I originally funded my 5Dimes account via Western Union. I made two withdrawls since this deposit and no further deposits. I've made around $600 in the past three weeks...nothing huge.
Anyway...I go to withdraw $290 today to my Moneybookers account. I used Moneybookers the two times before and received my funds promptly. I go in to check and make sure my payout had been made - guess what, rejected.
So this is what happens:
(Long story short - even tho I made two other transfers to my Moneybookers account, Matt has told me I am unable to do so.) Pretty shitty attitude and I plan on transferring all my funds to Pinnacle because I don't need this sort of grief for what is a relatively small amount.)
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Stephanie'
Stephanie: Hello. How may I assist you today?
Scott: Hello
Scott: I just checked a payout
Scott: and found I "Must withdraw via Moneygram or Fed-X
Scott: WHY
Stephanie: Let me check your account, just a moment
Scott: I transferred money into the account via Western Union
Scott: and have Moneybookers
Scott: and have received two transfers via Moneybookers already
Scott: I have had no funds in my Moneybookers which is why I used **
Scott: I don't want a Fed-X or a Moneygram
Scott: I want to use Moneybookers
Scott: If I wanted a Moneygram or Fed-X I would hav asked for it
Scott: since you've done it twice befor ethere should be no reason why not to do it again
Stephanie: I am going to transfer you over to my supervisor
Chat InformationPlease wait while I transfer the chat to 'Matt'.
Chat InformationYou are now chatting with 'Matt'
Scott: ok
Matt: Hello Scott
Scott: hello
Matt: ok
Matt: we found a payment request of yours, Moneybookers I believe..
Matt: i also found that, in the past, we've already sent MB payouts to you...
Scott: I've had two others processed this month
Scott: yes
Matt: but, what we don't find, is a reason for us to have done so n the first place...
Scott: it's my money, right?
Scott: I had no funds in Moneybookers before
Scott: so I used Western Union
Matt: indeed, you have not funded to us with MB, and that is requirement to us
Scott: I have Moneybookers and this is one of the withdrawl methods you obviously accept
Scott: and have let me use twice before
Scott: well then you shouldn't ahve done it before
Matt: yes, why have why?
Matt: i need an explanation
Scott: what do you need explained?
Matt: again, you are required to deposit with it if you expect us to pay to one MB account
Scott: YOU - 5 Dimes didn't have a problem with me using Moneybookers to withdraw before
Matt: otherwise, we don't do it, unless a good reason is pointed out
Scott: so you shouldn't have one now
Matt: well
Matt: i need one
Scott: I didn't give one before
Matt: otherwise I am not processing it
Scott: I don't want Moneygram
Scott: or Fed-X
Scott: I want Moneybookers because I need funds in the account
Matt: well Scott
Scott: you didnt' have a problem with this before
Scott: but you're having it now
Matt: it's all very nice what you want, but I need an explanation, otherwise I cannot let another MB payout happen
Scott: is a major pain
Scott: WHAT EXPLANATION
Matt: seems you don't have one, except, you want it that way sir
Matt: and unfortunately, that doesn't serve our rules right
Scott: What do you want explained?
Matt: if you wish us send any money MB way, you need deposit MB
Scott: Why didn't 5Dimes need an explanation before?
Matt: otherwise, cheque is what we can send
Matt: that I'd like to know
Scott: well then you shouldn't have set a precedent for sending one without
Matt: we never do this
Scott: I don't want a check
Scott: you did twice this month
Scott: If I ahve to
Scott: you did it twice and there was absolutely ZERO problem
Scott: the transfers went thru
Matt: well Scott
Matt: I am telling you
Matt: it matters now
Scott: you say you never do this Matt but you have already
Scott: well - that's not going to cut it
Matt: and you are failing in giving a good reason, so, even if you had MB processed out before
Matt: there is no reason why we should again
Scott: You know WHAT REASON DO YOU WANT?
Scott: It's my moeny
Scott: money
Scott: I shouldn't ahve to sweat the payouy
Matt: I will consult this with our general manager Tony, although, i doubt he'll agree
Matt: well Scott
Scott: well
Matt: we have rules
Scott: you should speak with Tony
Matt: and you will comply with them too
Scott: thenh follow them
Scott: then follow them
Matt: I am sorry you're not liking it
Scott: no
Scott: I'm not
Scott: and rules should be followed all the time - not just whenever you want
Matt: exactly
Scott: well
Scott: you had no problem before
Scott: but since I'm winning
Matt: again Scott
Scott: it seems you do
Matt: I am not allowing it
Scott: I would like to speak with Tony thne
Scott: then
Matt: so, unless Tony says otherwise, you'll need request a different type
Matt: you won't, I will
Scott: You're an A-rated book and you're doing this to me?
Matt: you can contact us later if you want
Scott: No
Scott: I want action NOW
Matt: that's exactly why Scott
Scott: and I want to use Moneybookers
Scott: I'm allowed
Scott: I ave done it before
Scott: and you have no reason
Scott: why not to allow me
Scott: If need be
Matt: because we are A plus, not ANy book that allows payouts to happen just because, even if violating our rules
Scott: I will speak to the Sports Book Review about your arbitrary enforcement of your rules
Scott: but I want my money
Matt: I've given you enough reason, again, the fact you don't like my decision comes simply from me now allowing what you had done before, even thou it by passed our rules
Scott: or to speak to your supervisor
Matt: so, I am sorry, but you will need wait
Scott: I didn't ahve to give a reason before
Scott: so why now?
Scott: My reason is this
Matt: Scott
Scott: I want to have money in my Moneybookers
Scott: so if I want to use other books I can!
Matt: i am not going over this again and again simply because you wish to show hardheadedness towards my decision
Scott: hardheadeness?
Scott: you allowed me before
Matt: Oh, that reminds me, you can also do book to book transfers
Matt: indeed
Scott: and do you charge?
Scott: you obviously don't want my business
Matt: well, you'd need have $500.00 at least for that
Scott: well
Matt: and no, we do not charge fees for that
Scott: then I want to use Moneybookers
Scott: you charged me $15 before
Matt: stop assuming things please Scott
Scott: assuming?
Matt: and simply take my words as what they are
Scott: GIVE ME A REASON
Matt: until Tony says otherwise, we will not be processing another MB
Scott: WHY YOU ARE NOT ALLOWING A MONEYBOOKERS TRANSFER
Scott: WHEN YOU ALLOWED IT BEFORE
Matt: because it shouldn't have happened in the first place
Matt: and I am stoppingit
Scott: welll it did
Matt: so
Scott: and I tell you what
Scott: transfer ALL my funds
Matt: contact us in a few hours if you'd like
Scott: no
Scott: I want action now3
Matt: or, we'll email you with the decision
Scott: I have bets to place
Scott: nope
Matt: you can play if you want
Scott: then put me thru to a supervisor
Matt: the money IS in your account
Scott: I don't want to
Matt: no payours would be allowed thou
Scott: I want the $290
Scott: well
Matt: sir, again, you're speaking to me
Matt: stop acting as if you didn't know what you've been told
Scott: your suprvisor
Matt: and please, don't waste my time either
Matt: I have other chores to tend to
Matt: contact us later if you want
Scott: giveme my money
Scott: send it to Moneybookers - all of the funds
Matt: a cheque we can process
Scott: and I'll close my account
Matt: no
Scott: NO CHECK
Matt: anything else?
Scott: I dont want a check
Scott: supervisor
Matt: Scott, you don't get to choose this
Scott: Tony
Matt: that's what you forget
Scott: well I did before
Matt: right, for god knows what reasons then
Scott: and your service is deplorable
Scott: TWICE
Scott: TWICE
Scott: not once
Scott: TWICE
Matt: i don't care about that scott
Matt: i am not allowing it
Matt: so again
Scott: is there something that says
Scott: I must deposit with Moneybookers?
Matt: contact us back in you wish check on Tony's view
Scott: I didn't see it
Scott: I would like to speak to him NOW
Matt: not feasible
Scott: well - then transfer my funds
Matt: now if anything else, I have other things to do
Matt: ?
Scott: you're makign a mistake
Matt: no
Scott: really
Scott: your reason is this
Scott: I want money in my Moneybookers
Matt: Scott, I am not intimidated by your approach, you don't seem to understand that
Matt: so, wait for our reply
Scott: I don't care
Matt: if you still wish it moneybookers that is
Scott: not trying to intimidate you
Scott: I do
Matt: really
Matt: anyhoo
Matt: not my current cares
Matt: again
Scott: I want to use Moneybookers and I am taking all the money out
Matt: contact us in a while
Scott: your attitude is poor
Scott: how long
Matt: well, if Tony permits then yes
Matt: otherwise, you'll have to request another type
Scott: and if I win my wagers that money is coming out too
Scott: I don't need this when I can use books like Pinnacle or Matchbook or The Greek
Scott: I don't need you - you need me
Scott: and your service sucks
Scott: unfortunate
Scott: because I like 5Dimes other than this
Matt: your viewes are erred Scott, but again, you're entitled to your opinion as is anyone
Scott: erred?
Scott: if you let someone withdraw
Scott: via Moneybookers
Scott: TWICE NO LESS
Scott: then there is no reason why you should then tell them, "sorry, no can do."
Matt: Scott, I don't require you lecturing me on how we do things...
