Hello,
My name is Razvan,
I have accounts on many books: Bet365, Gamebookers, Expekt, Interwetten... Never had problems with them.
On 9th Aug, I registered my account at Sportingbet.com. I made my deposit of €300 91324972 09 Aug 08 08:53 Send Money to moneybookerseur@sportingbet.com -300.00 processed 1065.96 ID 96043392127
I lost my bets and I deposited another €500 a week later
92146716 14 Aug 08 13:28 Send Money to moneybookerseur@sportingbet.com -500.00 processed 165.96 ID 96043729736
So all good. I played. Won some bets at Olympics, mostly handball, managed to get my balance to €2350
I requested a withdrawal of €350.
A couple of hours later I receive an e-mail from Sportingbet, requesting some ID scans:
I sent them right away. I needed on other bookmakers and moneybookers. And everything was ok with any company.
problems only with Sportingbet.
But my account is suspended also!
Now since their requested documents, I receive the following message everytime I try to login:
Sorry, we are experiencing temporary technical problems logging you in. Please contact a member of our customer services team.
So I sent them the documents and even more: ID, Utility bill, Bank Statement, Moneybookers address verification mail.
I haven't registered any card on their site, I deposited by Moneybookers.
I haven't received any Sign up Bonus!
Now I don't receive any answers!
I find abusive their action to suspend my account after my withdrawal request.
And their lack of support it scares me now as I have a lot of money in my Sportingbet account.
What can I do?
Hope this will help people think twice when register here.
Best Regards.
Razvan
My name is Razvan,
I have accounts on many books: Bet365, Gamebookers, Expekt, Interwetten... Never had problems with them.
On 9th Aug, I registered my account at Sportingbet.com. I made my deposit of €300 91324972 09 Aug 08 08:53 Send Money to moneybookerseur@sportingbet.com -300.00 processed 1065.96 ID 96043392127
I lost my bets and I deposited another €500 a week later
92146716 14 Aug 08 13:28 Send Money to moneybookerseur@sportingbet.com -500.00 processed 165.96 ID 96043729736
So all good. I played. Won some bets at Olympics, mostly handball, managed to get my balance to €2350
I requested a withdrawal of €350.
A couple of hours later I receive an e-mail from Sportingbet, requesting some ID scans:
Dear Sir,
Sportingbet is committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you.
A copy of an Identification Document (Drivers License or Passport)
A copy of bill showing your name and home address
A copy of all credit/debit cards registered on your account (back and front), duly signed
Faxes should be sent to +44 207 117 1516 and include your Customer Account Number - ensuring that copies are clear and easily read.
Documents may be sent as an email attachment - please ensure that your Customer Account Number is included in the subject heading.
All documentation is treated as private and confidential, full security is applied.
We apologise for any inconvenience this may cause, our commitment is to quality customer service - accordingly we are required to ensure security for all our customers.
Kind Regards,
Radek
Accounts Management
SportingBet
Sportingbet is committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you.
A copy of an Identification Document (Drivers License or Passport)
A copy of bill showing your name and home address
A copy of all credit/debit cards registered on your account (back and front), duly signed
Faxes should be sent to +44 207 117 1516 and include your Customer Account Number - ensuring that copies are clear and easily read.
Documents may be sent as an email attachment - please ensure that your Customer Account Number is included in the subject heading.
All documentation is treated as private and confidential, full security is applied.
We apologise for any inconvenience this may cause, our commitment is to quality customer service - accordingly we are required to ensure security for all our customers.
Kind Regards,
Radek
Accounts Management
SportingBet
problems only with Sportingbet.
But my account is suspended also!
Now since their requested documents, I receive the following message everytime I try to login:
Sorry, we are experiencing temporary technical problems logging you in. Please contact a member of our customer services team.
So I sent them the documents and even more: ID, Utility bill, Bank Statement, Moneybookers address verification mail.
I haven't registered any card on their site, I deposited by Moneybookers.
I haven't received any Sign up Bonus!
Now I don't receive any answers!
I find abusive their action to suspend my account after my withdrawal request.
And their lack of support it scares me now as I have a lot of money in my Sportingbet account.
What can I do?
Hope this will help people think twice when register here.
Best Regards.
Razvan
