Facebook has the worst customer support...

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  • PickWinnerAllDay
    SBR Posting Legend
    • 08-31-11
    • 12722

    #1
    Facebook has the worst customer support...
    I'm locked out of my account, I keep entering the right information, it allows me to change my password, then I enter the new password and it tells me to wait 24 hours and log in with the new info. I've waited 72 hours now and still nothing.

    And lucky for me, if I email their support team, I get an automated response telling me to do what I've already done 10 times.

    May be billionaires for starting it, but my god, what a shitty product. I wish they had sold it to google.
  • PickWinnerAllDay
    SBR Posting Legend
    • 08-31-11
    • 12722

    #2
    Any ideas on what I can do? It says it can text me a code to my phone but I changed my number recently so that won't work.
    Comment
    • paranoyd androyd
      SBR Hall of Famer
      • 10-01-11
      • 6459

      #3
      think of it as the perfect opportunity to close your account for good
      Comment
      • ttwarrior1
        BARRELED IN @ SBR!
        • 06-23-09
        • 28460

        #4
        has to be a diff pw slapnuts
        Comment
        • PickWinnerAllDay
          SBR Posting Legend
          • 08-31-11
          • 12722

          #5
          Originally posted by ttwarrior1
          has to be a diff pw slapnuts
          I've changed it to several different things. Aren't you in debt, son? Don't be using that tone with me. You can come clean my gutters.
          Comment
          • NYSportsGuy210
            SBR Posting Legend
            • 11-07-09
            • 11347

            #6
            Facebook doesn't even have live customer service. A product that big and used by hundreds of millions of people without live support is utter ludicrous.
            Comment
            • romecloneout
              SBR MVP
              • 02-06-11
              • 2243

              #7
              booyyyyyyy u might be gay
              Comment
              • PickWinnerAllDay
                SBR Posting Legend
                • 08-31-11
                • 12722

                #8
                Originally posted by NYSportsGuy210
                Facebook doesn't even have live customer service. A product that big and used by hundreds of millions of people without live support is utter ludicrous.
                Live customer service? They also don't answer emails.

                Hundreds of millions customers, no live service, no email response, no phone response.

                There is literally NO WAY to contact them. Zero. Zip. Nada. I guess my account is lost forever.
                Comment
                • bradthebloke
                  SBR MVP
                  • 07-26-09
                  • 3175

                  #9
                  ive been locked out of mine for over a year. kept saying to them it got hacked and i cant enter my bday to change my password as the hacker changed bday listed so it doesnt match up. all they do is send the same old password resetlink. GL
                  Comment
                  • sickler
                    SBR Posting Legend
                    • 06-05-08
                    • 15006

                    #10
                    Originally posted by PickWinnerAllDay
                    Live customer service? They also don't answer emails.

                    Hundreds of millions customers, no live service, no email response, no phone response.

                    There is literally NO WAY to contact them. Zero. Zip. Nada. I guess my account is lost forever.
                    Things would be different if FB was a paysite.
                    Comment
                    • PickWinnerAllDay
                      SBR Posting Legend
                      • 08-31-11
                      • 12722

                      #11
                      Originally posted by sickler
                      Things would be different if FB was a paysite.
                      Maybe, but they make billions off us from advertising so they should at least provide some service.
                      Comment
                      • yahoonino
                        SBR MVP
                        • 08-10-07
                        • 2651

                        #12
                        Originally posted by PickWinnerAllDay
                        Maybe, but they make billions off us from advertising so they should at least provide some service.
                        exlent point
                        Comment
                        • k13
                          SBR Posting Legend
                          • 07-16-10
                          • 18104

                          #13
                          Originally posted by sickler
                          Things would be different if FB was a paysite.
                          Your information was sold for $120.
                          Comment
                          • NYSportsGuy210
                            SBR Posting Legend
                            • 11-07-09
                            • 11347

                            #14
                            It is really mind boggling that big of website doesn't have at least some sort of live customer service.
                            Comment
                            • wantitall4moi
                              SBR MVP
                              • 04-17-10
                              • 3063

                              #15
                              If you use facebook youre a loser anyway. Be glad youre locked out it might help your balls drop again,
                              Comment
                              • Monte
                                SBR MVP
                                • 08-21-10
                                • 2056

                                #16
                                facebook is a scam and for kids, you have to be pretty stupid to use this crap to begin with...
                                Comment
                                • TobiasFunke
                                  SBR MVP
                                  • 02-12-09
                                  • 1999

                                  #17
                                  Hmm..have you tried talking to people in real life? That may be a solution...
                                  Comment
                                  • InTheDrink
                                    SBR Posting Legend
                                    • 11-23-09
                                    • 23983

                                    #18
                                    Originally posted by sickler

                                    Things would be different if FB was a paysite.


                                    Apparently just because it's a for profit web site these nitwits think someone owes them something for their free profile.
                                    Comment
                                    • wtf
                                      SBR Posting Legend
                                      • 08-22-08
                                      • 12983

                                      #19
                                      arent you a little to young to be gambling?
                                      Comment
                                      • Bcatswin
                                        SBR Posting Legend
                                        • 12-21-10
                                        • 13931

                                        #20
                                        at the thread. You should have the password reset sent to your email i would think.
                                        Comment
                                        • downsouth
                                          SBR Posting Legend
                                          • 01-13-11
                                          • 11580

                                          #21
                                          Originally posted by wantitall4moi
                                          If you use facebook youre a loser anyway. Be glad youre locked out it might help your balls drop again,
                                          Right, stick to reviewing hookers online.
                                          Comment
                                          • PickWinnerAllDay
                                            SBR Posting Legend
                                            • 08-31-11
                                            • 12722

                                            #22
                                            Not sure why all the hate for facebook? It made a lot of sense to have it for undergrad b/c I never went to class and could ask people I knew from certain classes what we did and didn't have to put 500 people's numbers in my phone.
                                            Comment
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