Scott: I'm surprised
Scott: very surprised at this service
Matt: so, if you don't mind, i have other things to do
Scott: I'll check back in two hours
Scott: thank you
Matt: thank you
Matt: i'll see you then
Anyway...I go to withdraw $290 today to my Moneybookers account. I used Moneybookers the two times before and received my funds promptly. I go in to check and make sure my payout had been made - guess what, rejected.
So this is what happens:
(Long story short - even tho I made two other transfers to my Moneybookers account, Matt has told me I am unable to do so.) Pretty shitty attitude and I plan on transferring all my funds to Pinnacle because I don't need this sort of grief for what is a relatively small amount.)
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Stephanie'
Stephanie: Hello. How may I assist you today?
Scott: Hello
Scott: I just checked a payout
Scott: and found I "Must withdraw via Moneygram or Fed-X
Scott: WHY
Stephanie: Let me check your account, just a moment
Scott: I transferred money into the account via Western Union
Scott: and have Moneybookers
Scott: and have received two transfers via Moneybookers already
Scott: I have had no funds in my Moneybookers which is why I used **
Scott: I don't want a Fed-X or a Moneygram
Scott: I want to use Moneybookers
Scott: If I wanted a Moneygram or Fed-X I would hav asked for it
Scott: since you've done it twice befor ethere should be no reason why not to do it again
Stephanie: I am going to transfer you over to my supervisor
Chat InformationPlease wait while I transfer the chat to 'Matt'.
Chat InformationYou are now chatting with 'Matt'
Scott: ok
Matt: Hello Scott
Scott: hello
Matt: ok
Matt: we found a payment request of yours, Moneybookers I believe..
Matt: i also found that, in the past, we've already sent MB payouts to you...
Scott: I've had two others processed this month
Scott: yes
Matt: but, what we don't find, is a reason for us to have done so n the first place...
Scott: it's my money, right?
Scott: I had no funds in Moneybookers before
Scott: so I used Western Union
Matt: indeed, you have not funded to us with MB, and that is requirement to us
Scott: I have Moneybookers and this is one of the withdrawl methods you obviously accept
Scott: and have let me use twice before
Scott: well then you shouldn't ahve done it before
Matt: yes, why have why?
Matt: i need an explanation
Scott: what do you need explained?
Matt: again, you are required to deposit with it if you expect us to pay to one MB account
Scott: YOU - 5 Dimes didn't have a problem with me using Moneybookers to withdraw before
Matt: otherwise, we don't do it, unless a good reason is pointed out
Scott: so you shouldn't have one now
Matt: well
Matt: i need one
Scott: I didn't give one before
Matt: otherwise I am not processing it
Scott: I don't want Moneygram
Scott: or Fed-X
Scott: I want Moneybookers because I need funds in the account
Matt: well Scott
Scott: you didnt' have a problem with this before
Scott: but you're having it now
Matt: it's all very nice what you want, but I need an explanation, otherwise I cannot let another MB payout happen
Scott: is a major pain
Scott: WHAT EXPLANATION
Matt: seems you don't have one, except, you want it that way sir
Matt: and unfortunately, that doesn't serve our rules right
Scott: What do you want explained?
Matt: if you wish us send any money MB way, you need deposit MB
Scott: Why didn't 5Dimes need an explanation before?
Matt: otherwise, cheque is what we can send
Matt: that I'd like to know
Scott: well then you shouldn't have set a precedent for sending one without
Matt: we never do this
Scott: I don't want a check
Scott: you did twice this month
Scott: If I ahve to
Scott: you did it twice and there was absolutely ZERO problem
Scott: the transfers went thru
Matt: well Scott
Matt: I am telling you
Matt: it matters now
Scott: you say you never do this Matt but you have already
Scott: well - that's not going to cut it
Matt: and you are failing in giving a good reason, so, even if you had MB processed out before
Matt: there is no reason why we should again
Scott: You know WHAT REASON DO YOU WANT?
Scott: It's my moeny
Scott: money
Scott: I shouldn't ahve to sweat the payouy
Matt: I will consult this with our general manager Tony, although, i doubt he'll agree
Matt: well Scott
Scott: well
Matt: we have rules
Scott: you should speak with Tony
Matt: and you will comply with them too
Scott: thenh follow them
Scott: then follow them
Matt: I am sorry you're not liking it
Scott: no
Scott: I'm not
Scott: and rules should be followed all the time - not just whenever you want
Matt: exactly
Scott: well
Scott: you had no problem before
Scott: but since I'm winning
Matt: again Scott
Scott: it seems you do
Matt: I am not allowing it
Scott: I would like to speak with Tony thne
Scott: then
Matt: so, unless Tony says otherwise, you'll need request a different type
Matt: you won't, I will
Scott: You're an A-rated book and you're doing this to me?
