William Hill Changed my bet - print screen
Hello,
I have made a complaint on SBR on the 28/07/2008 at 09:19 PM...
As I do not received any contact I decided to turn it public. (EDIT: My mistake, I was contacted today by SBR - email, I did not saw it, sory)
On the 26 of July at about 12h I made a bet at William Hill, precisely on 14h20m ASCOT race. I made a bet of 50£ on "Talking Hands" @ 6.00 odd.
As seen before on bookies, anything can happen, so I ALWAYS cheeked if the bet as been placed and if it is correct, and I take a Screenshoot, and so I did in this one.
At about 14h, I see that my bet as been changed from "Talking Hands" to "Prime Delivery" @ 7.00 odd.
Immediately I start writing a e-mail asking why as my bet been changed.
Unfortunately (as the bet was changed) the worse I bet won the race ("Talking Hands").
After a couple of changed emails, William Hill did not accept that my bet was changed, so I confronted them with my proof (Screenshoot) and after that email they asked me if I could send them the screenshoot.
I send the screenshoot, but even then they do not accept that as proof...
They say it is impossible for their system to be wrong, so I can only supposed that my bet was intentionally changed, and that figures as a more serious act.
William Hill as stayed with 50£ of the bet, and another 250£ from the winnings..
And the 100£ freebet of the bonus, as they just suspend my account
Before:
After:
I have made a complaint on SBR on the 28/07/2008 at 09:19 PM...
As I do not received any contact I decided to turn it public. (EDIT: My mistake, I was contacted today by SBR - email, I did not saw it, sory)
On the 26 of July at about 12h I made a bet at William Hill, precisely on 14h20m ASCOT race. I made a bet of 50£ on "Talking Hands" @ 6.00 odd.
As seen before on bookies, anything can happen, so I ALWAYS cheeked if the bet as been placed and if it is correct, and I take a Screenshoot, and so I did in this one.
At about 14h, I see that my bet as been changed from "Talking Hands" to "Prime Delivery" @ 7.00 odd.
Immediately I start writing a e-mail asking why as my bet been changed.
Unfortunately (as the bet was changed) the worse I bet won the race ("Talking Hands").
After a couple of changed emails, William Hill did not accept that my bet was changed, so I confronted them with my proof (Screenshoot) and after that email they asked me if I could send them the screenshoot.
I send the screenshoot, but even then they do not accept that as proof...
They say it is impossible for their system to be wrong, so I can only supposed that my bet was intentionally changed, and that figures as a more serious act.
William Hill as stayed with 50£ of the bet, and another 250£ from the winnings..
And the 100£ freebet of the bonus, as they just suspend my account
Before:
After: