best customer service book.........by miles

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • unknown Gambler
    SBR Wise Guy
    • 11-11-08
    • 758

    #1
    best customer service book.........by miles
    I just got off the phone with a chap from Heritagesports, could not of found a nicer person if i called a church.

    this guy stood on the phone with me for a half hour giving me a lowdown on there way of doing buisness,he anwsered every question i threw at him with class.

    i never experienced a customer service person as honest and kind as this guy Murph from HERITAGE.


    Can anybody from SBR tell me why the B grading of this shop?

    What makes this BOOKMAKER a B as opposed to an A?
  • durito
    SBR Posting Legend
    • 07-03-06
    • 13173

    #2
    they'd probably need to take on new customers to be an A
    Comment
    • jjgold
      SBR Aristocracy
      • 07-20-05
      • 388179

      #3
      Heritage is a quiet A

      They do not like the press
      Comment
      • betplom
        SBR Posting Legend
        • 09-20-06
        • 13444

        #4
        Originally posted by unknown Gambler
        I just got off the phone with a chap from Heritagesports, could not of found a nicer person if i called a church.

        this guy stood on the phone with me for a half hour giving me a lowdown on there way of doing buisness,he anwsered every question i threw at him with class.

        i never experienced a customer service person as honest and kind as this guy Murph from HERITAGE.


        Can anybody from SBR tell me why the B grading of this shop?

        What makes this BOOKMAKER a B as opposed to an A?
        They can have the nicest people in the world as their CS reps but they aren't open to accepting new customers and their funding/withdrawing methods are limited.

        They don't offer credit card or ewallet (moneybookers) deposits/withdrawals, they only use bankwire/**/**/Cheque.

        I have an account with them but rarely use it as it means a trip to the moneygram place and getting ripped off on the conversion rate to USD.
        Comment
        • AgainstAllOdds
          SBR Hall of Famer
          • 02-24-08
          • 6053

          #5
          Rebatewager is pretty solid. Talk to Sam.
          Originally posted by SBR_John
          AAO = good dude. Buying you a drink in Vegas buddy.
          Comment
          • flyingillini
            SBR Aristocracy
            • 12-06-06
            • 41219

            #6
            I have been saying this from day 1, Heritage is by far the best book out there. I get my money the same day and the best customer service by far. It is the only book I use and I intend to keep it that way.
            המוסד‎
            המוסד למודיעין ולתפקידים מיוחדים‎
            Comment
            • InvestmentWager
              SBR Rookie
              • 05-11-09
              • 19

              #7
              Originally posted by flyingillini
              I have been saying this from day 1, Heritage is by far the best book out there. I get my money the same day and the best customer service by far. It is the only book I use and I intend to keep it that way.
              Youre obviously not into this whole sports betting thing to try and make money. Oh how I remember the days of being a rec player.
              Comment
              • donjuan
                SBR MVP
                • 08-29-07
                • 3993

                #8
                Youre obviously not into this whole sports betting thing to try and make money. Oh how I remember the days of being a rec player.
                Flying doesn't claim otherwise. Save your criticism for one of the story tellers.
                Comment
                • Emmett Brown
                  SBR Sharp
                  • 04-27-09
                  • 425

                  #9
                  Originally posted by flyingillini
                  I have been saying this from day 1, Heritage is by far the best book out there. I get my money the same day and the best customer service by far. It is the only book I use and I intend to keep it that way.
                  I called their 800 number and they said by football season they will start taking new customers. He also said that current members can also refer and they will take a new acct that way. I would be down to shoot someone $30 via paypal if they could put in a good word for me. Let me know.
                  Comment
                  • flyingillini
                    SBR Aristocracy
                    • 12-06-06
                    • 41219

                    #10
                    Originally posted by InvestmentWager
                    Youre obviously not into this whole sports betting thing to try and make money. Oh how I remember the days of being a rec player.
                    I bet on sports for fun and it is strictly recreation for me. I don't want the hassle of other books. Heritage treats me better than I could of ever imagined. I played with other books to get the feel of things and I stuck with who I have had the best experience with. If I can make some money great, if not maybe I can learn some things which I have.
                    המוסד‎
                    המוסד למודיעין ולתפקידים מיוחדים‎
                    Comment
                    • Matt Rain
                      SBR Hall of Famer
                      • 02-13-07
                      • 5001

                      #11
                      Legendz/ThePig is another outfit with great customer service. Very few of those out there.
                      Comment
                      • big joe 1212
                        SBR Posting Legend
                        • 06-01-08
                        • 19380

                        #12
                        Originally posted by donjuan
                        Flying doesn't claim otherwise. Save your criticism for one of the story tellers.

