Here is my story (goes back to some 2 weeks ago)
After some months of betting with betandwin and right after I deposited some funds in my account, the financial department,suddenly decided to block my account due to security reasons, without saying anything more.
In their emails they refused to say why.
When I contacted them by phone, they still refused to say why and moreover they said they don't know what they will do with my money, if they will keep it or if they will return them back to me.
First time I withdrew my money, I didn't have a problem, but now they just keep it there, despite my phone calls.
One friend of mine told me that some friends of his that work there, told him that betandwin doesn't "like" bettors that play single games, they prefer bettors that play parlays, so they are more "profitable" for the company (due to many more chances of tem loosing the bet). He had the same problem with me, and usually the company puts the limit of betting to 5 euros...
I checked with my bank and they said that they had other customers comlaining with the same problem.
As I was informed yesterday by them that they closed my account because I made a deposit and then I requested not to come through that deposit (within my bank), something that was never done. My credit card is fully operational and my bank informed that they took the money normally.
I sent them some papers supplied from my bank that show that the deposit was done properly and that they took the money and that my credit card is opperational and was never recalled it or deposits made with it.
They replied that they will look into it and can't do it before 11th September, untill then my account is blocked!! (and I will probably loose my money)
I am posting this in every forum I know, just as a warning, this company is the worst I've ever met.
After some months of betting with betandwin and right after I deposited some funds in my account, the financial department,suddenly decided to block my account due to security reasons, without saying anything more.
In their emails they refused to say why.
When I contacted them by phone, they still refused to say why and moreover they said they don't know what they will do with my money, if they will keep it or if they will return them back to me.
First time I withdrew my money, I didn't have a problem, but now they just keep it there, despite my phone calls.
One friend of mine told me that some friends of his that work there, told him that betandwin doesn't "like" bettors that play single games, they prefer bettors that play parlays, so they are more "profitable" for the company (due to many more chances of tem loosing the bet). He had the same problem with me, and usually the company puts the limit of betting to 5 euros...
I checked with my bank and they said that they had other customers comlaining with the same problem.
As I was informed yesterday by them that they closed my account because I made a deposit and then I requested not to come through that deposit (within my bank), something that was never done. My credit card is fully operational and my bank informed that they took the money normally.
I sent them some papers supplied from my bank that show that the deposit was done properly and that they took the money and that my credit card is opperational and was never recalled it or deposits made with it.
They replied that they will look into it and can't do it before 11th September, untill then my account is blocked!! (and I will probably loose my money)
I am posting this in every forum I know, just as a warning, this company is the worst I've ever met.
whatever the outcome will be. Again thanks a lot.
