bet365 poor customer service

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  • edc0218
    SBR Rookie
    • 10-09-05
    • 24

    #1
    bet365 poor customer service
    It has been over 3 months since bet 365 has been holding my account for over $5,ooo dollars. The reason why they are holding it because I played poker at their poker site prima poker which I was really playing at betwtts . The prima poker accused me of chip dumping. After 3 months of long review . The prima poker and betwtts has released my account as of the 3rd of Jan. 2006. The reason why bet 365 has froze my account because prima poker had requested to. Since there was not enough evidence and proof . Bet 365 was really not involved in this dispute it was just that they have the same poker site which is Prima Poker that my account at bet 365 got dragged with the problem. Since betwtts which poker site is handled by Prima Poker released my account I would like my account at bet 365 to be released as well.
    Bet 365 has a very bad customer service. I had been trying to write their supervisor Chris Griffith and Paul Chateley and the have been avoiding my call for over 3 months now . But I mentioned that If my account is not settled as soon as possible that I will file a complaint with the Internet fraud department. So, bet365 finally respond that I should file the arbitration form from Ibas. . I filed an arbitration form at Ibas they responded that they have no connection with bet365. Bet365 kept giving me the run around. How do I deal with bet365? Any Idea?
  • Illusion
    Restricted User
    • 08-09-05
    • 25166

    #2
    Contact Bill Dozer at: assistance@sportsbookreview with your complaint and he should be able to help you.
    Comment
    • bigboydan
      SBR Aristocracy
      • 08-10-05
      • 55420

      #3
      Have you contacted Rich at: Dispuites@PokerRoomReview.com yet ?

      he posted he would be willing to assist you with this problem in another thread.
      Comment
      • JoshW
        SBR MVP
        • 08-10-05
        • 3431

        #4
        I believe marc might have been working on this situation too. If Bet365 continues to be unresponsive after all this time, I think they are in line for a downgrade IMO.
        Comment
        • pags11
          SBR Posting Legend
          • 08-18-05
          • 12264

          #5
          hope there's a positve resolution to this...
          Comment
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