and why do we accept it?
I have just come off livechat with CRIS (sorry CRIS you just happen to be the most recent of a string of poor CS issues I have had recently), this is my story.
I went onto the CRIS site to make a deposit. Note I wanted to give them money so there is no ulterior motive for the poor customer service, it is not a deception to prevent a wihdrawal ,it is just pure bad customer service.
So I go to the deposit option and it has changed a little. Personal details are now pre-entered and cannot be changed. Thats fine I guess it helps prevent credit card fraud.
However someone at CRIS has entered BOTH my first and last name into the First name box. When I try submit the form it tells me to enter a last name. The box is locked though to prevent editting.
Never mind a quick live chat should solve this genuine mistake.
Or at least that was what I thought.
Get a CS rep who tells me to phone in and make a deposit, I could do this but I would prefer to solve the problem or I will have to call every time. CS says nothing she can do. I plead.
She goes to the accounts department.
Message comes back
To change personal details I have to send in new ID documents.
WTF?
I dont want to change my personal details, I just need them to enter my details in the correct box, how hard is that ?
But they wont see this
"Accounting Department informed me that we need you to send us some documents in order to continue with your request, we need a front and back copy of your credit card, a picture ID copy along with the authorization forms filled out. Then they will be able to correct your name"
So they just lost a $1000 wager. How many 1000s of bets per year to they lose because of such poor customer service
I have just come off livechat with CRIS (sorry CRIS you just happen to be the most recent of a string of poor CS issues I have had recently), this is my story.
I went onto the CRIS site to make a deposit. Note I wanted to give them money so there is no ulterior motive for the poor customer service, it is not a deception to prevent a wihdrawal ,it is just pure bad customer service.
So I go to the deposit option and it has changed a little. Personal details are now pre-entered and cannot be changed. Thats fine I guess it helps prevent credit card fraud.
However someone at CRIS has entered BOTH my first and last name into the First name box. When I try submit the form it tells me to enter a last name. The box is locked though to prevent editting.
Never mind a quick live chat should solve this genuine mistake.
Or at least that was what I thought.
Get a CS rep who tells me to phone in and make a deposit, I could do this but I would prefer to solve the problem or I will have to call every time. CS says nothing she can do. I plead.
She goes to the accounts department.
Message comes back
To change personal details I have to send in new ID documents.
WTF?
I dont want to change my personal details, I just need them to enter my details in the correct box, how hard is that ?
But they wont see this
"Accounting Department informed me that we need you to send us some documents in order to continue with your request, we need a front and back copy of your credit card, a picture ID copy along with the authorization forms filled out. Then they will be able to correct your name"
So they just lost a $1000 wager. How many 1000s of bets per year to they lose because of such poor customer service
