"Catch22" from Sportbet

unluckysob · 02-18-10, 06:05 AM

Who sets these systems up? I know 5ds and Jamaica wont accept anything close to correlated.

KingKolzig · 02-18-10, 06:14 AM

I have no idea. But i know 5dimes bought sportbet a few months ago. System/software glitch is total BS. They accept the bet if you lose and reject it if you win. And this is the proof.

dbnmln · 02-18-10, 06:20 AM

rude customer service sucks.

KingKolzig · 02-18-10, 06:46 AM

Originally posted by dbnmln

rude customer service sucks.

no kidding, i was on the phone with them for like 2 minutes. honestly 2 minutes and the guy says "I don't have time for this matter we are very busy today"......its because they know they set up catch 22's and thats what i was getting to in our very short conversation

KingKolzig · 02-18-10, 10:11 AM

anyone ever had a bet cancelled like this? one that wasnt posted after the game started, but was cancelled?

Bill Dozer · 02-18-10, 10:33 AM

The degree of correlation varies. This is more like betting the money line and the -1.5 side for the same team than betting a side and total which sometimes is allowed. Sportbet made an error offering this parlay.

We'll talk with mgt. when they arrive in the afternoon. There may be something they can do but I don't think they will be able to honor a parlay with 5 legs all on one team scoring more than the other.

Have you wagered big on futures before? It sounds like they may think you locked that money in ther eknowing it was ill-gotten gains.

SportBet Customer Service · 02-18-10, 08:41 PM

Below is a transcript of the twenty minute phone call between the customer and Sportbet Customer Service. All wagers made between the posting of the result of the correlated parlay and the removal of those funds were voided. Wagers which had already settled added to a net loss of $101 for the player. Those net losses have also been posted as a $101 adjustment to the player's account. The $15 free play amount used was made available again. The correlated $15 parlay which lost on the direct opposite selections was also voided with the funds being returned to the account. The customer incurred no losses as a result of this correlated play not being honored.
It has been made very clear to the Sportbet linesman that this type of error in the application of correlation tags will not be tolerated.

R: Hey Mr. Bxxx

JB: Yes

R: Well I was typing the explanation on the chat. Ok Mr Bxxx, give me just one minute I just finished with the details with my manager. Just give me one minute please. Are you abele to stay n hold for 1 minute?

JB: Yes

R: Thank you

___________________________CUST ON HOLD______________________________

R: Thank you for holding Mr. Bxxx …. Ok Mr. Bxxx … right here we have a situation, you played … let me get into your account, you placed 2 parlays that are correlated and according with the rules it couldn’t be like that. And the system had a glitch that we never knew. We don’t know how the system allows that. That parlay was… well as a matter fact there were 4 in a free play that you were playing in match ups with different amounts in the same game and it is not possible and then there are…

JB: Ahhhh, but those odds… a lot of books have that same ahh have those odds that I played and those odds aren’t impossible in fact in between each scoring the other team had the lead

R: I mean I don’t know how other books work, but here that parlay you were playing with rookies on the match up to score the first 10pt, 15pt, 20pt, 25pt are correlated means you can take any of those but not all of them and this is the reason the bet was deleted and the money that was a free play was put in your account again and the other one that you took using real money it was the same, it was correlated

JB: We have 2 problems, 1 that free play had value, had value on every pick in that parlay and now I’m getting no valid point and then after that the money that I used to put the bankroll I never would have picked all those pick. I never would have taken a couple of those games so now I have 300 less in my account than what I had a week ago

R: Well not really, if you pay attention on the history that was the big one that was about $1335 that you won with that parlay that was not correct. After that you played 2 games as well taking the East to score first and the East to score first on the 15 pt , another 2 team parlay taking Boston 1H risking $12 to win $141 and then another one with West to score first and was the score fist correlated 10 pts on and then those 2 parlays were deleted as well, I mean those $141 were not winnings, they are back into your account with the money you were risking

JB: Ok I mean this is that kind of situation I mean I’m a member of a lot of boards and if you leave a line up and I hit a lottery ticket cause it was very lucky it should be at least I should at least be give it half of it or a third part or something I mean that only fair

R: Mr. Bxxx the ticket was not valid, the system got a glitch ok and then the system let you to do something but you know that those were correlated picks and then you should know that it is not valid, and then you took the bet cause you wanted to try, then you won but our system recognized the mistake and because it is our responsibility we corrected the error.

JB: Ok if you want to say that, I mean it’s still, maybe it’s not 200 to 1 but its at least half of that what the parlay hit.

R: Not really Mr. Bxxx because the bet is not a valid bet, I mean we are not making a deal, if the bet is good then we pay you but the bet was not good because it was correlated.

JB: Then it should just be, my account should be set as it was before placing that bet

R: I’m sorry can you repeat that..

JB: All my bets after that one should just be scratch as well and I should just go back to the balance before that bet

R: I mean the one that were good, are good, but the ones that you played taking advantage of the glitch.. I’m sorry, go ahead….

