the method of withdrawal. I know that almost 50% of the Americans voted for Bush, bur that doesn't mean that everyone is plain stupid. Ignorant and uninformed, yes but plain stupid, maybe not

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  10. #10
    ROYAJA8
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    Someones going to go into your account n bet it all for you. But then again maybe they might win.

  11. #11
    odysseus
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    Quote Originally Posted by ROYAJA8 View Post
    Someones going to go into your account n bet it all for you. But then again maybe they might win.
    wouldn't they need the password which isn't the same thing as the 4 digit security number?

  12. #12
    Hareeba!
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    If you don't care to play at secure books forget it
    Go back to those dodgy CR places

  13. #13
    jozomir
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    You could ask for a new password, and you have alreday a security number to prove your identity.

  14. #14
    jozomir
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    Quote Originally Posted by odysseus View Post
    wouldn't they need the password which isn't the same thing as the 4 digit security number?
    [COLOR=#000000 !important] You could ask for a new password, and you have alreday a security number to prove your identity.[/COLOR]

  15. #15
    protein
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    By post sent code is not very common but one of the safest for bookie.

  16. #16
    BrianLaverty
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    Whats the big deal?? Its only a big deal if u have something to hide.

  17. #17
    virtozo
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    i don't think this procedure is legal...if you don't want to do it just close your account, they'll send your money back (and winnings), at least Bet365 is not stealing from customers...and they do have strange KYC, maybe you missed their verification call?? sometimes they also call to verify details.

  18. #18
    justonetime
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    What method did you deposit with?

  19. #19
    betwind7
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    Dont worry about my 4 digit number,it i have changed after post long time ago.Yes i think that it is illeagal procedure,i can send such type of foto they want,but if it not leagal i not want risk,there is other bookmakers i can use without such strange verification.I used deposit via moneybookers,becouse its cheapest and fastest way to deposit/get funds it takes max up to 24 hours frequently to get funds from bookmakers and i can withdraw them at ATM or spend at whatever i want.I will talk with them later and if they will tell me to send such verification i think i request to close my account and withdraw funds i had.I registered at bet365 becouse it has higher odds that another bookmaker i used.

  20. #20
    thespeculator
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    they just sent me a code to enter in the kyc section and that was it , maybe it has changed i have been with them for about 7 years, anyways they are a very safe book

  21. #21
    Hareeba!
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    Quote Originally Posted by betwind7 View Post
    Dont worry about my 4 digit number,it i have changed after post long time ago.Yes i think that it is illeagal procedure,i can send such type of foto they want,but if it not leagal i not want risk,there is other bookmakers i can use without such strange verification.I used deposit via moneybookers,becouse its cheapest and fastest way to deposit/get funds it takes max up to 24 hours frequently to get funds from bookmakers and i can withdraw them at ATM or spend at whatever i want.I will talk with them later and if they will tell me to send such verification i think i request to close my account and withdraw funds i had.I registered at bet365 becouse it has higher odds that another bookmaker i used.
    what exactly are you concerned about if you are who the documents say you are?

    security comes at a price, just accept that

  22. #22
    Agentas
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    i have same problem...

  23. #23
    zebras99
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    Maybe next time they will ask to make a photo of you in front of your house and the house number clearly visible lol

  24. #24
    Teddy_KGB
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    I think there are too much bonus abusers at bet365 (up to 100EUR for "new" customers) , that's why they are doing this ridiculous procedure...

    By the way : if you deposited by moneybookers, why do they ask a CC statement with deposits to bet365? And if you say that you don't have CC?

  25. #25
    meckis
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    I would never play in their site if I would have been asked for such things.

  26. #26
    biggie12
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    This is standard for several reasons which one of them has been stated in thread already
    175 pts

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  27. #27
    bodo
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    This is idiotic, is not in their terms , is not legit, I suggest you post this issue of yours to as much media related as possible.
    Other bookmakers will not ask you for any documents, id should be enough.

