I haven't reached anyone in management since the "move". I thought I'd try again.
I managed to speak with a person at BetUS customer service. I explained who I was, and that I needed to speak to a supervisor in payouts processing. This took much longer than it should have. She agreed, and put me on hold.
After being on hold for 5 minutes, someone answers the phone "Hello?" I once again explain my story. She says I have the wrong company - I was now speaking with "Global SotNet".
I don't know which is worse - having CS people hang up on me, or forwarding me to an unrelated company.
I managed to speak with a person at BetUS customer service. I explained who I was, and that I needed to speak to a supervisor in payouts processing. This took much longer than it should have. She agreed, and put me on hold.
After being on hold for 5 minutes, someone answers the phone "Hello?" I once again explain my story. She says I have the wrong company - I was now speaking with "Global SotNet".
I don't know which is worse - having CS people hang up on me, or forwarding me to an unrelated company.