DK cancels PGA Conners -175 Hojgaard Round 3 Matchup Bet.

[Getch13]

DK's now voiding my winning bets. Maybe time to move on.

Getch13 Hi MICHAEL, We are reaching out to you in regards to a recent bet(s) you placed on the 2025 USPGA Championship - 2 Ball markets for Round 3. Upon review, it was determined that this bet was accepted in error and, as a result, has been settled as void. For more information on the cancellation of bets and what constitutes an error, please refer to our General Betting Rules: Thank you for your patience and loyalty. Regards, The DraftKings Team Gambling problem? Call 1-800-GAMBLER. Persons under 21 years of age may not participate in sports wagering. Physically present in ME. Eligibility restrictions apply.

[Optional]

What was the error supposed to be?

[Getch13]

2. Definitions

1. "Error" is a mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, technical hazard, registration error, transaction error, manifest error, force majeure and/or similar. Examples of errors include, but are not limited to:
   1. bets accepted during technical problems that would otherwise not have been accepted;
   2. bets placed on events/offers that have already been decided;
   3. bets on odds containing incorrect participants;
   4. bets placed at odds that are materially different from those available in the general market at the time the bet was placed;
   5. bets offered at odds which reflect an incorrect score and/or situation; or
   6. odds being clearly incorrect given the chance of the event occurring at the time the bet was placed.
2. "Pushes” are when wagers are refunded due to a tied outcome. References to “Push Rules” indicate that, for the associated market, ties will result in a refund of the wager amount as opposed to a win or loss.
3. "Influence Betting" is an act, prohibited by DraftKings, where an Authorized Account Holder, or parties acting in association with an Authorized Account Holder, can influence the outcome of a game or an event - directly or indirectly.
4. "Syndicate Betting" is an act, prohibited by DraftKings where Authorized Account Holders act together to place a series of bets on the same event or competition.
5. Where there is evidence of Authorized Account Holders acting together in this manner DraftKings reserves the right to make the relevant bets void and/or withhold payment of returns pending the outcome of subsequent investigations.

[Getch13]

Sucks that they waited 7 hours into the match (of course I was winning) before canceling the bet.

Follow up email:



Jaime Alarcon (DraftKings)

May 18, 2025, 6:48 AM EDT

Hello Michael,

Thank you for contacting DraftKings due to an incorrect settlement on a bet.

After our internal team reviewed the bet DK--5907, it was determined that it was settled correctly. Due to the change in tee times for round 3, the initial 2-ball markets were converted into 3 ball markets.

So, as you can see, that is why your bet was cancelled.

This is different from what you expected. Since we are a solemn company, we stand firm on our protocols based on the best convenience of our players, considering their security and safety, even though this could limit our client's experience with our product(s).

At DraftKings, our customers are at the core of everything we do, and we are always looking for ways to give our players the best possible experience.


Best,

Jaime A.
Player Advocate.