Good afternoon fellow sportsbook punters or good whatever time it is in your part of the world.
You will see that this is my first post on SBR and unfortunately it has to be a negative one in connection with 10Bet. Hopefully it will prevent others from inconvience and perhaps risk to their "hard earned".......so here's my story.
I recently joined up through soccerpunter.com who were advertising a 15% bonus to $200. I duly deposited $1333.34 to qualify for the $200 but found that an automatic bonus of $39.77 was added. I emailed CS about it, their reply was a short "one liner" that the offer had changed to 50% to $30 with no further comment. I emailed them to inform them that the soccerpunter.com offer played an integral part of my decision to join 10Bet and attached a screenshot as proof of the offer. (The original offer I signed up to on soccerpunter was removed from soccerpunter's website shortly after I joined 10Bet). Their reply was another short one line message to say that the offer was a maximum bonus of €50, yes €50 this time not dollars, (that is purely academic of course) no further comment accompanied this.
Out of principal I thought "sod it" and withdrew my original deposit back to Neteller leaving the bonus in my account. One week past without receiving funds back to Neteller and my balance was showing as zero at 10Bet (the bonus had been removed manually). I emailed them yesterday and referred to their website describing Neteller withdrawals as "immediate". Today I checked Neteller to find a credit from them of $1254.34, $80 short.
An email was present in my inbox informing me that my withdrawal had been made but a 6% charge had been deducted as no bets had been placed.
I have addressed an email to the MD detailing my case as above, requested a refund of the $80 and an apology for this disgraceful behaviour.
I will report back on the outcome.
You will see that this is my first post on SBR and unfortunately it has to be a negative one in connection with 10Bet. Hopefully it will prevent others from inconvience and perhaps risk to their "hard earned".......so here's my story.
I recently joined up through soccerpunter.com who were advertising a 15% bonus to $200. I duly deposited $1333.34 to qualify for the $200 but found that an automatic bonus of $39.77 was added. I emailed CS about it, their reply was a short "one liner" that the offer had changed to 50% to $30 with no further comment. I emailed them to inform them that the soccerpunter.com offer played an integral part of my decision to join 10Bet and attached a screenshot as proof of the offer. (The original offer I signed up to on soccerpunter was removed from soccerpunter's website shortly after I joined 10Bet). Their reply was another short one line message to say that the offer was a maximum bonus of €50, yes €50 this time not dollars, (that is purely academic of course) no further comment accompanied this.
Out of principal I thought "sod it" and withdrew my original deposit back to Neteller leaving the bonus in my account. One week past without receiving funds back to Neteller and my balance was showing as zero at 10Bet (the bonus had been removed manually). I emailed them yesterday and referred to their website describing Neteller withdrawals as "immediate". Today I checked Neteller to find a credit from them of $1254.34, $80 short.
An email was present in my inbox informing me that my withdrawal had been made but a 6% charge had been deducted as no bets had been placed.
I have addressed an email to the MD detailing my case as above, requested a refund of the $80 and an apology for this disgraceful behaviour.
I will report back on the outcome.
And thanks for the info. Hope this comes to a good conclusion for you.