JB: Cause I had more money I played a lot more than what I would have so it change the whole set up of the funds that I was going to play and I picked games that you know I was iffy on then I just play the heck of it I wouldn’t play those games , that changes everything

R: What got changed, nothing was changed Mr. Bxxx

JB: Yes it was , since I won that parlay and I had that money I played games that I would have not play an now that the money is gone I would have not played those games

R: Well what you need to understand Mr. Bxxx is that if you were playing with the money that was not for real

JB: Was for real

R: No it wasn’t because the first bet

JB: If that money wasn’t for real like you are saying then why should that come off my balance right now

R: For the same reason at the time when the system recognized the situation, the system started taking back all the bets that were not correct. After the first one that you made.

JB: Ok let me look in here.

R: What I recommend you is to take a look

JB: Yeah see the game I had yesterday are still played, they shouldn’t be played, because I was using money that supposedly wasn’t there. You know what I mean, if you think this money wasn’t there so how come you think I made this bets? How could I make this teaser? Or the straight bet?

R: The balance was added into your account, because it was an error

JB: What would have happened if I would have made a bet for 800 or 1000?

R: The amount does not matter, the bet was not valid

JB: Right, but this bets are valid, I’m looking right now and they are in the account history I’m talking about ticket # 5636780, I’m talking about the Indiana bet, also Villanova game after that

R: Are you talking about the ones that are pending or the ones in the history?

JB: The one I’ve already done

R: The ones already graded or the pending ones?

JB: The ones that are not pending!, the ones graded after the parlay.

JB: This doesn’t make any sense I don’t have 500, it says I have 500 pending and there not 500 in there.

R: Ok one moment let me check one minutes.

___________________________CUST ON HOLD______________________________

R: thank you for holding, I’m sorry about the time I put you on hold , as you know there are a lot of games involved so I’m trying to get the correct information for us to be on the same page , I just talked to the line manager and after that parlay that you placed, all the bets after that were deleted and the actual balance 187 you can use it to place bets if you want to on those same games, the ones still available, so that balance plus what you have pending for 519 is a current balance of 706 . There is no missing money

JB: ok, is the parlay, ok can you parlay a basketball team and the over under on the same line, would the system let you?

R: if the computer lets you, it doesn’t mean you can do it. I mean sometimes the system makes mistakes and this is the reason why these things happen. And you know because you are a long time customer, you know how it works, you know which lines are good and which ones are not, and you know the rules.

JB: I just place a bet on the East and the over and the system let me do that so can I do that? You can bet a basketball game and then the over or the under on a parlay right? I mean it let you?

R: Well, ok. Let me check because if it is coming from the same situation it wont be ok….one minute………

R: Thanks for holding, yes Sir, the line manager is telling me that in this kind of situation, there is not a real idea for you to bet in both picks in the same game because is gonna be like you are not doing any kind of bet, right? And then you are voiding the bet by your own and then the system cannot recognize if you want the under or you want the over on the same situation. He cannot check it, but, it’s your responsibility to check what kind of wagers you can make and which ones you cannot because you can do it but which is gonna be the idea for you to bet, I mean, the over under, I mean…what are you gonna win with that?

JB: If you take a team and the over and under, you can do that on the same parlay

R: I mean, the parlay, the system is gonna accept that because it cannot recognize what you wanna do but if you do that, it does not make any sense because you are not gonna win nothing, you are voiding the bet automatically

JB: Ok, the system lets me do…..can you manually put in a bet I like to do?

R: Do you want to do that? Or it’s just to check? I mean, do you want to place a bet or you just want to check? Because for that I can transfer you to the wagering dept.

JB: Oh, no…that’s ok but I do need to unblock my account

R: Yeah it’s already done. It’s already ok.

JB: Ok Im just trying to make a bet and it says….

R: Well maybe because we were working on that but I already got all the information and the situation is already clear.

JB: Ok

R: Do you wanna check in the meantime while we are talking?

JB: Yes, it says that my wager limit is zero

R: Ok, let me check…One minute…..

___________________________CUST ON HOLD______________________________

R: Thanks for holding sir, it’s ok, you’re ready to go If you want, I recommend you to go back and log back in

JB: Ok…All right.. I’ll log in. Ok, bye bye.

R: ok have a good day.

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SportBet Management

KingKolzig · 02-18-10, 10:18 PM

My account was credited the $125 that I lost playing with the ficticious money. The part of the transcript about sportbet being too busy was left out, that comment by R was made. Minus the time on hold there is no way it approached 20 minutes call time, maybe 5 minutes. I still believe that the parlay has value that should have been adjusted. Maybe $15 to win $200 at least. But I also understand that many books would have cancelled it as well.... And I absolutely take futures a lot, I generally have more than half my account tied up in futures......Also I never got a clear answer on being able to parlay a side and a total on a basketball game. Near the end of the conversation R seemed to tell me I wouldnt be able to win a bet like that but thats not true. But i'm just really glad to see that this board is not in bed with sportbet and that i can still post here. I was worried that both would cancel my accounts

..........but im good now, and R is a good guy ive talked with him for many years. Im just soooooooo glad I never bet really large and lost with that $1355 cause it would have caused a much bigger problem

KingKolzig · 02-18-10, 10:23 PM

And also thank you very much Bill, you saved me $125 which is big for a small time player like myself.