  28. #28
    bodo
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    Quote Originally Posted by macoeric View Post
    I read this in another thread too, I cannot believe they make you hold up a photo of yourself while taking a photo of yourself
    Almost comical
    Can you please post the link where you read it?
    So it turns in to a standard procedure at bet365?

  29. #29
    Greekbet
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    Bet365 is the more trusted bookmaker in Europe.

  30. #30
    bodo
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    thank you, now I feel so much safe
    not!

  31. #31
    Agentas
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    Quote Originally Posted by Teddy_KGB View Post
    I think there are too much bonus abusers at bet365 (up to 100EUR for "new" customers) , that's why they are doing this ridiculous procedure...

    By the way : if you deposited by moneybookers, why do they ask a CC statement with deposits to bet365? And if you say that you don't have CC?
    i deposit my money by **** card. not by moneybookers.

  32. #32
    darts
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    Hello find this thread,same problem for me.Registered at bet365 deposited 100euro,verified documents and placed bets,after i won about 1200euro my account was suspended i cannot log in to bet or withdraw funds.They want my photo holding document.Also i see they want PVC which is already entered about 2 weeks ago.Also they want transactions made from my bank.

    As you know, we have security and validation of accounts of our customers very seriously, which confirms that you can have complete confidence in our service.
    Our security department informed us that we need to send us a scanned photograph with you to keep a copy of your ID in your hands other than the identity will need to send us the code that PVC is located in the Welcome sent to you by mail to confirm the address.An have this code included in the package, please include your e-mail at or contact us to verify the. If you have not received this package with the code, please let us confirming your mailing address to resend it.
    We finally need a copy of the bank reporting on financial transactions with our company.


    It is very sad that they do such things to new customers,i feel humiliated,i cannot place bets becouse my account suspended.I not want to send my personal photo holding document,i can privide all other documents forms they want,but it is not normal to ask such things,i am not from africa,i am from europe.I send them message that if they not want me as customer please send me back 1200euro i had and leave account suspended,i will play in other books who dont make such stupidity.

  33. #33
    Thremp
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    Its ridiculous to ask for a photo holding documentation or ask for bank deposits to Moneybookers. Both are absurd.

  34. #34
    Hareeba!
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    Quote Originally Posted by darts View Post
    Hello find this thread,same problem for me.Registered at bet365 deposited 100euro,verified documents and placed bets,after i won about 1200euro my account was suspended i cannot log in to bet or withdraw funds.They want my photo holding document.Also i see they want PVC which is already entered about 2 weeks ago.Also they want transactions made from my bank.

    As you know, we have security and validation of accounts of our customers very seriously, which confirms that you can have complete confidence in our service.
    Our security department informed us that we need to send us a scanned photograph with you to keep a copy of your ID in your hands other than the identity will need to send us the code that PVC is located in the Welcome sent to you by mail to confirm the address.An have this code included in the package, please include your e-mail at or contact us to verify the. If you have not received this package with the code, please let us confirming your mailing address to resend it.
    We finally need a copy of the bank reporting on financial transactions with our company.


    It is very sad that they do such things to new customers,i feel humiliated,i cannot place bets becouse my account suspended.I not want to send my personal photo holding document,i can privide all other documents forms they want,but it is not normal to ask such things,i am not from africa,i am from europe.I send them message that if they not want me as customer please send me back 1200euro i had and leave account suspended,i will play in other books who dont make such stupidity.

    too late for that
    they are required to be satisfied regarding ID before making payouts
    what's the big deal if you are the owner of the documents and they have a photo of you anyway?

  35. #35
    virtozo
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    the big deal is that this 'new' verification requirements are NOT stipulated in terms and conditions of bet365!
    If i know in advance that a bookie will require pictures of me in front of my house/holding ID or my dental record, I wouldn't open an account there, not to mention winning some bets and being forced to comply with the photo-shoot to get my money.

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