I requested a cashout at Doyle's room about 2 weeks ago for about 1k. I later received an email that one of there check processor's went down and payouts for a regular check will now be 8-10 weeks instead of the normal 2 weeks. Anyone else having problems at Doyle's?
This is the email I received:
We regret to inform you that, one of our merchant processor which issued our outgoing check(s) has closed operations with us due to unknown reasons as of 25-Feb-2009.
Due to the loss of one of our merchant processor our arrival time for regular check(s) of 6 to 8 weeks has just been changed to 8 to 10 weeks for any regular mail check and 5 to 10 days on all courier (FedEx, DHL or UPS) check(s) please keep in mind that, they could arrive sooner as you will be paid.
This is due to our merchant not processing all outgoing withdrawals that they had in there possession at the time of there closer which, could be anywhere from the beginning of January to date. Also, the email your receive in regards to your withdrawal request being processed does not mean it has been sent out by us or our merchant all this means is that, we have completed your request from our internal systems.
We do understand the frustration our customers feel when they do not receive there withdrawal request on time. We are also very aware of the situation in regards to how long the time frame is but, we cannot rush our processor to issue these checks immediately as we are not there only client.
We want to inform you of this delay as soon we were advised as a testament to our appreciation as our customer(s). You can be confidence that you will receive your payment.
We know this situation it’s been extremely frustrating for you as well as for us, especially in light of the fact that you have been a valued customer of ours...
We very much appreciate your business and apologize for any inconvenience.
This is the email I received:
We regret to inform you that, one of our merchant processor which issued our outgoing check(s) has closed operations with us due to unknown reasons as of 25-Feb-2009.
Due to the loss of one of our merchant processor our arrival time for regular check(s) of 6 to 8 weeks has just been changed to 8 to 10 weeks for any regular mail check and 5 to 10 days on all courier (FedEx, DHL or UPS) check(s) please keep in mind that, they could arrive sooner as you will be paid.
This is due to our merchant not processing all outgoing withdrawals that they had in there possession at the time of there closer which, could be anywhere from the beginning of January to date. Also, the email your receive in regards to your withdrawal request being processed does not mean it has been sent out by us or our merchant all this means is that, we have completed your request from our internal systems.
We do understand the frustration our customers feel when they do not receive there withdrawal request on time. We are also very aware of the situation in regards to how long the time frame is but, we cannot rush our processor to issue these checks immediately as we are not there only client.
We want to inform you of this delay as soon we were advised as a testament to our appreciation as our customer(s). You can be confidence that you will receive your payment.
We know this situation it’s been extremely frustrating for you as well as for us, especially in light of the fact that you have been a valued customer of ours...
We very much appreciate your business and apologize for any inconvenience.