BetonStars CS Chat with 'wiseguy'

[Bill Dozer]

Chat Session #107970298

P*****: Please forward me to John

donald pulled visitor

donald: sir john is off today

P*****: ok, who can then update me on my account status?

P*****: I have waited for 4 days now and have only gotten excuses

donald: sir we are going to release your account

donald: in case you make the same move of placing your wagers as soon as the lines change

donald: we will send you your funds back

donald: and keep the bonus and all your winniongs

P*****: hahaha

P*****: yeah right

P*****: tell that to the forums

P*****:and you might as well close your book

donald: sir your account is ready to go

P*****: ok, but will you please confirm that you will indeed close my account and steal my winnings in case you don’t like my wagers?

P*****: I will of course forward it to sbr and tow immediately

donald: it's not that sir

donald: it's that all the plays you have been making is before the line changes

donald: and this is consider a fraud

donald:
P*****:now this is getting ridicolous
P*****: you cant be serious

donald: sir we have check all your wagers

P*****:is it ok that I post this chat on the forums?

donald: and almost every wager place was before or right after
a line has been changed

P*****: you will be ridiculed like never before

P*****: ok, if you dont like that just close my accuont and send me my money

donald: sir we have proof of your activity

donald:

P*****: who gives a **** about that??? I placed my wagers, they were accepted, they won... so theres no problem at all

donald: Mr. ********

donald: Hi this is Jay

donald: Hoe are you doing?

donald: Regarding your account, please don't worry
about it. I'll make sure that you'll receive your entire balance.
P*****: Hi Jay, I was doing great until this bullshit chat.. you?

P*****:If I post this chat session on the forums, you know what happens

donald: The only thing that you might loose is the bonus amount.
P*****: ok, then tell your csr s not to tell customers bullshit like that

donald: I really don't care about it and you don't have to take it that far.

donald: I'll make sure to take care of it.

P*****: I asked donald to confirm that your policy was that you steal funds from customers,... had he done that, I would of course post it as a warning

donald: For how long has your account been closed?
P*****: read what he told me
P*****: since sunday or
something

donald: I don't even want to read or I'll get really pissed at him

P*****: I talked to John Tuesday and he told me to contact him Wednesday but he was out

donald: .

P*****: sorry
P*****: Monday it was
P*****: and he told me to contact him Tuesday
P*****: where he wasnt there
P*****: and the csr said to me that he would contact me as soon as he had talked to John, but he didnt

donald: OK. I'm going to need just
a couple of more days to have your situation fixed with the owners.

P*****: ???

donald: I hope you can trust me.

P*****: what the .... is going on here?

P*****: I dont get any of this

donald: Steam players are really hated here.

P*****: at first I am told by Donald that you will confiscate my winnings because of my wagering style
P*****: then post it on your site

P*****: its mentioned nowhere

donald: You'll get your winnings...

donald: For sure.

P*****: ok, but I really dont get how this can require you to
speak to the owners?

donald: I haven't worked so hard to give betonstars the reputation we have for a stupid decision to **** it up.

P*****: arent you the one posting
on message boards?

P*****: '

P*****: I cant be the first player whose style you didnt like

donald: No you are not and everybody has been
paid in full.

P*****: anyway, I expect to be paid Saturday then... ok?

donald: You wont be the first case.

donald: Mr. ******* I might need until monday.

donald: Tomorrow I'm off...

donald: And I'll make sure to take care of your situation during the week..

P*****: en

donald: end. Sorry

P*****: Monday is the latest

donald: Yes sir. I give you my word.

P*****: I would like to be able to bet these money on NFL which I cannot do now

P*****: ok, Monday

P*****: thanks

P*****: and have a good night

donald: You to sir.

donald: Don't even worry about it.

donald: On Monday you'll see your money.

P*****: ok

[raiders72001]

I wonder how many people that don't know about the forums have been screwed. I'm sure that Taco and TOW will be in here making more excuses for BOStars again.

[tacomax]

I wonder how many people that don't know about the forums have been screwed.

Sounds like the Royal, doesn't it?

