Just wanted to get some opinons on how you all feel about this situation. I want to make a withdrawal from Betonline but have had trouble meeting the rollover - as my math differs from theirs on amounts wagered and everytime I request a count on my acton they tell me they have to calculate it by hand.
The other problem is, I crapped out my initial deposit and turned the freeplay into just over $3,000. I have heard horror reports of people losing all their winnings off of freeplay if they request a withdrawal before meeting their full rollover requirements, but then I get this email...
Do you think its safe to trust this Erick and request a withdrawal? I would be really pissed if I requested one and was then told i lose all my money since its from winnings off of free play money.
Hey M***,
This is Erick from Betonline.com.
I do apologize for the delay in calculating the amount of action you were still required to give us, however, I have some great news for you.
After a very complex set of calculations, our "Payouts" department came back to me with the following inofmation...
Free Play on initial Deposit: $900 with an 8X Rollover
Initial Deposit: $2000.00
Fees: $ 9.95
FP Winning: $ 426.00
FP Winning: $ 200.00
FP Winning: $ 345.45
------------------------------
Total: $3035.95 x 8= $24,287.60 ACTION REQUIRED
Additionally, you were awarded more Free Play with your Loyalty Points with a 5X Rollover so...
$ 22.73 x 5= 113.85
$179.40 x 5= 897.00
Total Action Required: $25,298.25
Amount of Action Given: $22,695.00
You are currently short $2,603.25
Due to the time you have with our company, the "Payouts" department let me know that if you choose to request a payout, you will be able to receive it without complying with the rollover you have left!
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
Erick Slater
Internet Services Division,
Account Management
BetOnline.com
The other problem is, I crapped out my initial deposit and turned the freeplay into just over $3,000. I have heard horror reports of people losing all their winnings off of freeplay if they request a withdrawal before meeting their full rollover requirements, but then I get this email...
Do you think its safe to trust this Erick and request a withdrawal? I would be really pissed if I requested one and was then told i lose all my money since its from winnings off of free play money.
Hey M***,
This is Erick from Betonline.com.
I do apologize for the delay in calculating the amount of action you were still required to give us, however, I have some great news for you.
After a very complex set of calculations, our "Payouts" department came back to me with the following inofmation...
Free Play on initial Deposit: $900 with an 8X Rollover
Initial Deposit: $2000.00
Fees: $ 9.95
FP Winning: $ 426.00
FP Winning: $ 200.00
FP Winning: $ 345.45
------------------------------
Total: $3035.95 x 8= $24,287.60 ACTION REQUIRED
Additionally, you were awarded more Free Play with your Loyalty Points with a 5X Rollover so...
$ 22.73 x 5= 113.85
$179.40 x 5= 897.00
Total Action Required: $25,298.25
Amount of Action Given: $22,695.00
You are currently short $2,603.25
Due to the time you have with our company, the "Payouts" department let me know that if you choose to request a payout, you will be able to receive it without complying with the rollover you have left!
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
Erick Slater
Internet Services Division,
Account Management
BetOnline.com
