Response to the complaint filed against CW so the players can see

[Richkas]

They responded to Josh 25 minutes after he emailed them. They have nothing to hide.

(1st response in 25 minutes)

We had a glitch in our software months ago that allowed customers from
Europe to sign up. We notified all customers who registered and closed
their accounts, and all customers who lost we wiped out the losses and
all that won we notified the customers that they would have to send in
their id within 30 days and we would send them their winnings.

This problem cost us some 15-20,000 but we paid every customer who
sent in their ids. There were 3 customers that did win $400 plus and
did not send in their id with this customer being one of them.

We notified all customers in Europe telling them that we plan on
expanding to their area in September, which has been postponed until
January.

This customer just sent in his id this week and we explained to him
that the time frame passed months ago to get his withdrawal and he
would have to wait until we started doing business in Germany in
January.

We are not properly set up at this time for id checks in Germany and
other European countries, as that has been the delay. We are in the
process of working with Moneybookers that will satisfy our id
requirements.

The customers who won and sent in their id back months ago were sent
their funds with only sending in their id and us having no way to
confirm!

Paying the customer is not the issue at all, as we could send him the
funds via
Moneybookers now, which we did not use months ago.

This customer had multiple chances to send in their id April 21st and
May 28th when 2 previous withdrawal requests were made and declined as
the customer never sent in their id. Now almost 5 months later we get
an id and the customer complains that we did not pay them.

This customer disappears for months and now finally sends in an id. No
way possible will this person get anything until their id is verified
as you would have to admit, it sure seems pretty fishy.

Please let me know your opinion on this if you think our position is
wrong, as I would be willing to bet that either account info or id is
bogus.

Ben

[Richkas]

another 20 minutes later they responded again

(updated response 20 minutes later)

I just looked at the id that was sent in this week for the first time
and this customer is a women. She sent in a copy of a passport and no
address verification at all.

After months this person still has not sent in required documents!

[THEGREAT30]

Sounds bogus to me. They have a bad debt out there. Wonder what would happen if a player that owes them a couple of grand moved to Germany and said he couldnt pay. Futhermore; what if a player said he would rather pay the mechanic to fix his car than send them what he owes. Same concept deciding who you do and do not want to pay.

[jjgold]

Thanks Richie

Guy seems like a scammer

[Richkas]

My take, This customer had plenty of chances to send in a ID and get paid. Now with a passport they want paid. CW is here for the long run. They have very,very,very deep pockets. Getting payouts are easy and fast. You can start gambling without posting up.

Guys people who take shots at CW and try to scam CW are going to get caught. As player who has been paid by CW, it upsets me to see scammers and stiffs taking shots. Its not like we post up with this book. They are taking our word as a gambler that we are good and honest. Lets dont let scammers and stiffs ruin it for the rest of us.

And they are willing to pay to advertise here at SBR. But SBR refuses to give them an invite.

Back to the ponies.

[pavyracer]

This is bogus. Anyone can type a message like this. Are we supposed to believe a paid employee? Publish the address, telephone and name from the CW letterhead in the response and then we may believe 20% of what you say Richie. Till then your story is in LaLa land.

[madmaxx]

CW is good I hope they last

[Mudcat]

The mind boggles. They are suggesting someone went through a 5 month process of getting fake ID to get their hands on, what, 400 bucks?

The sad thing is, there probably are people who would do that. And CW would be just the kind of place those people would zero in on.

And that is the fundamental problem facing an operation with CW's business model. Play there, play with low-rent scammers and STIFFS.



As for the specifics of this case, who knows? There could be legit reasons for the delay in providing the ID. I'm not sure I understand why a passport is such a bad thing - I know books that accept them - but if that is excluded in their rules then okay.

I would say if the player can provide proper ID they should still get the same treatment as everyone else. If CW wants to have a statute of limitations, it should be longer than 5 months.

It was their screw-up that caused this.

I suppose I don't have any problem with CW's stance so far but, my gawd, it is really hard to care about this Mickey Mouse little operation and all the forum space they take up.




I consider it to SBR's great credit if the part about CW being willing to pay for advertising and being declined is true.

[treece]

I'm going to sign up at CW. What do I do Richie?

[Mudcat]

I'm also not clear on the Moneybookers angle. I'm seeing this:

We are in the
process of working with Moneybookers that will satisfy our id
requirements.

And then I'm seeing this:

Paying the customer is not the issue at all, as we could send him the
funds via
Moneybookers now, which we did not use months ago.

That makes it sound like customer has Moneybookers which the other part is saying satisfies the ID requirements.

I don't understand that bit.

[Richkas]

This is bogus. Anyone can type a message like this. Are we supposed to believe a paid employee? Publish the address, telephone and name from the CW letterhead in the response and then we may believe 20% of what you say Richie. Till then your story is in LaLa land.

Justin got the same emails, he can verify.

[pavyracer]

Justin got the same emails, he can verify.

Do you understand that any information posted by a CW employee has no validity? Let the mods that investigate post the truth and quit being a devil's advocate. Noone cares about your employer!