On September the 5 Juan Monaco was playing vs. Novak Djokovic.
I’ve made a live bet on the tie break of the 2nd set will end with 0-9 points. They have ended with 7-2. Bwin has calculated the bet and transferred money on my account.
But the next day when I entered the account I have surprisingly found the following result : 05.09.2007 0:45 - single.
Juan Monaco (Argentina)- Novak Djokovic (Serbia) . How many points will be played in the 3d set of tie break? 0-9 point -- 12 or more.
That meant that I’d lost my bet. So I wrote them an angry e-mail and have got the response of the following: "We have checked, unfortunately your bet was lost." And nothing more!
The guys have mistaken in one thing , they have forgotten to change the time. At that time no one was thinking of the tie-break in the 3d set. I've bet on tie break at 00.45, and at 00.58 I have made one more bet on the total of the 3d set will be more than 9.5 games.
How is it possible? We offer the tie break of the 3d set first and only then we accept bets for the total???
In addition I’ve sent them more than 10 e-mails but have not got a response.
And the money does not matter! The point is that they do what they want. And there is a direct evidence of fraud!
Then the Bwin's answer was:
"Dear Bwin customer,
Thank you for your messages!
We are very sorry that we've delayed the payment of your winning.
This is to inform that your bet Juan Monaco (Argentina)- Novak Djokovic (Serbia), How many points will be played on the tie break in the 3d set, 0-9 points have been rated (calculated) and your winning of amount… was successfully transferred to your acc."
They have transferred the money I won, but they haven’t changed the result in my betting history.
The story goes on! In my next message I've explained that money was not a critical point for me. That my demand is to change the bet history and to find and punish the responsible persons. Their answer is below:
"Dear Bwin customer,
Thank you for your message!
We’ve paid you your money yesterday. The bet was made on the 3rd set and nobody had changed it.
If you are not satisfied with our web site or the services provided, you can close your acc by yourself or just send us letter of inquiry regarding its closing!
Best Rerards,
Bwin support service."
In liberal translation their letter mean that the bet was lost and we've paid you money to make you shut up. What great love to the clients! They do everything for them and even more, they pay for the bets that were lost.
I’ve made a live bet on the tie break of the 2nd set will end with 0-9 points. They have ended with 7-2. Bwin has calculated the bet and transferred money on my account.
But the next day when I entered the account I have surprisingly found the following result : 05.09.2007 0:45 - single.
Juan Monaco (Argentina)- Novak Djokovic (Serbia) . How many points will be played in the 3d set of tie break? 0-9 point -- 12 or more.
That meant that I’d lost my bet. So I wrote them an angry e-mail and have got the response of the following: "We have checked, unfortunately your bet was lost." And nothing more!
The guys have mistaken in one thing , they have forgotten to change the time. At that time no one was thinking of the tie-break in the 3d set. I've bet on tie break at 00.45, and at 00.58 I have made one more bet on the total of the 3d set will be more than 9.5 games.
How is it possible? We offer the tie break of the 3d set first and only then we accept bets for the total???
In addition I’ve sent them more than 10 e-mails but have not got a response.
And the money does not matter! The point is that they do what they want. And there is a direct evidence of fraud!
Then the Bwin's answer was:
"Dear Bwin customer,
Thank you for your messages!
We are very sorry that we've delayed the payment of your winning.
This is to inform that your bet Juan Monaco (Argentina)- Novak Djokovic (Serbia), How many points will be played on the tie break in the 3d set, 0-9 points have been rated (calculated) and your winning of amount… was successfully transferred to your acc."
They have transferred the money I won, but they haven’t changed the result in my betting history.
The story goes on! In my next message I've explained that money was not a critical point for me. That my demand is to change the bet history and to find and punish the responsible persons. Their answer is below:
"Dear Bwin customer,
Thank you for your message!
We’ve paid you your money yesterday. The bet was made on the 3rd set and nobody had changed it.
If you are not satisfied with our web site or the services provided, you can close your acc by yourself or just send us letter of inquiry regarding its closing!
Best Rerards,
Bwin support service."
In liberal translation their letter mean that the bet was lost and we've paid you money to make you shut up. What great love to the clients! They do everything for them and even more, they pay for the bets that were lost.
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