5Dimes is Terrible!...

[jabamayne]

I'm just in shock, as I just got off chat with Tony of 5Dimes...

I have been a customer for years, and now things are just going so wrong!

I have made a complaint against 5D with SBR and OSGA, as I hope I can get some help in rectifying this my withdrawal situation...

Below are the details of my complaint:


I promptly requested a $200 withdrawal from my 5Dimes account via regular mail for a $15 fee on December 21st, 2009. Today is January 9th, 2009 and I still have not received my $200 MoneyGram Money Order from 5Dimes, as I have patiently waited and have been told by 5Dimes that it was sent out on approximately December 22nd, 2009. Well, at this point, I am very upset and stressed out as I was expecting to use that money for necessities for my family, such as rent, but I have been unable to do anything because I have still not received my withdrawal from 5Dimes. I have consistently been told by 5Dimes to wait more days, but I can not wait any longer. I feel as though 5Dimes should rectify this situation ASAP as my family and I have taken a severe financial burden over this situation.



Well, as I said earlier, I chatted with Tony of 5Dimes and he basically said "boo-hoo!" to my issue, as he definitely never took a class in Southern" hospitality or customer service. He said that he "does not want a customer who gambles with his families expenses money!" This statement was so far out of context, I am wonder what his IQ is, as I included information such as that in my complaint to "express" the urgency of the matter, not for it to be taken literally. Tony also said, that if I was questioning whether or not they actually even sent my money order, then talking to me was a "waste of time".

Not one time did he offer any type of complimentary bonus or even a free withdrawal next time because of all the inconvenience, and instead even ignored me during the chat conversation...

Here is a partial of our first chat session:

Please wait for a site operator to respond.
You are now chatting with 'Lucy'
Lucy: Hello. How may I assist you today?
Christopher Akinyemi: Is the General Manager available?
Lucy: Just a moment please
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you today?
Christopher Akinyemi: hello
Christopher Akinyemi: are you still there?
Tony: yes i am, how can I help you
Christopher Akinyemi: I have been a customer with 5Dimes for some years now and I am very disappointed in the service I have receieved
Christopher Akinyemi: I promptly requested a $200 withdrawal from my 5Dimes account via regular mail for a $15 fee on December 21st, 2009. Today is January 9th, 2009 and I still have not received my $200 MoneyGram Money Order from 5Dimes, as I have patiently waited and have been told by 5Dimes that it was sent out on approximately December 22nd, 2009. Well, at this point, I am very upset and stressed out as I was expecting to use that money for necessities for my family, such as rent, but I have been unable to do anything because I have still not received my withdrawal from 5Dimes. I have consistently been told by 5Dimes to wait more days, but I can not wait any longer. I feel as though 5Dimes should rectify this situation ASAP as my family and I have taken a severe financial burden over this situation.
Christopher Akinyemi: I have made a formal complaint against 5Dimes with SBR and OSGA
Tony: then you've done all you need to do
Tony: no need for me to do anything
Christopher Akinyemi: I have not receieved my $200
Christopher Akinyemi: withdrawal
Tony: when the money order has been canceled by the issuer, which takes approximately 3 weeks
Tony: then the funds will be placed back into your account
Christopher Akinyemi: I have already waited approximately 3 weeks
Christopher Akinyemi: to receive the money order, yet it never came
Tony: and when did you notify us that you had not received the money order?
Christopher Akinyemi: I notified 5Dimes over the past 7 days
Christopher Akinyemi: multiple times
Tony: then you've got 14 days more to wait
Christopher Akinyemi: sometimes, even twice a day
Tony: as it takes 3 weeks to cancel a money order
Tony: you could notify us 15 times a day
Christopher Akinyemi: but I kept getting told to wait longer and longer for it to come
Tony: it still takes 3 weeks to cancel a money order
Christopher Akinyemi: so it never came
Tony: i wish it didn't
Tony: but it does
Tony: in the meantime, please confirm your address for me
Tony: if you have not already done so
Christopher Akinyemi: so for all of this inconvenience, you can't do anything for me
Christopher Akinyemi: when on your website, it shows 5-7 business days
Christopher Akinyemi: to receive your money order
Christopher Akinyemi: why do you advertise 5-7 business days?
Christopher Akinyemi: but tell me 3 weeks
Christopher Akinyemi: after you cancel it...
Christopher Akinyemi: that's over a MONTH!
Christopher Akinyemi: I want my MONEY, as Ernst has confirmed that the Money Order has NOT been cashed, so since you have canceled it as of today, I want my funds!
Christopher Akinyemi: so, you are ignoring me?...
Christopher Akinyemi: hello?
Christopher Akinyemi: I will be posting this conversation in the SBR Forum for others to see!
Christopher Akinyemi: this is REDICULOUS!



