The 2008 Customer Service Hall of Shame

[AgainstAllOdds]

For the survey, conducted online in March, Zogby asked more than 7,000 people across the country to rate their customer experiences with 140 leading companies in 14 industries, including airlines, hotels, insurance companies and big-box stores such as Wal-Mart. Respondents could answer "excellent," "good," "fair," "poor," "not familiar" or "not sure."

The companies in the Hall of Shame were ranked by the percentage of people familiar with a company who answered "poor."

http://articles.moneycentral.msn.com/SmartSpending/ConsumerActionGuide/TheCustomerServiceHallOfShame.aspx

[Sportsgirl]

1

[wtt0315]

someone should of put bookmaker.com and fulltiltpoker support on there

[Bill Dozer]

There is a trend of poor customer service from companies that have monopolies on their markets. A lot of those cable and phone company users don't have any other options and would use them in some way regardless of how fed up they get.

AT&T has gotten worse IMO as they eat up their neighbors. AOL doesn't really fit in but maybe I'm missing something there? Seems they would have a lot to lose from poor CS.

[GamblingMike]

Western Union comes to mind also.

[Richkas]

A couple cable companies on the list - I think mine should have made it, too. Charter Communications stinks!!

The absolute worst ever.

[jjgold]

Verizon
5 Dimes

[SlickFazzer]

There is a trend of poor customer service from companies that have monopolies on their markets. A lot of those cable and phone company users don't have any other options and would use them in some way regardless of how fed up they get.

AT&T has gotten worse IMO as they eat up their neighbors. AOL doesn't really fit in but maybe I'm missing something there? Seems they would have a lot to lose from poor CS.

Remember like a year or so ago - someone called AOL CS, and recorded the audio, the customer service was so bad the rep ended up getting fired from it I believe, AOL put out a letter of apology with the whole song and dance.

I can't remember it exactly, but they sucked beyond comprehension.

Cable's the worst...

[Bet Shooter]

A couple cable companies on the list - I think mine should have made it, too. Charter Communications stinks!!

Ditto...they are the worst EVER!!!!

[Shark79]

They should bring them all to CR.

[SBR Lou]

Bookmaker wins going away.