Betphoenix get your facts straight.
Here's the problem. Ordered the $25 freeplay promo for 3 sbr points. Was curious as to when i'd recieve it so I contacted the Betphoenix chat. Here is how it went.
Please wait for a site operator to respond.
You are now chatting with 'Cynthia'
Cynthia: Hello. How may I assist you?
michael: hi I ordered a $25 freeplay thru the sbr forum. The order says complete and I am wondering when it will be available?
Cynthia: let me check one moment please
michael: ok
Cynthia: This is Frankie. How may I help you?
michael: Hi I am checking the status of my freeplay ordered at sbr
Cynthia: ok the instructions we received from SBR was that only customers who signed up on the 31st or later were to receive this free play
Cynthia: you created the account on the 30th
Cynthia: so you will need to speak to them to see if they are willing to make an exception for you
Cynthia: just have them contact us with their decision and we will credit the free play for you
michael: what? are you kidding? I ordered thru the link they provided. How could this be?
michael: I signed up thru the link they provided with the order. I think you made a mistake. They even said the order is complete.
Cynthia: I understand, we receive an email with the accounts that are to receive free plays from their store, your account was included but it has a flag that the free play is only to be credited if the sign up date is October 31st or later
Cynthia: I'm sure if you contact them they will clear this up for you
michael: OK
Cynthia: just have them send us another email
michael: OK will do.
Cynthia: thanks
Checked the sbr promo link and contacted them again. Here's how it went.
Please wait for a site operator to respond.
You are now chatting with 'Wendy'
Wendy: Hello. How may I assist you?
michael: yeah just talked to Cynthia about a freeplay ordered thru sbr. seems your C.S is saying it only is for accounts created as of Oct. 31st but that is not the case.
michael: Offer is valid for new accounts only (accounts created after 10/30/2010. Must create a BetPhoenix account through Promo Link.
Wendy: Hello. How may I assist you?
michael: I have done everything correctly but they are saying I need to contact sbr please explain?
Wendy: yes sir in this case you have to contact them
michael: why?
Wendy: because that is up to them
michael: what is up to them?
michael: I apoligise but I fail to understand.
Wendy: ok the instructions we received from SBR was that only customers who signed up on the 31st or later were to receive this free play
michael: Offer is valid for new accounts only (accounts created after 10/30/2010. Must create a BetPhoenix account through Promo Link. Copied and pasted from sbr. So obviously you are mistaken. It's ok it happens. just please take care of it.
michael: 10/30 not 10/31
Wendy: sir we received the rules from SBR so is better if you talk to them
michael: Ok very dissapointed in this book thus far. I will contact them.
Wendy: ok
I am in no hurry although I ordered a freeplay thru sbr in the past and it took 12 days. I was just wondering when I would recieve it. Instead I get the run around and I felt as though they tried to find a reason not to give it to me. Saying mine is flagged. Is this even worth it. Is this how the customer service works there. I know they have had many issues I've noticed the threads in the past, but I heard they cleaned up there act. Should I feel comfortable putting money in this book?
Please wait for a site operator to respond.
You are now chatting with 'Cynthia'
Cynthia: Hello. How may I assist you?
michael: hi I ordered a $25 freeplay thru the sbr forum. The order says complete and I am wondering when it will be available?
Cynthia: let me check one moment please
michael: ok
Cynthia: This is Frankie. How may I help you?
michael: Hi I am checking the status of my freeplay ordered at sbr
Cynthia: ok the instructions we received from SBR was that only customers who signed up on the 31st or later were to receive this free play
Cynthia: you created the account on the 30th
Cynthia: so you will need to speak to them to see if they are willing to make an exception for you
Cynthia: just have them contact us with their decision and we will credit the free play for you
michael: what? are you kidding? I ordered thru the link they provided. How could this be?
michael: I signed up thru the link they provided with the order. I think you made a mistake. They even said the order is complete.
Cynthia: I understand, we receive an email with the accounts that are to receive free plays from their store, your account was included but it has a flag that the free play is only to be credited if the sign up date is October 31st or later
Cynthia: I'm sure if you contact them they will clear this up for you
michael: OK
Cynthia: just have them send us another email
michael: OK will do.
Cynthia: thanks
Checked the sbr promo link and contacted them again. Here's how it went.
Please wait for a site operator to respond.
You are now chatting with 'Wendy'
Wendy: Hello. How may I assist you?
michael: yeah just talked to Cynthia about a freeplay ordered thru sbr. seems your C.S is saying it only is for accounts created as of Oct. 31st but that is not the case.
michael: Offer is valid for new accounts only (accounts created after 10/30/2010. Must create a BetPhoenix account through Promo Link.
Wendy: Hello. How may I assist you?
michael: I have done everything correctly but they are saying I need to contact sbr please explain?
Wendy: yes sir in this case you have to contact them
michael: why?
Wendy: because that is up to them
michael: what is up to them?
michael: I apoligise but I fail to understand.
Wendy: ok the instructions we received from SBR was that only customers who signed up on the 31st or later were to receive this free play
michael: Offer is valid for new accounts only (accounts created after 10/30/2010. Must create a BetPhoenix account through Promo Link. Copied and pasted from sbr. So obviously you are mistaken. It's ok it happens. just please take care of it.
michael: 10/30 not 10/31
Wendy: sir we received the rules from SBR so is better if you talk to them
michael: Ok very dissapointed in this book thus far. I will contact them.
Wendy: ok
I am in no hurry although I ordered a freeplay thru sbr in the past and it took 12 days. I was just wondering when I would recieve it. Instead I get the run around and I felt as though they tried to find a reason not to give it to me. Saying mine is flagged. Is this even worth it. Is this how the customer service works there. I know they have had many issues I've noticed the threads in the past, but I heard they cleaned up there act. Should I feel comfortable putting money in this book?
Is Betphoenix that uninformed?