I will try to retrieve our second chat session and post it up, as this one does not express how Tony TRULY is!

[lakerboy]

The price of playing offshore

[DrStale]

Paying a $15 fee for a $200 cashout so you can pay rent? Dude, you should not be gambling at all.

The chat is also confusing. 5Dimes said you cancelled the money order, but youre still waiting on the money? Explain.

[Nismo]

Thats about normal. You should complain to your senator about Unlawful Gambling Act.

[bill2266]

Wow thats bs of 5 dimes gl getting your money

[paco]

Thas why u should play at rebatewager, pays within 24 hours or else u get $500 freeplay. At one point, i wanted not to get paid within 24 hours, but they always do

[UntilTheNDofTimE]

Ive requested multiple MGs from them all took about 12 hours to be available, not sure what your issue is. Gl ,

[Chi_archie]

confusing

[jabamayne]

Paying a $15 fee for a $200 cashout so you can pay rent? Dude, you should not be gambling at all. The chat is also confusing. 5Dimes said you cancelled the money order, but youre still waiting on the money? Explain.

I did not mean that literally, as though I needed it to pay my rent, but just to express urgency...

5Dimes said that the MoneyGram Money Order will be cancelled, not me...since it never made it to me via USPS regular mail...

Basically, I waited weeks and weeks just to get nothing in my mailbox, so now I have to wait weeks and weeks more just to finally get the $200 put back into my 5Dimes account...

[jabamayne]

Ive requested multiple MGs from them all took about 12 hours to be available, not sure what your issue is. Gl ,

This is not a Person-To-Person MoneyGram transfer...

My withdrawal request was for a USPS regular mail payout in the form of a MoneyGram Money Order...

[jabamayne]

As I look back on it all over the past few weeks, I should have requested a Person-To-Person MoneyGram withdrawal, as 5Dimes has always processed those promptly...

This was my first time requesting a withdrawal via USPS regular mail, since it's cheaper...but now I know it's inefficient!

[triqy]

did you file a complaint with sbr?

[warriorfan707]

Don't know what to say, 5dimes has always paid me out like clockwork

[jabamayne]

did you file a complaint with sbr?

Yes, I did. I am still waiting on a response from them, as I filed the complaint this morning...

[jabamayne]

It's just weird and disappointing to me that 5Dimes is so reliable with withdrawals via every other method, and the first time I use their $15 regular mail withdrawal option (via MoneyGram Money Order) sent USPS, it NEVER comes...

I have had plenty of withdrawals from 5Dimes via Person-to-Person transfer via MoneyGram that have always came promptly, but the first time I try their "cheaper" alternative, I run into problems...

[JerseyShop101]

Not one time did he offer any type of complimentary bonus or even a free withdrawal next time because of all the inconvenience, and instead even ignored me during the chat conversation...

