US horseplayers be wary at youbet.com twinspires now gets my action

[topgame85]

I have used several of the ADW sites for the past 2 years or so and have always liked youbet.com the best, the layout just seemed better and checks came within 5 days. Easy money in easy money out never had a single problem, even bought stock in the company.This weekend my girl ran up to the store to get some smokes so I asked her to pick me up a ******** money pak to deposit in youbet, gave her a hundred dollar bill and told her to get smokes, some beer and $30 ******** just so i could dick around and play a few exacta boxes hoping to get lucky. So anyways she comes back I put in the number $30 shows up in the account I hit a few small races but end up bust by the end of the night and go to sleep. I wake up the next morning and ask my girl where the change was and she informs me she had put it on the moneypak so I look at the receipt and sure enough it was a $60 money pak not $30. So I call them up and explain what happens and the CS rep says there is nothing we can do we don't have access to anything like that. So I ask whatshe means and she says they can't check and to call green dot, this clearly makes no sense that they can't check how much was on the money pak I start to get frustrated as she is oblivious. She just keeps repeating call moneypak.... I tell her I have the receipt the card number etc and that money pak has nothing to do with running their site so how can they help me with an issue at youbet and she has no answer. I say so let me get this right you can't check how much is on a money pak then I can buy a mimimum $20 one and put the code in the deposit section and claim it is for the max $500 and that will be put in my balance because you can't check how much is on it? and she says well that won't get approved, so I say then you CAN tell how much is on it correct? and she just shuts up. So i say what you just get to keep the free $30 because I have a green dot card and know how it works when you put the money in your account you enter the money pak number and the full balance is transferred. She had no good answer. Basically this is peanuts $30 is no big deal it is just the principle and the horrible CS. They can keep the $30. I am not a HUGE horseplayer but am a very consistent one pump several K through a month not all on big time bets but several $6-$25 exotics and $10-50 WPS bets, with all the competivness in ADW's you would think they could hire decent helpful CS or else they will continue to lose loyal decent customers not that I make or break their bottomline.

[onthewhat]

[jellobiafra]

Topper, did you ask to speak to a supervisor? As soon as you realize you are talking to a dipshit you should demand to speak to supervisor, even if they have to call you back. Eventually they will get rid of the dipshits if they keep causing managers to have to talk to customers.

I'm sorry to hear you having trouble with youbet because I love the place and I know you did previously too. Hope they work it out for you. I know it's not the money so much as the idiocy on their end. Call them back and ask to speak to somebody in charge.

[topgame85]

No Jello I was too frustrated to bother, $30 did not seem like it was worthy of anymore of my time and in past experiences I find when there are dumb CS people quite often the managers are just as bad I mean hell they hired the idiots right? Plus why would I want to continue playing with a place that is A. either lying out of their ass or B. actually incapable of keeping tabs on a players money? I did love them and still love the site layout and maybe after some time has passed may even give them another reluctant shot for this simple reason but in the mean time I feel like at the least I rather have them lose at least a few hundred dollars in take that I'd have given to them to their main competitor for the hassel and incompetence.

[Sam Odom]

can you try and deposit another 30 on the same GD number?

[jellobiafra]

I understand but if I were you I'd take 5 minutes and shoot them an email at least. Maybe it will make it to somebody with a brain. That way you don't have to worry about the frustration of dealing with someone live. If you are leaving them anyway just let them know that and explain why. You might not hear back for a few days but if you are done there anyway it doesn't matter. If you don't hear back you made the right decision. But I would bet you will hear back in a day or two with a favorable resolution to your issue.

Good luck.

[Richkas]

can you try and deposit another 30 on the same GD number?

Thats what I would do.

[topgame85]

Did not try that Sam and Richie may give it a try but then they may think I am trying to scam them or some shit if it does not work and cause more problems..... Jello, maybe I will suck it up and spend the time to send them an email and see what they have to say about it unfortunately I don't recall the stupid chicks name because at the very least whether they could apologoze and woo me back or not they could at least be warned that this girl is costing them several clients if they did get more complaints on her

[Sam Odom]

Who cares what they think if you are leaving them Try it Topper

[jellobiafra]

TG, just tell them you spoke to a woman in CS. I doubt their CS dept is that big and they probably keep a log of all conversations with clients.

[topgame85]

Thanks for the advice guys I will first try to put the code in again if it does not work I'll shoot an email to them just telling them about how disappointing the situation was after a healthy length good relationship with them, I am big on second chances but only when someone is determined to improve so we will see

[wtf]

i know all the senior management there, i worked in their offices for about a year

they have a small cs department

and they are run by total retards

they hire the lowest rungs on the food chain to save money

i shut down my accounts there almost two years ago, i put a shocking amount of money through their platform and they still treat me like a peasant, i was a platinum player

dont waste your time topper, move on

[topgame85]

wow thanks for the insight WTF, what do you think of spires or is there anyone else better than them? I know you are outside the US and have accest to the better offerings but if you were still using an ADW who would you play with

[jon101]

Just process another transaction on the moneypak for the difference thats left man, it will work. And you get your money!