[raiders72001]

The topic is Betonstars. Do you still back them as you did yesterday?

[tacomax]

I don't back them, I've never backed them.

Just pointing out you've got some kind of agenda with them when in the past you have been involved in book scams/thefts leaving many players out of pocket and the fact that you spend a good proportion of your time on forums shilling for Bet Royal.

That's all. Thankyou and good night.

[TOW]

Raiders,

The player came to me with this problem last week. As soon as I got hold of Jay the problem was solved.

The player was asked if he wanted to continue to wager to meet the requirements that would have entitled him to keep the bonus.

He freely decided to cash out before meeting the requirements knowing that the bonus would have been forfeited.

I clearly explained to Jay that the content of the chat was unacceptable.

He agrees to it and they are committed to improve their customer service.

[raiders72001]

Taco and TOW to the rescue, what a surprise.

Roberto- The original clerk said he was going to confiscate the funds and it was the policy of BOStars. What if the player did not know about the forums? BOStars would have kept his money won.

[TOW]

Raiders,

99.9% of players experiencing problems with books search for help via search engines.

If you "google" betonstars you find sbr and tow.

http://www.google.com/search?hl=en&lr=&q=betonstars

now...let me explain to you the meaning of the word "hypocrite" :

Raiders (PTS Fiasco)

"most players there were wise guys and steam chasers. They knew they were taking a shot at PTS so they deserve what they got"

Raiders (Betonstars)

"How dare BoS do this to a player (wiseguy)"

Now...spare me the rants. If you agree that Betonstars was doing something wrong (and I fully agree they were initially doing something wrong, however they immediately rectified after I mediated the case) APOLOGIZE to PTS players. If not STFU.

[raiders72001]

I have no one to apologize to as all were paid. I've been shouting from the highest mountain that this isn't a book that you want to play at. This player joined BOStars because of the banner that you put up.

Jay- How many players have had their money confiscated. From reading the chat it seems as though this is normal procedure to Donald.

[raiders72001]

BOStars is giving away free $1000 accounts for all to see for good pub but when they think that they are behind closed doors and no one can see they confiscate funds.

[TOW]

you gotta read better honey. 4 players, all alleged wiseguys, have yet to get a relief from your failure.

This said I have no idea as to why this incident is being brought up now. It was solved last Monday (5 days ago).

[raiders72001]

You told those 4 players not to come to me and they never contacted me. Remember when you were promising everyone cash and I said a bailout was the best that we could do so let's stop goofing around and get these guys bailed out.

Now how many people has BOStars stiffed in their short career?

[raiders72001]

Roberto- Out of curiousity how many other players have come to you with complaints about BOStars?

[TOW]

Raiders,

You looked for it, you get it.

Legal attempts to get money out of PTS management company failed because of the coral effort, to which you gave contribution, in stating that "all players had been paid".

I repeatedly asked you to remain out of that aspect because you were operating on behalf of PTS stiffs to save their sorry asses. Eventually you and your stiff buddies suceeded and therefore there is no room for legal recourse.

Great job on behalf of those players who had to cough up 100% to get a relief from another book, let alone the 4 that will likely have to eat their losses.

This being said you are simply confirming your predisposition to be an agenda driven contributor to the online community.

Oh....by the way...I did verify that the former owner of PTS stiffed another book out of money with his wonderful package....

Damn...really the right people to side with

[TOW]

Two. This one and another one. Both solved as soon as the complaint hit my desk.

[raiders72001]

TOW- Complete lies on PTS situation. I told you that they had no assets. All computer equipment and everything else was rented. The owner lived outside of Curacao. It was impossible to get money out of them and I had nothing to do with your failed efforts.

How the hell did I interfere? Did it ever go to court and evidence was produced where I hurt your case. Your statements are ridiculous.

You made a huge mistake by telling players not to deal with me and that you could get them cash. I told you many times that was imposssible.

[raiders72001]

So two players that we know of had problems with BOStars. There may be more that don't know about the forums. Their website was down on Sat, Sun and Thurs. They have new ownership and Jay has no idea who owns BOStars. Where do I sign up to start playing there?

