5Dimes pissing me off! Help!

[Hwood]

have any of you heard of this before because ive never had problems withdrawing money from any book when i didnt get a bonus....

Please wait for a site operator to respond.
You are now chatting with 'Selma'
Selma: Hello. How may I assist you today?
Dameun: i requested to transfer my money to my matchbook account 2 days ago and wanted to check the status on it
Selma: sure
Selma: Can you please confirm your account number and password?
Dameun: 5d*******
Selma: I don't see any money been taking out of your account
Selma: in the last 30 days
Dameun: i just requested my money to be transferred to my matchbook account
Selma: How much do you want to transfer?
Dameun: all of it
Selma: all of it
Selma: may I have your Match BOOK acc number?
Dameun: hwoodd
Selma: Just a moment please
Selma: Sir in order to withdraw you have to make a one time roll over of your deposit
Selma: you made a deposit for
Selma: $1378 on the 1/7/2011
Selma: and since them you have played
Selma: 362.
Dameun: why would i have to do that??? i didnt get any bonus and that money was transferred from my betonline account to 5dimes
Selma: so, I guess that is why you were un able to transfer to Match Book before
Selma: those are the rules sir
Dameun: what kind of rules is that??
Dameun: i cant take out my own money
Dameun: no other book gives me problems like this

and no answer after 10 min so wtf kind of rule is that????

[TWEETS]

Pretty standard rules, no one wants to be your bitch to run your money thru on the way to another book.

[rm18]

you usually need a one time rollover with most books, they are not banks

[EaglesPhan36]

Customers must complete at least a ONE time roll over of the deposited amount in order to qualify for a pay out to be processed without incurring a penalty fee. If the requirements are not fulfilled, the account will not qualify for free a redemption.

http://www.5dimes.com/PopUpsFromRewa...tionrules.html

Always know the rules before you deposit somewhere.

[sharpcat]

Even after you have completed your rollover transfers to Matchbook require management approval I have gotten this every time I request a transfer to Matchbbok.

Book to Book transfers almost always have a 1 time rollover

[Hwood]

Ive transferred money before and they never said anything, and i dont always roll over

[stevenash]

Normal policy, I hate say this Hwood, you have no dog in this fight.

[sharpcat]

Ive transferred money before and they never said anything, and i dont always roll over

The rollover is with 5Dimes for the money you transferred from BetOnline. Books require a 1 time rollover on these funds to make sure that you are not using them just to launder money or anything of that nature.

[TU]

The Greek makes you roll it over four times so quit your crying.

[thechaoz]

This is pretty standard stuff nowadays. Just get the rollover done and move on.

[VTranX]

seems reasonable to me. most books charge a 1x rollover when ever you do a btb transfer.

[nyed1010]

close this thread.......standard procedure

[Hwood]

The rollover is with 5Dimes for the money you transferred from BetOnline. Books require a 1 time rollover on these funds to make sure that you are not using them just to launder money or anything of that nature.

makes sense..i just never had a problem doing this and i do it all the time so yea

[KC]

5D gets tons of requests to transfer money to MB because it is so much easier to deposit into 5D, they would rather send you a check than send $ to MB

[Hwood]

5D gets tons of requests to transfer money to MB because it is so much easier to deposit into 5D, they would rather send you a check than send $ to MB

thats the problem, matchbook sucks for deposit methods so i move money around from book to book because it has always been easier that way