i just have to share this story with you guys..today i made a deposit at heritage at about 12:45 or so..fast forwad to almost kickoff no funds in the acct yet..i call em up and tell em hey put it in there the deposit is good as it always is..got a run around...so im on hold waiting for a supervisor, now the games have started..so im pretty heated..finally i get thru they tell me ok the funds are now in the acct and im good to go and i can still take the bets i wanted...i was gonna take over saints and over pack 1st half...i get switched over to wagering they tell me the games have scores in em already so i cant bet em..of course they do.. i knew they would..i end up betting the jags and vikes in a rev..i lose....so im pretty pissed..i sent em an email sharing my disgust and they did the right thing..they added a $1000 free play to my acct...i dont think any other book would have done that..really impressed.
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damn $1000 freeplay...
That's pretty sick...
A+ outfitComment -
yea really fair cause i was only making a 300 betComment -
no offense, but they must severely expect you to loseComment -
lol yea i prob will.. who knows.. at least i got action.
.in the email i let em know basically i was gonna stop playing there cause of that, so its a good strategy on their part...im a pretty dangerous bettor when i get rolling so hopefully i can make a little score with that fp..if not oh well..i'll enjoy the ride regardless.
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you mean they didnt get a ** deposit credited in 15 minutes during nfl crunch time ?
they did way more than the right thing... in fact right thing was to do nothing.. they gave you a gift, pure and simple. they didnt owe you anything.Comment -
When you were sent to our Wagering department we instructed them to help you out with this wager but unfortunately they didn’t comply with our instructions properly, we feel that your account must be compensated for the inconvenient therefore a $1000 3x roll over free play has been added in your account. For future reference if a Customer Service supervisor authorized you to play a game(s) that already went off and you don’t get them from Wagering, you must ask them to transfer the call back to Customer Service so we can handle the situation for you please.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
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Heritage Sports. <o></o>
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im def down overall there..was up like 10 grand early but it went badComment -
You're going to give it back x25, but still a nice story.Comment -
they already got back half the fp..lol
Ticket Details : # 40486407-1
Wager Type : Parlay (3 team)*** Free Play ***
Wager Status : Loss Risk / To Win Amount : 500.00 / 2,202.99(USD)
Accepted : 1/1/2012 1:15PM - PST
Lost : 500.00
#1) Wager Type : Money Line
Outcome : Win
Sport / Period : NFL Football / 1st Half
Selection : Baltimore Ravens
Time : 1/1/2012 1:15:01PM - (PST)
Line : -130
Game Notes : TIME CHANGE
#2) Wager Type : Total
Outcome : Win
Sport / Period : NFL Football / 1st Half
Selection : Pittsburgh Steelers/Cleveland Browns
Time : 1/1/2012 1:15:01PM - (PST)
Line : Under 17 -120
Game Notes : TIME CHANGE
#3) Wager Type : Money Line
Outcome : Loss
Sport / Period : NFL Football / 1st Half
Selection : Denver Broncos
Time : 1/1/2012 1:15:01PM - (PST)
Line : -150Comment -
Can't wait for the HERITAGE BIG DANCE contest................won thousands in this free contest over the years.
One of many frindge benefits given to players for playing at this legendary offshore shop.Comment -
Yeah maybe so. But I would have liked a token holiday free-play since they apparently were pretty liberal in throwing them around. I made only one deposit a long time ago and I'm only up on them a few hundred while playing most of the year without a withdrawal.
I made many more than 200 bets, but they told me there weren't 200 football bets. Hurt my feelings when I realized I was not a valued customer.
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