[raiders72001]

Jay- WHy can't you let SBR to settle disputes? You've already had at least two problems with players and your rules allow you to confiscate funds anytime that you want.

11. All duplicated accounts will be closed and all plays will not be considered as action.

12. All fraudulent activities in the account will result as account closure and loss of funds.

[jay88]

Raiders, Bill has all the documentation he needs. I'm sure the truth will be public soon.

[TOW]

To close the case...the player was 33% short of meeting his rollover requirement. He was given the option to either meet the rollover and retain his bonus or cash out his balance and have the bonus forfeited.

I happen to have the docs Jay mentioned. They are undisputable.

However Betonstars needs to work on their cs representative skills...the chat shows lots of room for improvement.

Once again: this case was solved and settled to the player's agreement and satisfaction last Monday.

[Bill Dozer]

This situation illustrates more than a few issues and is relevant to readers. The first is the confiscation of bonus funds. If the book can not profile someone before he meets a roll-over of that size, one might suggest wagering limits are too high. That player invested in BOS because of the offered incentive. He could have placed his wagers at better numbers or at -105 which alone could equate to a difference of $500.

The player gave almost $11,000 worth of action meeting the 7x roll-over he reported receiving

SBR believes books should be given some leeway with bonuses and be able to protect themselves but once the player comes close to meeting the bonus requirement, and the book pulls it back, it can fall into the bait-n-switch category. It's a have-your-cake-and-eat-it type of scenario, allowing the book only to give bonuses to losing players or players they want to service.

In the event the player was not able to complete his roll-over because the house no longer wanted to take his wagers, the fair way to proceed would be to prorate him. The player shouldn't incur a monetary loss for accepting an incentive and trying a book. He shouldn't be threatened with his own money or have his account locked.

I still do not understand why the player's account was frozen for 7 days based on "wise action" and required an approval from the owners. A decision maker can show him the door at anytime and release his money immediately.

[sharp_E]

You have to be a real tool if you play at this 3 man operation.

[pags11]

sharp_E, at this point, I'd have to agree with you...

[marc]

After reading the chat, I think the players tough guy attitude was way out of line. I'm sure this sin't the first time this player encountered problems playing steam

[jay88]

The player got his entire balance minus the bonus amount! He never finished his time restriction, so he wasn't entitled to the bonus amount.
He received a payout for $4500 and as far as the player as told us he is happy. As long as the player is happy we are happy.

[pags11]

seems fair to me Jay...

[wmublows]

Props to Jay for getting on here and handling business. The guy didn't meet the requirements and that is that.

[raiders72001]

SBR

The roll-over was 7x, not 10x. Roll-over was 100%+ completed before his funds were frozen and he was harased by the rep.

Betonstars screwed up and tried to cheat the player. They were going to confiscate his funds.

[bigboydan]

SBR

Betonstars screwed up and tried to cheat the player. They were going to confiscate his funds.

needless to say, thats just isn't right at all. i don't care who you are, or even how much it was. thats not a proper way to do bussiness. but, this is offshore gamming. so, you can throw out all the bullshit good bussiness stuff out the window.because, books seem to make up the own rules as they go.

[sharp_E]

You have to be a real tool if you play at this 3 man operation.

case closed!

[pags11]

ok, after further review, it appears the player could have been treated a lot better...

[isetcap]

NewsFlash:

Costa Rican bobsled team opens sportsbook to raise money so they can continue their training and fund an Olympic run. Thus far, they have been surprised to discover it requires more than an hour a day to operate...

When asked about some of the difficulties they were experiencing, a member of the team commented "everything would be just so great you can't imagine if there weren't so many phone calls every day"

He then went on to mumble obscenities about an individual named "Raiders" and an organization called "SBR".

[fiveteamer]

What happened to this guys?

[BAUS]

Betonstars closed their doors and stiffed people on the way out.

BAUS

[Mudcat]

On the plus side, every time there is a new start-up book, they can simply copy all the BetOnStars threads outlining how they are going to succeed where others haven't, and just change the name.