WSEX says "Bend over and cough"

[Shazer]

Check out the SBR review on WSEX and you will read that they offer a bonus with a 2x rollover.

Well...take it from someone who's been there...
The "rollover" is actually a BEND OVER...and cough.

I use an email documentation service so everything I'm about to say is factual and documented...

1) I was offered a bonus by one of the managers at WSEX.
2) Said manager wrote that it would be a 2x rollover.
3) Two days ago I consulted my spreadsheet and realized that I had rolled over 9x and was headed for 10.
4) Contacted WSEX customer service...(which was no easy task)...after several attempts.
5) Once I sent Ccs to Woody and every other email address that I could conceive of at WSEX...the accounts department finally answered.
6) WSEX accounts dept. CONFIRMED that I had rolled over BEYOND 9x...
7) BUT...(and that's YOUR butt bending over...) they insist that the bonus is ...get this... A 10X ROLLOVER!!!!!!!!

Now, like I said...I've got CERTIFIED documentation that proves I was offered a 2x rollover PLUS that's exactly what the SBR review of WSEX states as well.

Of course, I've asked SBR for help on this and hopefully things will work out.

In the meantime...

Before you consider a wager at WSEX...if you see some guy starting to put on a pair of rubber gloves ...you'd better think twice!

I gotta tell ya...WSEX has made a loyal GREEK customer out of me.

The Greek only has that as a name.

WSEX actually DOES it to ya!

[SBR Lou]

Every book will be screwy from time to time with regard to bonuses and their ever changing policies and mostly inadequate customer support. That's why I prefer not to even deal with bonuses, less hassle. I like to just get in, and get out what I want when I want.

[WSEX]

There was miscommunication between the manager who gave you the 2x rollover and the accounting department. You were given a special 2x rollover, it is being honored.

WSEX

[Sean]

Shazer,

Rest assured that, if you have emailed assistance@sportsbookreview.com, this issue will be resolved quickly and fairly. That's typically one of the things that separates top tier books from the rest ... their willingness to correct mistakes and resolve disputes in a fair and timely manner.

Keep us posted.

[Dark Horse]

WSEX is as standup as they come. They and Matchbook (and Canbet) are the only folks in this entire industry I would do business with in the 'real' world (outside of betting). They are the honorable ones in a world full of used car salesmen and crooks. How this book doesn't beat Bookmaker and Legendz to the SBR top 5 is a mystery to me. I had never heard of a 5% bonus with 2x rollover (unusual!), and this is most likely just an honest mistake of mixing up different bonus offers.

[LT Profits]

It took WSEX all of 11 minutes to come in here and honor the original rollover agreement. You were saying Shazer?



I'm just busting your chops, but WSEX is really as solid as they come and you'll have no worries with them.

[SBR Lou]

Just need smarter support clerks is all, most of those people are idiots reading out of a FAQ book, no ability to read between the lines. (pun)

[Shazer]

It took WSEX all of 11 minutes to come in here and honor the original rollover agreement. You were saying Shazer?



I'm just busting your chops, but WSEX is really as solid as they come and you'll have no worries with them.

LT...you got a new picture....
(I read this forum about once a month...so I noticed the difference).

I really think crazyl has it about right...regarding cs.

And here's the thing, LT...IMHO you need to give credit to the right people.

I struggled for three days with no response from WSEX...then when I contacted SBR...

BINGO!

That's why I LOVE SBR.
We sorta have our own low-key sports bettor's UNION.

When I couldn't get satisfaction at WSEX...I knew exactly who to turn to. And SBR always gets the job done.

AND like you said...in no time flat.

Yeah...no sooner did I post than I got an email from WSEX accounting dept.

So let's give credit where it's due...

SBR rules !

Take a bow, player.

[jjgold]

wsex = top 5 books ever

[purecarnagge]

There was miscommunication between the manager who gave you the 2x rollover and the accounting department. You were given a special 2x rollover, it is being honored.

WSEX

Its only a miscommunication when they bitch about it where you advertise...

[LVHerbie]

Its only a miscommunication when they bitch about it where you advertise...

Probably pretty close to the truth actually... You money is safe at the WSEX though that is what is ultimately important...

[INVEGA MAN]

Anytime I see problems with a book, I take notice

[UncleChris]

Why do you not negotiate your matters in wsex live chat or on the pone instead of yelling here? WSEX is A top book. Bonus whore!

[vanzack]

WSEX / Matchbook - as good as there is.

[WileOut]

Its only a miscommunication when they bitch about it where you advertise...

Who's to say that it wasn't simply a miscommunication? Certainly not you, unless you work for WSEX and were actually there inside the building listening to what was going on.

Give WSEX the benefit of the doubt man, they have been so good for so long. Props to WSEX, please keep up the good work yall.

Been with them since 2001 and never have I had one thing to complain about.

[Shazer]

Earth to UncleChris...lay off the sauce

Why do you not negotiate your matters in wsex live chat or on the pone instead of yelling here? WSEX is A top book. Bonus whore!

Uncle Chris...



