Here is the story.
I signed up to this promo last month with the following terms given by email:
"You would receive a $500 freebet with your $500 deposit and you would agree not to withdrawal the deposit or bonus amount for 90 days and to roll that amount over 7 times. Winnings are available after a 3 time rollover."
The freebet I was not allowed to place in one go, and I put half of it on El Salvador, which was an outsider that came in. I have not bet the other $250 of the freebet yet.
Yesterday I asked CS how much I had bet so far towards the 7000 total and was a bit taken aback by this reply:
"You have wagered about $1700 and the requirement was a 7 time rollover of the deposit and bonus amount $1562 which equals a total of $10,934 worth of wagers."
So I went on livechat and spoke with CS.
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'debbie'
debbie: Hello how may I help you?
you: hi debbie
debbie: hello
you: my account is xxx
debbie: Is there a specific question I can help you with?
debbie: passworD?
you: yes please. i received an email from cs today
debbie: ok
you: saying i needed to wager over $10 000 usd
debbie: passworD?
you: for the cinco promo
you: pw = xxx
debbie: yes,that's correct
you: when i signed up
you: i was told 7 000 usd
you: so i am confused
debbie: yes, it's $7000
debbie: and $3000 for winnings
debbie: who sent you this email?
you: i checked - it was not signed
you: the part i don't understand is $3000 for winnings
debbie: that's if you have winnings
debbie: and you want to take them out
debbie: you may after giving us $3K in action, only, no time stips
you: so 10 000 is just wrong? it doesn't matter how much i win, it doesn't increase the requirement?
debbie: we just need you to give us $3K in action ti withdrawal for winnings and $7 K total in action to withdrawal the rest
debbie: it's not $10, 000 total
debbie: it's $7K total, but the min is 3K
you: that's what i had thought, but today i received this from your cs : "You have wagered about $1700 and the requirement was a 7 time rollover of the deposit and bonus amount $1562 which equals a total of $10,934 worth of wagers."
you: please could you confirm how much i have wagered? i thought it was just over 2000 so far?
debbie: if the email said $1700 that's what you've given us in action so far
you: i know, but that person got the other thing wrong, about the wagering, so i thought perhaps they also might have counted up wrong, or have maybe been looking at the wrong account
debbie: ok, I was wrong... the deposit was $500 and you won your free play. the winnings are considered bonus, too
debbie: meaning your total amount frozen is $1562
debbie: that's what you have to muktiply by 3 for winnings and then 7 for all
debbie: so the email was correct, the person who sent that was one of our managers, Butch
you: o dear. this is not normal is it, for a bonus i mean. i have a second part of the bonus still to come as well, and if that were to win as well, the requirement could become crazier still.
you: when i signed up, this is what I was told: "You would receive a $500 freebet with your $500 deposit and you would agree not to withdrawal the deposit or bonus amount for 90 days and to roll that amount over 7 times. Winnings are available after a 3 time rollover. "
you: you can see there was no mention of winnings there.
debbie: yes, but the winnings of the free bet are considered bonus as well
debbie: because the free bet was a bonus to start with
you: OK, I understand where you are coming from on this, but in my experience this is not normal. I am going to ask on one of the betting forums about this. If I would like to query it with your manager who should i write to please?
debbie: butch
you: OK, thank you for your time debbie.
I have never experienced before that a book raises the wagering requirement depending on whether your freeplay bet/s win.
This seems irregular to me, but I am not so very experienced, so I would like to ask if this is fair play by the book?
I signed up to this promo last month with the following terms given by email:
"You would receive a $500 freebet with your $500 deposit and you would agree not to withdrawal the deposit or bonus amount for 90 days and to roll that amount over 7 times. Winnings are available after a 3 time rollover."
The freebet I was not allowed to place in one go, and I put half of it on El Salvador, which was an outsider that came in. I have not bet the other $250 of the freebet yet.
Yesterday I asked CS how much I had bet so far towards the 7000 total and was a bit taken aback by this reply:
"You have wagered about $1700 and the requirement was a 7 time rollover of the deposit and bonus amount $1562 which equals a total of $10,934 worth of wagers."
So I went on livechat and spoke with CS.
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'debbie'
debbie: Hello how may I help you?
you: hi debbie
debbie: hello
you: my account is xxx
debbie: Is there a specific question I can help you with?
debbie: passworD?
you: yes please. i received an email from cs today
debbie: ok
you: saying i needed to wager over $10 000 usd
debbie: passworD?
you: for the cinco promo
you: pw = xxx
debbie: yes,that's correct
you: when i signed up
you: i was told 7 000 usd
you: so i am confused
debbie: yes, it's $7000
debbie: and $3000 for winnings
debbie: who sent you this email?
you: i checked - it was not signed
you: the part i don't understand is $3000 for winnings
debbie: that's if you have winnings
debbie: and you want to take them out
debbie: you may after giving us $3K in action, only, no time stips
you: so 10 000 is just wrong? it doesn't matter how much i win, it doesn't increase the requirement?
debbie: we just need you to give us $3K in action ti withdrawal for winnings and $7 K total in action to withdrawal the rest
debbie: it's not $10, 000 total
debbie: it's $7K total, but the min is 3K
you: that's what i had thought, but today i received this from your cs : "You have wagered about $1700 and the requirement was a 7 time rollover of the deposit and bonus amount $1562 which equals a total of $10,934 worth of wagers."
you: please could you confirm how much i have wagered? i thought it was just over 2000 so far?
debbie: if the email said $1700 that's what you've given us in action so far
you: i know, but that person got the other thing wrong, about the wagering, so i thought perhaps they also might have counted up wrong, or have maybe been looking at the wrong account
debbie: ok, I was wrong... the deposit was $500 and you won your free play. the winnings are considered bonus, too
debbie: meaning your total amount frozen is $1562
debbie: that's what you have to muktiply by 3 for winnings and then 7 for all
debbie: so the email was correct, the person who sent that was one of our managers, Butch
you: o dear. this is not normal is it, for a bonus i mean. i have a second part of the bonus still to come as well, and if that were to win as well, the requirement could become crazier still.
you: when i signed up, this is what I was told: "You would receive a $500 freebet with your $500 deposit and you would agree not to withdrawal the deposit or bonus amount for 90 days and to roll that amount over 7 times. Winnings are available after a 3 time rollover. "
you: you can see there was no mention of winnings there.
debbie: yes, but the winnings of the free bet are considered bonus as well
debbie: because the free bet was a bonus to start with
you: OK, I understand where you are coming from on this, but in my experience this is not normal. I am going to ask on one of the betting forums about this. If I would like to query it with your manager who should i write to please?
debbie: butch
you: OK, thank you for your time debbie.
I have never experienced before that a book raises the wagering requirement depending on whether your freeplay bet/s win.
This seems irregular to me, but I am not so very experienced, so I would like to ask if this is fair play by the book?
