BODOG LIVE paid me wrong

[Lockitup1x]

Bodog live betting paid me wrong, here is the transcript...


7:40:58 PM System
Connected to chat.bodog.com
7:40:58 PM System
Session ID: 86973
7:44:54 PM System
Rax G. has joined this session!
7:44:54 PM System
Connected with Rax G.
7:44:54 PM System
Welcome to Bodog Customer Service, my name is Rax G. How may I assist you today?
7:45:20 PM Chris
I had a live bet graded wrong
7:45:34 PM Rax G.
Okay, let me check on that for you.
7:45:44 PM Rax G.
May I have your account number or e-mail address please?
7:46:01 PM Chris
acct # is : xxxx
7:46:34 PM Rax G.
Can you please verify your mother’s maiden name and the city you were born in?
7:46:52 PM Chris
xxxxxx
7:48:24 PM Rax G.
Thank you.
7:48:29 PM Rax G.
May I ask for the reference number of that bet?
7:48:35 PM Chris
xxxx
7:49:54 PM Rax G.
Alright, let me check it for you. This might take a while.
7:52:38 PM Rax G.
Thank you for patiently waiting.
7:52:48 PM Rax G.
What exactly would your concern be with this particular bet, please?
7:53:29 PM Chris
the pass play was incomplete
7:53:53 PM Rax G.
Any pass completion that is considered an official pass completion as far as NFL statistics are concerned, and that is not fumbled and recovered by the defensive team, will be settled "Pass Completion".
7:54:21 PM Rax G.
Safeties that occur due to a rush or sack in offensive team's end zone will be settled "Rush". Safeties that occur due to a Pass Completion in the end zone will be settled as a "Pass Completion". Safeties that occur due to Intentional Grounding in the end zone will be settled as "Pass Incomplete".
7:54:28 PM Chris
what was this bet settled as?
7:55:03 PM Rax G.
This bet was graded as pass completion.
7:55:23 PM Chris
who caught it?
7:55:30 PM Chris
who was it completed to?
7:55:43 PM Rax G.
Let me double check on that one. One moment please.
7:57:43 PM Rax G.
Sorry to keep you waiting.
7:58:08 PM Rax G.
I have double checked and as per the official play-by-play at nfl.com, it was a pass incomplete.
7:58:38 PM Rax G.
It has now been re-settled.
7:58:58 PM Rax G.
Is there anything else I can do to assist you today?
7:59:18 PM Chris
Yes
7:59:54 PM Rax G.
What is it please?
8:00:10 PM Chris
What is my current balance?
8:00:49 PM Rax G.
It showing here that your eCash balance is $xxx
8:02:09 PM Rax G.
Anything else at the moment?
8:02:14 PM Chris
yes
8:02:29 PM Rax G.
Sure.
8:03:39 PM Chris
Can I trust your live scoring in the future? Can I recommend you to other live bettors or not?
8:04:29 PM Rax G.
Yes, of course. When we go live, imperfections sometimes happen.

[Shonner]

They fixed it, no big deal.

Bodog isn't trying to screw you.

[brxbmbers42]

i dont get it. it was fixed. mistakes happen.

[milwaukee mike]

sites get bets misgraded all the time
no biggie, they corrected it quickly and professionally from the sound of things

[milwaukee mike]

wow while i was typing 2 others chimed in with the exact same thoughts that i had

[Lockitup1x]

Prior to this they settled a bet as "no action" that was mislabled on their end. It was supposed to say "Chicago Bears" and said "Green Bay Packers". Of course the bet was a winner but since it was mislabled it was graded a loser. Now I'm not only out the time to argue these bets, but also the winnings because they mislabled a bet. Now suddenly I can't trust live betting...

[Lockitup1x]

well?

[TWEETS]

Happens once in a while if you use the live betting a lot, usually get it fixed no problem.