customer care, lol

[szlem]

http://www.sportsbookreview.com/Players+Review+Part2/default.aspx?Sportsbook=5Dimes

I was lurking through the players review of 5dimes and what a beauty I found... 2nd from the top
Never mind whether the player's case was legit or not, the manager's killing me. If he treats his customers like that I'm glad I'm not working for him, lol

samples:
Tony: i want to void your bet, pay you, and be rid of you Tony: i'm the boss, and i don't want you as a customer any longer

Igor: I want to take away my money. When I shall receive them? Tony: good, we'll be glad to be rid of you

Tony: We're glad to be rid of you, go bother someone else.

BTW 5dimes kicked out this Igor guy but paid him and that counts

[jjgold]

I do not play any any books that the clerks think there tough guys and if I do I just pull money out and downgrade them

[why]

I don't understand this behavior, cs is so imperative to the longevity to any business. Its how you get referrals, keep customers and earn a positive reputation!

[jjgold]

You always get jerkoffs at sportsbooks from time to time

[szlem]

is it coincidence or manager "tony" from this chat and GM Tony Williams is the same person?

[jjgold]

Could be the same if they are short staffed

[shari91]

Tony's been pulling this crap for 5 years?

[LLXC]

Tony is a jerk-off. Their CS, on the other hand, haven't been hard to deal with.