                        Comment
                        • big joe 1212
                          SBR Posting Legend
                          • 06-01-08
                          • 19380

                          #13
                          Heritage has always been great for me, but I can't understand why they wouldn't want new customers?
                          Comment
                          • durito
                            SBR Posting Legend
                            • 07-03-06
                            • 13173

                            #14
                            Originally posted by big joe 1212
                            Heritage has always been great for me, but I can't understand why they wouldn't want new customers?

                            Processing issues in the post UIGEA environment are very real. It's best to stay as far under the radar as possible. If a book is profitable, it may be preferable to stay small. Most USA players have quit online and just do locals anyway, so taking new post up may just lead to an influx of sharps.
                            Comment
                            • big joe 1212
                              SBR Posting Legend
                              • 06-01-08
                              • 19380

                              #15
                              Originally posted by durito
                              Processing issues in the post UIGEA environment are very real. It's best to stay as far under the radar as possible. If a book is profitable, it may be preferable to stay small. Most USA players have quit online and just do locals anyway, so taking new post up may just lead to an influx of sharps.

                              Comment
                              • donjuan
                                SBR MVP
                                • 08-29-07
                                • 3993

                                #16
                                Legendz/ThePig is another outfit with great customer service. Very few of those out there.
                                Problem is their lines are extremely vanilla (basically Pinny without reduced vig) and they only have $500 limits. I might redeposit in August and just roll over the bonus by playing NFL teasers, though.
                                Comment
                                • InvestmentWager
                                  SBR Rookie
                                  • 05-11-09
                                  • 19

                                  #17
                                  Originally posted by donjuan
                                  Flying doesn't claim otherwise. Save your criticism for one of the story tellers.

                                  Who was criticizing? I just compared him to the way I used to be. A player that bet just so I could throw something at the TV.
                                  Comment
                                  • big joe 1212
                                    SBR Posting Legend
                                    • 06-01-08
                                    • 19380

                                    #18
                                    Originally posted by InvestmentWager
                                    Who was criticizing? I just compared him to the way I used to be. A player that bet just so I could throw something at the TV.
                                    you were being a smartass!
                                    Comment
                                    • AMBlai01
                                      SBR Hall of Famer
                                      • 09-16-08
                                      • 5882

                                      #19
                                      I would love to get into Heritage as I have heard some great things but need a referral from a player that has been there for a while...
                                      Comment
                                      • raydog
                                        SBR Hall of Famer
                                        • 11-07-07
                                        • 6984

                                        #20
                                        sorry amby. i would give that referral, but your true hoodlum colors came out in those c.r. videos. i just dont think its a good idea. i can give you another books # and you can try them...you gotta tell them uncle richie sent you though
                                        Comment
                                        • AMBlai01
                                          SBR Hall of Famer
                                          • 09-16-08
                                          • 5882

                                          #21
                                          You mean I can't tell them Uncle RayRay sent me?
                                          Comment
                                          • big joe 1212
                                            SBR Posting Legend
                                            • 06-01-08
                                            • 19380

                                            #22
                                            Originally posted by AMBlai01
                                            You mean I can't tell them Uncle RayRay sent me?
                                            you can tell them that!

                                            but then they will put you on the blacklist!
                                            Comment
                                            • flyingillini
                                              SBR Aristocracy
                                              • 12-06-06
                                              • 41219

                                              #23
                                              Originally posted by AMBlai01
                                              I would love to get into Heritage as I have heard some great things but need a referral from a player that has been there for a while...
                                              You will be very happy and will be treated the best you have been treated by a book. I wish I can be treated like I do with Heritage in other aspects of business I deal with. They are truly top notch. Good luck on getting a referral.
                                              המוסד‎
                                              המוסד למודיעין ולתפקידים מיוחדים‎
                                              Comment
                                              • big joe 1212
                                                SBR Posting Legend
                                                • 06-01-08
                                                • 19380

                                                #24
                                                Originally posted by flyingillini
                                                You will be very happy and will be treated the best you have been treated by a book. I wish I can be treated like I do with Heritage in other aspects of business I deal with. They are truly top notch. Good luck on getting a referral.
                                                why dont you give him one?
                                                Comment
                                                • flyingillini
                                                  SBR Aristocracy
                                                  • 12-06-06
                                                  • 41219

                                                  #25
                                                  Originally posted by big joe 1212
                                                  why dont you give him one?
                                                  I would rather someone else do it. I don't know the poster that is wanting to get in the book.
                                                  המוסד‎
                                                  המוסד למודיעין ולתפקידים מיוחדים‎
                                                  Comment
                                                  • big joe 1212
                                                    SBR Posting Legend
                                                    • 06-01-08
                                                    • 19380

                                                    #26
                                                    Originally posted by flyingillini
                                                    I would rather someone else do it. I don't know the poster that is wanting to get in the book.

                                                    yeah, true!
                                                    Comment
                                                    Search
                                                    Collapse
                                                    SBR Contests
                                                    Collapse
                                                    Top-Rated US Sportsbooks
                                                    Collapse
                                                    Working...