"Pone" is what they make your corn liquor out of.
Here is America, we talk on the PHONE.

And last I heard...the only one "yelling" (in between burps)... is YOU!

I guess in your neighborhood...sadly...everyone looks like a whore.

And if you actually KNEW what you were talking about...you'd know that WSEX APPROACHED ME with the bonus. You would also know that I've been a sportsbettor for years...when Sportingbet.com seemed like an upscale place...and in all that time I've NEVER applied for a bonus.

In other words, you're drunk and clueless...
So go find a thread where you might actually know a little something about the subject.

As for WSEX being a top book....
They're ok...
But I'm not a fan of their customer service...compared to The Greek.

Thank you for the senseless name-calling and insisting on trying to tell me how to live my life. The world is so much brighter now.

[BigBollocks]

I too believe that TheGreek/BetJamaica is slightly better all around, but would put WSEX/Matchbook a solid 1B. Plus, you just can't beat Matchbook come baseball season...

[Scorpion]

It seems WSEX does not bank wires anymore(WITHDRAWALS), I don't see it on their site

http://www.wsex.com/members/cgi/cashier#wit

[Shazer]

IF only...

I too believe that TheGreek/BetJamaica is slightly better all around, but would put WSEX/Matchbook a solid 1B.

Well here's the fascinating thing...
IMHO, WSEX has better numbers.

Sometimes The Greek's numbers are so sharp, I'll get up from my computer to go to the kitchen and notice that my fingers are bleeding.

I'd much rather be a WSEX customer. In fact, the truth is...I've been watching WSEX for YEARS. Way back when they had that small, claustrophobic website...remember that?
YEARS ago.

And they were one of...if not the first...internet sports sites weren't they? So I have tremendous respect for WSEX.

After a lifetime of thinking about it...I finally gave them a go.

Plus: Great numbers, Clean website
Minus: Their current tech setup causes me not to receive their emails. (They are the only ones who have this problem) WSEX was made aware of it, MONTHS ago and has made no improvements. So, apparently "good enough" is more important to WSEX than being the best.

Hey...making money is great (wish I could do it).
But you mean, you've got all this profit and you haven't maxed out your website?

Truthfully, I have a pet peeve against all too comfortable executives who don't know any programming languages and therefore are unable to tell when the tech staff is totally BSing them.

Humans are notoriously inefficient. Websites could be SO much better. Then again...why aren't we all driving electric cars by now?

I've tried to get through, but it like punching the air so until WSEX reforms their setup...I gotta stick with the company that at least answers my email.

[Doc JS]

The "rollover" is actually a BEND OVER...and cough.

Shazer,

I'm glad your problem has been taken care of quickly.

Now, just to let you know...you're mixing your metaphors.

The bend over part is when you get the rectal exam/prostate check.

The cough is part of the hernia check.

We don't usually do the bend over and cough at the same time!

Doc

[purecarnagge]

Who's to say that it wasn't simply a miscommunication? Certainly not you, unless you work for WSEX and were actually there inside the building listening to what was going on.

Give WSEX the benefit of the doubt man, they have been so good for so long. Props to WSEX, please keep up the good work yall.

Been with them since 2001 and never have I had one thing to complain about.

Did I ever single out the book? I made a comment about all the miscommunications that ALL sports books seem to have.

I'm very tired with this lets give every book the benefit of the doubt when out of all the sports books listed on sbr only 20-30 TOPs are a safe out?

They have earned there rating, that doesn't mean they deserve it. They have to continue to earn it, they have to continue to strive to keep that standard or exceed it. Frankly most books don't really strive to better themselves, there processes or the industry. Its easier to come up with a flashy slogan or make emptry promises than to deliver on them.

[Bill Dozer]

WSEX makes few errors but when they do they often fix before we call. They always take full responsibilty. No grey areas with this book.

We should thank Shazar for his feedback. All books need to be tested on CS email, whether it's their spam folder or a slow clerk.

[2Pac]

In the meantime...

Before you consider a wager at WSEX...if you see some guy starting to put on a pair of rubber gloves ...you'd better think twice!

I gotta tell ya...WSEX has made a loyal GREEK customer out of me.

The Greek only has that as a name.

WSEX actually DOES it to ya!

Bending over and coughing is to check for testicular cancer, not prostate cancer, polyps, and anal fissures.

[purecarnagge]

WSEX makes few errors but when they do they often fix before we call. They always take full responsibilty. No grey areas with this book.

We should thank Shazar for his feedback. All books need to be tested on CS email, whether it's their spam folder or a slow clerk.

I don't doubt this book at all, but its the fact that there are hundreds of books listed on this site and 5% are safe outs at best... Yet people always say trust the book...

[Shazer]

Bending over and coughing is to check for testicular cancer, not prostate cancer, polyps, and anal fissures.

Well...to be quite honest with ya.
I never had the exam myself.
Rather, I think I'm referencing House MD or perhaps The Housewives of Orange County.

But (no pun intended)...

You older guys seem to know what you're talking about so I'll just have to take your word for it.