Here is a partial of our first chat session:

Please wait for a site operator to respond.
You are now chatting with 'Lucy'
Lucy: Hello. How may I assist you today?
Christopher Akinyemi: Is the General Manager available?
Lucy: Just a moment please
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you today?
Christopher Akinyemi: hello
Christopher Akinyemi: are you still there?
Tony: yes i am, how can I help you
Christopher Akinyemi: I have been a customer with 5Dimes for some years now and I am very disappointed in the service I have receieved
Christopher Akinyemi: I promptly requested a $200 withdrawal from my 5Dimes account via regular mail for a $15 fee on December 21st, 2009. Today is January 9th, 2009 and I still have not received my $200 MoneyGram Money Order from 5Dimes, as I have patiently waited and have been told by 5Dimes that it was sent out on approximately December 22nd, 2009. Well, at this point, I am very upset and stressed out as I was expecting to use that money for necessities for my family, such as rent, but I have been unable to do anything because I have still not received my withdrawal from 5Dimes. I have consistently been told by 5Dimes to wait more days, but I can not wait any longer. I feel as though 5Dimes should rectify this situation ASAP as my family and I have taken a severe financial burden over this situation.
Christopher Akinyemi: I have made a formal complaint against 5Dimes with SBR and OSGA
Tony: then you've done all you need to do
Tony: no need for me to do anything

Let me get this straight-
You tell Tony that you filed a complaint against him, AND THEN YOU ASK FOR HIS HELP?????



I had a contracted employee tell me he filed a complaint against me with the labor board for a check he said he never received from 6 months prior. Problem was- HE NEVER told me about it. I told him to go fuk himself. Come to find out the guys wife cashed his check.

Sometimes you have to use common sense.

[Sinister Cat]

So basically, you ordered a money order to be sent by regular mail. 5dimes sent it (less than 3 weeks ago) and it didn't show up yet, so they agreed to cancel it and send you a new one? And this is something worth worrying about and complaining about? Really?

[JerseyShop101]

I did not mean that literally, as though I needed it to pay my rent, but just to express urgency...

5Dimes said that the MoneyGram Money Order will be cancelled, not me...since it never made it to me via USPS regular mail...

Basically, I waited weeks and weeks just to get nothing in my mailbox, so now I have to wait weeks and weeks more just to finally get the $200 put back into my 5Dimes account...

12-29-09, 11:03 PM #6 jabamayne


Joined: 12-24-09
Posts: 106
SBR Points: 63
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[COLOR=#000000 ! important]WINNER! YES, YES, YES, YES! I needed this win! I had my mortgage payment on this game!

SYRACUSE -2[/COLOR]






So is this complaint literal also?

I think not. 5dimes is one of the safest and fastest paying books out there.

[DrStale]

Jersey, he was clearly not literal there either. Perhaps he is never literal.

[JerseyShop101]

And on this

Not one time did he offer any type of complimentary bonus or even a free withdrawal next time because of all the inconvenience, and instead even ignored me during the chat conversation...



How about this, go to your local drug dealer and tell him you reported him to the cops, but you would still like some free weed since you have been a longtime customer.

[jabamayne]

So basically, you ordered a money order to be sent by regular mail. 5dimes sent it (less than 3 weeks ago) and it didn't show up yet, so they agreed to cancel it and send you a new one? And this is something worth worrying about and complaining about? Really?

It's worth complaining about because I never would have paid $15 for almost 3 weeks of waiting, and waiting, and nothing to show for it...

They offered to "only" cancel it and "make" me wait almost another 3 weeks for the money to be returned into my 5Dimes account...

With 5Dimes being a large of an offshore conglomerate as they are, they could have at least offered me some type of bonus, or free withdrawal credit for next time, or something at least...

Geez, has anyone ever heard of customer satisfaction...

3 weeks waiting for nothing to come + 3 more weeks waiting for a refund....

What bothers me even more is the fact that 5Dimes uses some type of service located here in the USA to process and mail out the MoneyGram Money Order...

Has anyone ever mailed something to someone in another state and it took almost 3 weeks to get to them?...

No!

