CSRs in live chat have to be most useless humans alive

[mathdotcom]

Me: hey Charlie.. Im just here to confirm that if i've met my rollover requirement
Charlie: sir that will be tomorrow when the manager its here , right now he's off for the day
Me: im not asking for a withdrawal, just to confirm that i met rollover
Charlie: yes correct they are the only authorize who can see that info i dont have it here with me
Me: so what do *you* do then?
Conversation has been finished by other party!