Matchbook's Customer Service is fukin clueless!

[bettilimbroke999]

Why even bother having customer service if it's that bad? Why waste the money, they are incapable of even understanding the basic concepts of betting, they are truly fukin clueless and asking them a question is just a fukin waste of time, why not employ dogs so that I could ask a betting question, the dog would bark and I'd say that doesn't make any sense. Woof woof. Uhhh what? Woof! Umm okay? Thank you for using matchbook, goodbye!

[Kaps]

wow rippin on them hard..... what happened

[durito]

Of the 100 or so books I've played with they have the best customer service I've encountered.

[bettilimbroke999]

Of the 100 or so books I've played with they have the best customer service I've encountered.

Wow, you are nuts, must've played at 100 F books

[bettilimbroke999]

wow rippin on them hard..... what happened

The usual, if you play at matchbook and have ever asked a question you already know what happened

BetJamaica has (at least used to lately they've been acting normal) the ghettoist CS but Matchbook by far has the most clueless CS, they give you a headache not by being surly but by being fukin idiots about gambling

[dwaechte]

What a shocker. You have a problem with a book everyone else loves? Didn't see that one coming....

[pico]

matchbook customer service is horrible.

[durito]

Do you have a specific complaint?

Or is this a repeated issue?

I spent an hour on the phone this afternoon with a books customer service rep who had less brain power than an ant, but I'm can't say for sure that everyone that works at this particular book is like that.

[betplom]

Of the 100 or so books I've played with they have the best customer service I've encountered.

I haven't had bad or terrible customer service from Matchbook but I do find their CS lacking, I may be spoiled though as I'm used to dealing with Canbet, Centrebet, Stan James etc. and dealing with Matchbook or any "offshore" book is less customer friendly than those books.

[bettilimbroke999]

What a shocker. You have a problem with a book everyone else loves? Didn't see that one coming....

Read the post dwae if you can read, I didn't have a problem with the site I said their CS is fukin clueless

[bettilimbroke999]

matchbook customer service is horrible.

Precisely, we all know matchbook is the best book to play at for US that's another reason why having the worst CS gives me a double migraine b/c you can't just pass up on MB you have to "deal" with their retarded CS

[dwaechte]

Read the post dwae if you can read, I didn't have a problem with the site I said their CS is fukin clueless

I read it perfectly. Customer service is a part of the book.

[pico]

blackdog seems to have the smartest customer reps among all the books. i swear some of them sounded like 100% american.

[betplom]

blackdog seems to have the smartest customer reps among all the books. i swear some of them sounded like 100% american.

Did they say ""Y'all come back now, Y'hear" when they ended the call? Very American.

[durito]

blackdog seems to have the smartest customer reps among all the books. i swear some of them sounded like 100% american.

Costa Ricans are 100% American too.


I spoke with a nice lady at a book today (in costa rica) that was from Illinois. She was perhaps the dumbest person in the entire world.

[durito]

What sort of issue would you even have with matchbook customer service? They don't have a casino to "steal" your money.

[pico]

she got no spanish accent. perfectly fluent english...actually sounded like a fat mid-aged white woman from the midwest.

[betplom]

I'll believe SBR_John is a sharp but not durito.

So SBR John is NOT Durito?

Got it.

[durito]

I'd rather speak to a competent person in Spanish than a moron in English.

Cris seems unable to hire either.

[durito]

So SBR John is NOT Durito?

Got it.

i didnt say it, daggerkobe did. perhaps it made more sense in the context of the thread

[betplom]

she got no spanish accent. perfectly fluent english...actually sounded like a fat mid-aged white woman from the midwest.

Interesting, you can tell if someone is fat by talking to them on the phone?

[pico]

Interesting, you can tell if someone is fat by talking to them on the phone?

of course. fat people has different pitch than skinny people. i can usually tell a person's age, sex, and rotundness by talking to them on the phone.

[bettilimbroke999]

What sort of issue would you even have with matchbook customer service? They don't have a casino to "steal" your money.

Don't quit your day job and try comedy dury.

The problem I had was I want to bet Europe to win the Ryder Cup, alright simple enough. I go to place my bet and it says Europe to Win, but the matching bet said Europe to lose, okay that ignores the possibility of a tie, it should have said Europe NOT to win.

So I foolishly call up Matchbook to ask the retards they have manning the phones for 1.50/hr what happens if I bet Europe to win and the match ends in a tie, do I win, lose, or push my bet?

The woman replied you lose b/c you bet Europe to win.

I say hmm alright fair enough so if I bet Europe to lose and the matches tie I must win my bet right?

No you lose as well.

What tha fuk, how do both bets lose?

B/c it's a 3-way market.

What the hell a fukin 3-way market, so if the matches end in a tie all those losses on Europe to win/lose, America to win/lose magically get transferred to the people who bet to tie?

No, it's 3 separate markets.

Well where do all the losses go? Into matchbooks pocket?

No, they go to the people who bet to tie.

You just said they were 3 separate markets now you are saying they are connected, which is it?

Sir, you lose b/c you bet Europe to win and they didn't win and you lose if you bet Europe to lose b/c they didn't lose.

If I bet Matchbook CS is insane do I win if it turns out they are the stupest ppl on earth instead?

No b/c that's a separate market, both insane and not insane would lose and the stupidest ppl on earth wagers would get all the money

Hmm I see, so basically Matchbook is praying for a tie so that they can keep everyone's money, thanks for the help

Correct, thank you for calling Matchbook!

[betplom]

I remember a similar situation this past summer with Matchbook and 3 way wagers, I try and look it up, I believe it was a soccer dispute over a losing 3 way bet.

Matchbook CS was incorrect back then.

[betplom]

Found it:

http://forum.sbrforum.com/players-talk/80541-matchbook-ripping-me-off.html?highlight=matchbook+grades

[bettilimbroke999]

I remember a similar situation this past summer with Matchbook and 3 way wagers, I try and look it up, I believe it was a soccer dispute over a losing 3 way bet.

Matchbook CS was incorrect back then.

Yes, that was my post as well on a soccer wager, took me a month and help from an SBR mod to prove them wrong and get the wager regraded (in their defense they also gave me 100 comm. credits for the headache), that's why I'm not making my Ryder Cup wager until MB gets their shit straightened out.

[durito]

too bad you didnt bet, im seeding that

[bettilimbroke999]

It's become clear that matchbook simply doesn't understand how to grade a 3-way wager, there are no pushes. There is a yes to win and a no to win for both teams and a yes or no to tie, 3 separate markets that each have a win/loss outcome, but if you try to explain that to MB customer service you'll drive yourself fukin nuts

[jjgold]

The problem is way too many of these people that work at these places are dumb fuks and cannot speak English, frustrating to say the least.


Aussie and UK clerks are much more experienced and easier to understand and well trained, they are not hookers pulled of the street to answer phones..