7:23:53 PM System says, Connected to chat.bodog.com
7:23:53 PM System says, Session ID: 7686
7:23:59 PM System says, Riley M has joined this session!
7:23:59 PM System says, Connected with Riley M
7:23:59 PM System says, Welcome to Bodog Customer Service, my name is Riley M. How may I assist you today?
7:24:05 PM InTheHole says, Hi Riley
7:24:13 PM InTheHole says, My sportsbook account is ********
7:24:24 PM InTheHole says, What is my "PokerName"
7:25:20 PM Riley M says, Can you please verify your mother’s maiden name and the city you were born in?
7:25:46 PM InTheHole says, ************
7:26:55 PM Riley M says, I see that you currently do not have a Poker Screen Name. In order to get a screen name please download the Poker software and log-in to create a screen name.
7:28:04 PM InTheHole says, I downloaded the softwre andI am on the site I see the tables
7:29:34 PM Riley M says, Are you able to view your screen name when you sit at a table?
7:31:08 PM InTheHole says, It says my current accout status does not allow you access to the poker room
7:31:22 PM InTheHole says, Tacking ID 2212461517
7:32:50 PM Riley M says, This is because you are currently playing for fun and not for real money.
7:33:28 PM InTheHole says, I need to set this up for the SBRForum Tournamnet
7:33:33 PM InTheHole says, What do I need to do?
7:34:56 PM Riley M says, Possibly the screen name you originally chose was already taken. Please log-in and create a new Poker Screen Name.
THEN THE GUY DROPS ME AND THIS GUY ARRIVES
7:35:54 PM System says, You are being transferred to another queue. Please stand by...
7:35:55 PM System says, Riley M has left this session!
7:36:01 PM System says, InTheHole S has joined this session!
7:36:01 PM System says, Connected with Gregory S
7:36:24 PM InTheHole says, hello?
7:36:41 PM Gregory S says, Hello, how can I help you?
7:37:13 PM InTheHole says, Riley M just queue me out....Is this typical?
7:37:28 PM InTheHole says, I need to set up a Poker nme for account *******
7:37:41 PM Gregory S says, He is in a different department.
7:37:56 PM Gregory S says, One moment please.
7:37:57 PM InTheHole says, Completely uselesss....keep hi there
7:38:03 PM InTheHole says, keep him there
7:39:37 PM Gregory S says, Ok, as of now you do not have a poker name, and you see the tracking id, 2212461517, correct?
7:39:48 PM InTheHole says, Correct
7:40:31 PM Gregory S says, One moment, I will attempt to fix this.
7:42:27 PM Gregory S says, It appears our Financial Services will need to speak with you directly in order to resolve this issue, please call 1-866-502-3365
7:42:42 PM InTheHole says, lol...thanks
7:43:27 PM Gregory S says, Thank you, sorry for any inconvenience.
7:44:36 PM InTheHole says, I need to speak to "financial services" to play a SBRForum tournament. Thanks for reminding me why I never up'ed withyour book
7:45:30 PM Gregory S says, It is that department that needs to speak with you, it is not a poker issue.
7:46:00 PM InTheHole says, Gotcha...thanks for your "assistance"
7:46:08 PM InTheHole says, Havea nice day.
7:46:14 PM Gregory S says, Your welcome.
