MATCHBOOK.. MORE problems...

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  • poker_dummy101
    Restricted User
    • 11-03-08
    • 6395

    #1
    MATCHBOOK.. MORE problems...
    From their webpage:


    Interbook Transfers allow you to send funds to and from other sportsbooks. Funds are transferred almost instantly, and Matchbook charges no fee for this service. Restrictions: minimum $100 transfer; one time roll over requirement before withdrawing.
    To transfer funds, simply send an e-mail addressed to both Matchbook and the partnering book. You must include the following information: your name, your username at both books, and the amount you wish to transfer.
    Here is the e-mail information for our current interbook partners:

    Matchbookaccounts@matchbook.comWSEXaccounts@wsex.comPinnacle Sportscsd@pinnaclesports.comOlympicaccounts@thegreek.com5 Dimesinfo@5dimes.comBetJamaicabanking@betjm.comBetPhoenixaccounts@betphoenix.comBetCris*csd@betcris.com
    * includes Bookmaker, BetMaker, and BigonSports. To transfer





    I highlighted the necessary parts above. It is a 1x rollover. I completed the 1x rollover from my WSEX account and now they are telling me I need to do 2x. I asked "Christopher" in chat where customers could see this clearly written. Because hey, maybe I didnt see it. He informs me, it is NOT WRITTEN ANYWHERE FOR THE PLAYER TO SEE. The only thing shown is a 1x rollover and now they are not letting me withdraw!!!!!!!!!!!

    Mods, PLEASE link this to other appropriate forums like sportsbooks and industry.

    Pathetic they were down 4-5 hrs yesterday and try to pull this shit today.

    Nevermind.. i posted it over there
  • KC
    SBR MVP
    • 04-12-07
    • 1613

    #2
    If you have so many complaints against Matchbook, play somewhere else.
    Comment
    • poker_dummy101
      Restricted User
      • 11-03-08
      • 6395

      #3
      Originally posted by KC
      If you have so many complaints against Matchbook, play somewhere else.
      I guess having rules explicitly stated for people to see is too much to ask. If you put 1x rollover for transfers, THATS WHAT IT SHOULD BE.
      Comment
      • poker_dummy101
        Restricted User
        • 11-03-08
        • 6395

        #4
        *sigh* ok i just put my account balance in matchbook on a game.

        Still think this should be out there though. They are lying right on their cashier page.
        Comment
        • losturmarbles
          SBR MVP
          • 07-01-08
          • 4604

          #5
          Comment
          • losturmarbles
            SBR MVP
            • 07-01-08
            • 4604

            #6
            Originally posted by poker_dummy101
            *sigh* ok i just put my account balance in matchbook on a game.

            Still think this should be out there though. They are lying right on their cashier page.
            why make threads about this if youre going to roll over and comply?
            Comment
            • poker_dummy101
              Restricted User
              • 11-03-08
              • 6395

              #7
              Originally posted by losturmarbles
              why make threads about this if youre going to roll over and comply?

              I dont really dont want to wait that long and plus what if they end up not even giving it to me.

              I made this thread not only to try to help myself, but also let other people know how matchbook is going against their ToS. I would think people want to know this.
              Comment
              • losturmarbles
                SBR MVP
                • 07-01-08
                • 4604

                #8
                they have probably recently changed their policy and just not updated their webpage.

                you couldve probably got your money out, by just filling out a complaint form. but the 2x rollover must not have been that big of a deal.
                Comment
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