[topgame85]

would be nice, then the only question is what do I do with it get a measly $30 check or give them the action? at work right now off in twenty minutes going to give it a shot when I get home and see if it works and figure it out

[Richkas]

would be nice, then the only question is what do I do with it get a measly $30 check or give them the action? at work right now off in twenty minutes going to give it a shot when I get home and see if it works and figure it out

Where do u work at?

[wtf]

wow thanks for the insight WTF, what do you think of spires or is there anyone else better than them? I know you are outside the US and have accest to the better offerings but if you were still using an ADW who would you play with

use xpressbet, you should also use the direct deposit to your checking account

[topgame85]

Work for a limousine company in the DC metro area

[Immortality]

topgame,
Use Twinspires. They are great. Free e-check deposits and withdrawals. No need to buy ******** shit in the store. You do not have to bet certain amounts to get live video and replays like other sites. Free past performances as long as you make a $2 bet at the track.

[jjgold]

Twinspires is excellent and twinspires tv on the pc is very good

free pp's of all sorts also

Youbet is a slightly better platform though

[topgame85]

well it worked, I put in the old number and $30 which was the difference and it was put into my account, my question now is if it that easy why was the CS too dumb to mention that or is it just that they have no idea what they are doing and approve whatever amount you claim is on it, or did they know they were shorting me and just hope I didn't realize it?

[konck]

I dont get it if you put 60 on the card put 30 in the site .....the card has 30 remaining what would the horse site have to do with it. Just use the card and go fill up with gas

[Art Vandeleigh]

One of the most unnecessary "Shoot first ask questions later" threads I have ever read at this site, and I've read a lot of them at SBR.

[exstatman]

The idea a US based, licensed account wagering company would try to "steal" $30 is among the most absurd accusations ever.

[topgame85]

are you really that thick? or do you just not understand how green dot moneypaks work.... it is a one time reload card it is not the credit card that you use repeatedly, and they were not trying to "steal" $30 they were just too retarded to explain how to send the rest to the account, had the CS not blown this thread would never have been started, get a ******** credit card and buy a reloadable money pak and see if they allow2 you to spread the money around, the answer is NO so get off your "high horse" Art/exstat

[topgame85]

and for the record when this was mentioned I actually attempted to just add the remaining $30 back to my green dot credit card which when I did so it said no funds available to add, so the error was on youbet processor and terrible CS don't try to flip it on me, I am glad some people on here try to help and pricks like you just bust peoples balls with a valid complaint

[exstatman]

While I certainly appreciate being called a prick by someone of your stature, the point is your complaint is not a valid one. I called a friend who works in the technology area at Youbet, and what you say is simply wrong. First off, it is the customer who enters the amount of the deposit; Youbet sends it to MoneyPak for approval, and if it's approved, it goes into the account. Youbet has no way to verify the balance of the MoneyPak so nobody at Youbet CS could have helped you with that. So basically, you entered $30, Youbet sent that for approval and put $30 in your account. You assumed Youbet should have known $60 was on the card, which is not true. You goofed and tried to blame Youbet, plain and simple.

[DogPlayer]

1) Youbet takes phone wagers so I GUARANTEE they have a call recording system...

2) If the lady really did screw up then her supervisor will be able to listen to the call...

3) as far as her being able to give you the $30 would you allow an employee who probably makes $9 an hour the ability to put money into players accounts... you need to talk with a supervisor

[exstatman]

What screw up was made? The customer entered $30, which was approved, then he demanded the CS at Youbet find out what happened to $30 he claimed was on the card. Youbet has no access to MoneyPak account balances, so this is Youbet's fault? Had $60 been entered and $30 credited, that would be a Youbet screwup, but that's not what he even claimed.

[DogPlayer]

I agree with you I don't think youbet made any error here but what I am saying is if for some reason the lady was rude or whatnot its a given they have the call recorder...

He really should call ******** it makes the most sense really

[exstatman]

Hey if Youbet CS was rude, that's a totally different issue.

The other question would seem to be, who would pay $4.95 to deposit $60? You could use Express Funding and deposit $500 for that same fee.

BTW, Youbet takes automated phone wagers only, so there's no live operators.

[Art Vandeleigh]

and for the record when this was mentioned I actually attempted to just add the remaining $30 back to my green dot credit card which when I did so it said no funds available to add, so the error was on youbet processor and terrible CS don't try to flip it on me, I am glad some people on here try to help and pricks like you just bust peoples balls with a valid complaint

You really can't see the difference between coming here and saying I've got a problem can anyone help me, and shouting out "Be wary of company XYZ" before you've done a more thorough investigation?

[aggieshawn]

good luck to you but you are fighting a lossing battle.
always check everything.

[yahoonino]

can you try and deposit another 30 on the same gd number?

you should still have 30 dollar available on the same card,,,,

[yahoonino]

I use green dot money pack all the time ,,,you can buy 100 dollar worth and just deposit only 50,,it still give you avalible balance of 50 dollar on your card,,,,,it that make sence????