[jabamayne]

4257808212/29/09 11:07pm$386.92$386.92Wager Won42562476-1$200.00$186.92
Win12/29/09 9:00pm Reduced Basketball 555 Syracuse -2 -107* vs Seton Hall
4256247612/29/09 9:04pm-$200.00$0.001 Wager(s) Placed42562476-1$200.00$186.92
Win12/29/09 9:00pm Reduced Basketball 555 Syracuse -2 -107* vs Seton Hall


So you guys actually believe that $200 is a mortgage payment...OMG, I guess I need to go back to the MajorWager forum where some people at least took some finance classes in college...

[JerseyShop101]

Jersey, he was clearly not literal there either. Perhaps he is never literal.

I know, I apologize. He should of put the that $200 on Philly moneyline instead

Hope you make some money today!

[jabamayne]

FYI, I need a TARP bailout because I am behind on my $200 mortgage payment, yet I somehow requested a withdrawal on Dec. 21st for $200, and then RE-UPED another $200 to wager on Syracuse on Dec. 29th...

[jabamayne]

I am not going to go HOMELESS over $200, but where I come from, $200 is ALOT of $$$$ to have just floating somewhere out in LIMBO...

[durito]

Tony is an ass, but you really shouldn't be gambling online.

[Chuck Sims]

Do not ask for a payout by regular mail. Mail service outside of the USA is a wee bit different. Opening mail is common by the workers. Mail disappearing is not unusual.

[JerseyShop101]

It's worth complaining about because I never would have paid $15 for almost 3 weeks of waiting, and waiting, and nothing to show for it...

They offered to "only" cancel it and "make" me wait almost another 3 weeks for the money to be returned into my 5Dimes account...

With 5Dimes being a large of an offshore conglomerate as they are, they could have at least offered me some type of bonus, or free withdrawal credit for next time, or something at least...

Geez, has anyone ever heard of customer satisfaction...

3 weeks waiting for nothing to come + 3 more weeks waiting for a refund....

What bothers me even more is the fact that 5Dimes uses some type of service located here in the USA to process and mail out the MoneyGram Money Order...

Has anyone ever mailed something to someone in another state and it took almost 3 weeks to get to them?...

No!

Thats why its always best to stay away from regular mail. Stick with fedex so you can track it and get it the next day. Or ** or ** the same day.

I know you didn't do this, but you have to understand their point of view, as there are people out there do lie and say they never received it even after they cashed it. I've had some contracted employees swear to me several days after pay day that they lost their paycheck, and that there mortgage and everything was due, etc, etc. I would find out later that they cashed it the same day they received it.

[flyingillini]

If this is real and your stressing over 200, you really need to stop gambling. Just do what Brock does, bet with SBR points.

[JerseyShop101]

4257808212/29/09 11:07pm$386.92$386.92Wager Won42562476-1$200.00$186.92
Win12/29/09 9:00pm Reduced Basketball 555 Syracuse -2 -107* vs Seton Hall
4256247612/29/09 9:04pm-$200.00$0.001 Wager(s) Placed42562476-1$200.00$186.92
Win12/29/09 9:00pm Reduced Basketball 555 Syracuse -2 -107* vs Seton Hall


So you guys actually believe that $200 is a mortgage payment...OMG, I guess I need to go back to the MajorWager forum where some people at least took some finance classes in college...

We can only go by what you type in here. Some people bullshit more than others. But I kid you not and unfortunately- there are a lot of gamblers that do have their mortgage payment on the line that post in these forums. And when they say it, they aren't kidding.

[JerseyShop101]

We shouldn't really be using the books like a bank or atm machine. Sending $200 back and forth isn't worth it. The fees for withdrawing are a killer.

[G's pks]

jabamayne.... it sounds like you should of talked to Tony FIRST! As usual I will take the unpopular position... you are betting your mortgage money on sports??? Then filing complaints because something got lost in the mail???? 5 dimes I believe should cancel your account... Oh i like dallas tonight! Will be my only play...

[Grandmaster B]

If this is real and your stressing over 200, you really need to stop gambling. Just do what Brock does, bet with SBR points.