Slots of Vegas - Neteller

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Recieved a free chip and requested a withdrawal to test their system. Got this answer regarding how fast they are processed:

Dear Slots of Vegas Member,

This is XXX with Slots of Vegas. Thank you very much for your inquiry today. I hope this helps…

The process takes 7-10 business days plus one extra week to get the money.

Have a great day today and good luck to you.

Best wishes,

XXX
Slots of Vegas Withdrawals Department

No wonder you never deposit at casinos, plus their probably rigged

[JBC77]

[diamond]

And I wonder what that "plus one extra week" is? As livechat told 7-10 days, and website no where says "plus one extra week".