SSP International (SBR rating F) slow-paid player shares experience pursuing payout.
SBR currently has unresolved payout complaints that are over two years old.
SBR currently has unresolved payout complaints that are over two years old.
"Hi. On August 14th I requested a payment of only £200 leaving in my account £102. After not receiving my cash (BY bank transfer) I phoned them up. I was told that what was needed was an IBAN number this I supplied. I still didn't get my cash, another call. This time I was told they needed a SWIFT number. I still didn't get my cash. I have made several phone calls. Every time I am told that I have to speak to a Mr Hall. This Mr Hall is either never in the office or he is in a meeting. Today so far I have made at least 10 calls and I am calling them every 10 to 15 mins. I ask "Is he still in his meeting"? answer yes. I have tried in vain to explain to the lady that answers the phone that a simple £200 withdrawal request should not need "the boss" to organize. Unfortunately she is well versed and all she will say is "I have passed the message on". Anyway this Mr Hall came on the phone I wasn't very polite, I just said I wanted My £200 he said middle of next week. I said I wanted my other £102 as well and he said do the both together. I said no just my £200 then when I get it I will withdraw my £102. I said do you know what sort of rating and write ups you have on the internet. His reply "DON'T GIVE A ****". Tell all your customers to phone their office every 5 to 10 minutes at least. You will then get to talk to the Organ Grinder. Will let you know if I get my cash. They appear to take notice when you continually jam up their phone lines. Before that he was continually in a meeting or out. All the best. Have a nice day. -*****
PS I don't know how this one slipped through the net as I always check your site before joining a bookie".
PS I don't know how this one slipped through the net as I always check your site before joining a bookie".
