they are holding my money hostage. I DO not have utility bill, i live with my parents,
i have sent them my license and passport which was approved(see below<3weeks ago>), weeks prior and as youll see below all that is required to qualify
AND NOW THEY ARE RENEGGING and refusing to release my 797$
until they get a photo picture not a scanned image !?? which they initially requested and approved !!
all deposits made thru moneybookers, im requesting my withdrawal the same way,
they take 5 of my deposits, and refuse to credit me back 757$
THEN (1 month ago)
NOW
Dear leo,
We note that you have requested a withdrawal from your account 69489TQ. We therefore ask that you provide us with the following documentation for identification purposes:
- A utility bill (e.g. gas/electric) verifying your name and address
Please forward all of the following as attachments to documents@willhill.com in .JPEG format.
they are refusing to give me my money
Over 18s Only - William Hill Age Verification Measures
William Hill takes active measures to ensure that all clients are of legal age for gambling (18 years old). In a small number of cases the checks that we carry out are not able to verify the age of new account holders. If this applies to your account we would need to ask for further information from you to confirm you are at least 18 years old.
The simplest and quickest way we can verify you are over 18 years old would be to contact our Verification team on 0800 731 7823(UK) or 00800 3551 3551 (International) who will be happy to complete the necessary checks with you over the telephone.
Alternatively, you could provide us with a suitable document to prove your date of birth by fax or email. We will accept any of the following documents:
You can scan and email your document to: avs@williamhill.co.uk
Please include your account number / username within the email to ensure your check is completed promptly. Furthermore, please scan and save your documents as .JPEG images to ensure we can view them when they arrive.
i have sent them my license and passport which was approved(see below<3weeks ago>), weeks prior and as youll see below all that is required to qualify
AND NOW THEY ARE RENEGGING and refusing to release my 797$
until they get a photo picture not a scanned image !?? which they initially requested and approved !!
all deposits made thru moneybookers, im requesting my withdrawal the same way,
they take 5 of my deposits, and refuse to credit me back 757$
THEN (1 month ago)
| Subject: jpeg attachement | |
| Hi Leo, Thank you for your recent contact via email and chat, thus assisting us to verify the age on your William Hill account. We are pleased to confirm that we have verified the identification forwarded to us against the details registered on your account and that we have now been able to verify that you are over the age of 18. Thank you for your cooperation in this matter and we apologize for any inconvenience caused during this time. If you have other queries, please contact our Customer Service Department for further assistance. We hope that you will continue to enjoy the use of your account and the service that we offer here at William Hill. If we can be of any further assistance then please do not hesitate to contact us. Kind Regards, Nikolai Age Verification Team William Hill Online |
| Subject: RE: Your William Hill account | |
| Hi leo, We are in receipt of your email and have saved your documents in a secure file. At this time, we still require you to send us the following documents captured using a digital camera: * A valid photo ID such as a driver's license, national ID or passport * A proof of address issued within the past six months (e.g. a utility bill or bank statement) Upon receipt of the mentioned file(s), we will then be able to update your account and proceed with your request without further delays. We look forward to your response. Best regards, Security Department William Hill Online |
We note that you have requested a withdrawal from your account 69489TQ. We therefore ask that you provide us with the following documentation for identification purposes:
- A utility bill (e.g. gas/electric) verifying your name and address
Please forward all of the following as attachments to documents@willhill.com in .JPEG format.
they are refusing to give me my money
Over 18s Only - William Hill Age Verification Measures
William Hill takes active measures to ensure that all clients are of legal age for gambling (18 years old). In a small number of cases the checks that we carry out are not able to verify the age of new account holders. If this applies to your account we would need to ask for further information from you to confirm you are at least 18 years old.
The simplest and quickest way we can verify you are over 18 years old would be to contact our Verification team on 0800 731 7823(UK) or 00800 3551 3551 (International) who will be happy to complete the necessary checks with you over the telephone.
Alternatively, you could provide us with a suitable document to prove your date of birth by fax or email. We will accept any of the following documents:
- Birth Certificate
- Driving Licence
- Passport
- Signed Credit Agreement
You can scan and email your document to: avs@williamhill.co.uk
Please include your account number / username within the email to ensure your check is completed promptly. Furthermore, please scan and save your documents as .JPEG images to ensure we can view them when they arrive.
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