Matt: you can contact us later if you want
Scott: No
Scott: I want action NOW
Matt: that's exactly why Scott
Scott: and I want to use Moneybookers
Scott: I'm allowed
Scott: I ave done it before
Scott: and you have no reason
Scott: why not to allow me
Scott: If need be
Matt: because we are A plus, not ANy book that allows payouts to happen just because, even if violating our rules
Scott: I will speak to the Sports Book Review about your arbitrary enforcement of your rules
Scott: but I want my money
Matt: I've given you enough reason, again, the fact you don't like my decision comes simply from me now allowing what you had done before, even thou it by passed our rules
Scott: or to speak to your supervisor
Matt: so, I am sorry, but you will need wait
Scott: I didn't ahve to give a reason before
Scott: so why now?
Scott: My reason is this
Matt: Scott
Scott: I want to have money in my Moneybookers
Scott: so if I want to use other books I can!
Matt: i am not going over this again and again simply because you wish to show hardheadedness towards my decision
Scott: hardheadeness?
Scott: you allowed me before
Matt: Oh, that reminds me, you can also do book to book transfers
Matt: indeed
Scott: and do you charge?
Scott: you obviously don't want my business
Matt: well, you'd need have $500.00 at least for that
Scott: well
Matt: and no, we do not charge fees for that
Scott: then I want to use Moneybookers
Scott: you charged me $15 before
Matt: stop assuming things please Scott
Scott: assuming?
Matt: and simply take my words as what they are
Scott: GIVE ME A REASON
Matt: until Tony says otherwise, we will not be processing another MB
Scott: WHY YOU ARE NOT ALLOWING A MONEYBOOKERS TRANSFER
Scott: WHEN YOU ALLOWED IT BEFORE
Matt: because it shouldn't have happened in the first place
Matt: and I am stoppingit
Scott: welll it did
Matt: so
Scott: and I tell you what
Scott: transfer ALL my funds
Matt: contact us in a few hours if you'd like
Scott: no
Scott: I want action now3
Matt: or, we'll email you with the decision
Scott: I have bets to place
Scott: nope
Matt: you can play if you want
Scott: then put me thru to a supervisor
Matt: the money IS in your account
Scott: I don't want to
Matt: no payours would be allowed thou
Scott: I want the $290
Scott: well
Matt: sir, again, you're speaking to me
Matt: stop acting as if you didn't know what you've been told
Scott: your suprvisor
Matt: and please, don't waste my time either
Matt: I have other chores to tend to
Matt: contact us later if you want
Scott: giveme my money
Scott: send it to Moneybookers - all of the funds
Matt: a cheque we can process
Scott: and I'll close my account
Matt: no
Scott: NO CHECK
Matt: anything else?
Scott: I dont want a check
Scott: supervisor
Matt: Scott, you don't get to choose this
Scott: Tony
Matt: that's what you forget
Scott: well I did before
Matt: right, for god knows what reasons then
Scott: and your service is deplorable
Scott: TWICE
Scott: TWICE
Scott: not once
Scott: TWICE
Matt: i don't care about that scott
Matt: i am not allowing it
Matt: so again
Scott: is there something that says
Scott: I must deposit with Moneybookers?
Matt: contact us back in you wish check on Tony's view
Scott: I didn't see it
Scott: I would like to speak to him NOW
Matt: not feasible
Scott: well - then transfer my funds
Matt: now if anything else, I have other things to do
Matt: ?
Scott: you're makign a mistake
Matt: no
Scott: really
Scott: your reason is this
Scott: I want money in my Moneybookers
Matt: Scott, I am not intimidated by your approach, you don't seem to understand that
Matt: so, wait for our reply
Scott: I don't care
Matt: if you still wish it moneybookers that is
Scott: not trying to intimidate you
Scott: I do
Matt: really
Matt: anyhoo
Matt: not my current cares
Matt: again
Scott: I want to use Moneybookers and I am taking all the money out
Matt: contact us in a while
Scott: your attitude is poor
Scott: how long
Matt: well, if Tony permits then yes
Matt: otherwise, you'll have to request another type
Scott: and if I win my wagers that money is coming out too
Scott: I don't need this when I can use books like Pinnacle or Matchbook or The Greek
Scott: I don't need you - you need me
Scott: and your service sucks
Scott: unfortunate
Scott: because I like 5Dimes other than this
Matt: your viewes are erred Scott, but again, you're entitled to your opinion as is anyone
Scott: erred?
Scott: if you let someone withdraw
Scott: via Moneybookers
Scott: TWICE NO LESS
Scott: then there is no reason why you should then tell them, "sorry, no can do."
Matt: Scott, I don't require you lecturing me on how we do things...
Scott: I'm surprised
Scott: very surprised at this service
Matt: so, if you don't mind, i have other things to do
Scott: I'll check back in two hours
Scott: thank you
Matt: thank you
Matt: i'll see you then