Because of similar experiences I can sympathize with posters on various forums stating that BetOnline.com is using unprofessional tactics designed to delay payouts and confuse players. These silly and uncalled for tactics only frustrate and cause unnecessary worry and anger. I foresee Betonline losing a lot of business this way, because the word of their mistreatment and unprofessionalism will spread rapidly to other potential bettors who were considering playing there.
I wonder how a book can be rated A- on an "objective" grading system when their payouts, the biggest concern for any player, are absolutely terrible and deceptive?
Perhaps their payout problems are only temporary since 5dimes is also experiencing delays in their *************** payouts also? Perhaps it is a problem with their payment processor(s) which is outside the control of the book? In any event honesty would be the best policy in this case and allow them to retain a higher percentage of their clients. This is just terrible PR.
A player cannot even get a book to book transfer payout without satisfying the newly imposed "identity documents" requirement, despite the fact the player made an incoming book to book transfer from the same book. What sense does this make?
In addition to this documents also take time to "verify", so the player is left in limbo until the documents are "verified". Payouts are cancelled or not processed with no notification to the player, who when asking about problem is given a bunch of excuses and vague responses. I will keep everyone updated on my experience with betonline. For now I would caution other players about making a deposit there. It's easy to get your money in but getting it out is a different matter. Don't trust the A- rating.
I wonder how a book can be rated A- on an "objective" grading system when their payouts, the biggest concern for any player, are absolutely terrible and deceptive?
Perhaps their payout problems are only temporary since 5dimes is also experiencing delays in their *************** payouts also? Perhaps it is a problem with their payment processor(s) which is outside the control of the book? In any event honesty would be the best policy in this case and allow them to retain a higher percentage of their clients. This is just terrible PR.
A player cannot even get a book to book transfer payout without satisfying the newly imposed "identity documents" requirement, despite the fact the player made an incoming book to book transfer from the same book. What sense does this make?
In addition to this documents also take time to "verify", so the player is left in limbo until the documents are "verified". Payouts are cancelled or not processed with no notification to the player, who when asking about problem is given a bunch of excuses and vague responses. I will keep everyone updated on my experience with betonline. For now I would caution other players about making a deposit there. It's easy to get your money in but getting it out is a different matter. Don't trust the A- rating.
