Talk about your SBR live help chat experiences and get points

[Trucker George]

In recognition of the SBR live help chat I received yesterday, I would like to give away some points in appreciation.

There was a mix-up in the SBR store last night and the guy on the help chat was helpful. It turns out the mix-up was due to my own brain-damage. Not a big deal, but the the help chat got it sorted out and I think maybe they don't get enough credit for a job well done. (I also remember another dispute I had that was resolved quickly from last year).

So, if you can post a few sentences describing your own experiences (positive or negative) with the live help chat guys I'll give your 20 points per poster (limited to the first 8 reports). Extremely simple responses will not qualify.

[excel]

One time I ordered a pizza and didn't read the times. I guess I ordered it past the posted time. I waited a couple hours and no pizza. I used live help and they canceled my order fast, I was betting the points in the casino minutes later.

[Shortstop]

Every live chat experience that I've had with Richard Moss has been a positive one.

I remember one time back in April I had a question about how pitching changes were dealt with in the SBR Sportsbook.

I got on live chat and Richard was very prompt with jumping online (a matter of seconds) to assist me.

I explained to him that my baseball wager had experienced a pitching change and asked what will happen to my wager.

He said that usually all points would be refunded after the game but he went above and beyond his duties and refunded my points so that they would not be tied up for the next three hours.

I've also had very positive live chat sessions with Sam9ball, Lou and Rod.

Great work, gentlemen!

[flyingillini]

I have reported many bad lines to the live help/chat. Moss can verify this. I have probably done this about 10 times to let them know the line was off. They appreciated it and fixed it. I don't want to see anyone take advantage of a good thing we have going on here. I also have talked with live chat to report bugs in the system and they fixed them at once. I received a phone call from Richard Moss to even help me with a problem I was having with SBR not loading for me. Very good service!

[THE PROFIT]

george, Im ready to kick your ass in some contests this football season! How ya been?

[Trucker George]

One time I ordered a pizza and didn't read the times. I guess I ordered it past the posted time. I waited a couple hours and no pizza. I used live help and they canceled my order fast, I was betting the points in the casino minutes later.

My experience was similar.

[LVBOUND]

I had a Tennis parlay a week ago and did not know who to ask for help when it was recored for no action. I put a post on Players talk and I was directed to use live chat. At the time I had no idea there was even live chat. So I enter my name in live chat and less than 45 seconds I believe his name was Rod. I explained my issued and he put me on hold. I had seen that my first leg of my parlay was a no action because the opponent quit, however I seen my second leg had won 6-3- 6-5. So I thought my parlay would turn into a straight bet and I should be paid. After 5 minutes he was able to find out that yest my 2nd leg opponent won, but it was against a different opponent. Due to it being the first round of the tournament when the and leg opponent quit before the match with an injury an alternate was added, so the game was no action.

I was so impress with the Live Chat and SBR customer service in general I didn't care about the play after that!

Great Job SBR!

[Ced's shadow]

Every live chat experience that I've had with Richard Moss has been a positive one.

Great work, gentlemen!

Amen Shorty, same story on my end

[Fishhead]

I have spoken with LOU numerous times on SBR STORE issues and have had all them resolved with satisfaction.

It's amazing how there always seems to be somebody available to HELP with SBR CHAT.

Many, many online sportsbooks could serve their customers better if their LIVE CHAT was operated as well as SBR LIVE CHAT.

Terriffic feature here for all SBR posters.


FH

[THE PROFIT]

very seldom have to use live chat because these guys get it right the first time in the book. But Moss has always been helpful & taken care of any problems I've had

[excel]

I feel kinda bad, I made that story up. Thanks for the points though.

[Fishhead]

I feel kinda bad, I made that story up. Thanks for the points though.

[Mybologne]

I made a purchase for $250 at the store and I never got it, used live chat and lou helped me out and in about 3 hrs my acct was credited the 250. thanks lou you the man

[Trucker George]

george, Im ready to kick your ass in some contests this football season! How ya been?

THE PROFIT, I remember some close basketball contests and my trying to get a point or two ahead of you for first place. I am looking forward to having another go and am sure THE PROFIT will be high up in the contest rankings (you ending in 2nd place, of course ).

[Shortstop]

Thanks Trucker! Very kind gesture on your part!

[JuicedUp]

How about a SBR live chat haiku Trucker George:

Live chat is perfect,
Everyone is quite helpful,
Pizza is Tasty.

[LVBOUND]

Thanks Trucker!

[Trucker George]

I feel kinda bad, I made that story up. Thanks for the points though.

Don't feel bad. I just accepted a haiku as a response.

[JuicedUp]

Thanks Trucker!

[Trucker George]

That's 8 responses. Thanks for playing.

[JuicedUp]

Don't feel bad. I just accepted a haiku as a response.

[Mybologne]

thanks trucker

[THEGREAT30]

Well I dont have to make stuff up. I deal with them on the daily basis. Lou has fixed many problems for me because the software grades games wrong on the regular. Lou or Rod usually listen and fix it Asap. There are occassions when they all disappear when there is a problem which is frustrating but for the most part it is ran in a superb manner like most of SBR.

[excel]

Truckers the man, trucker for poster of the month.

[flyingillini]

Thanks Truckman!

[THEGREAT30]

Truckers the man, trucker for poster of the month.

Thanks excel

[THE PROFIT]

thanks trucker!

[JerseyShop101]

There should be a JJGold Live Chat Button, so we can let out our frustrations on him after a bad beat,