Diamond Sportsbook is a Scam

crisp · 03-31-09, 04:04 AM

no kidding. or at least change the name of the book to madoff sportsbook.

Casi · 03-31-09, 08:47 AM

Make the thread title DSI can be a hassle experience, and you are on to something..

CS-MARIO · 03-31-09, 01:21 PM

It is as easy as contacting Customer Service Live chat or calling us at 1-800-5968946, if the mail system is not working for you for some strange reason then you need to contact us directly, Ask for a supervisor If you need to.
Sure it's only $30 bucks but you need to follow the procedure so that we can follow up on your issue.

Casi · 03-31-09, 02:10 PM

So if he contacts live chat, would this be fixed asap?
Iam sure one of you GS guys can make it happen for him?

It is sad anyway, customer service guys should be there to contact "department xxx" so he doesn´t have to.
Reminds me of a big building of burocrats, where everyone is too lazy to actually walk 50 yards to make stuff happen for KING CUSTOMER.

CS-MARIO · 03-31-09, 02:22 PM

Originally posted by Casi

So if he contacts live chat, would this be fixed asap?
Iam sure one of you GS guys can make it happen for him?

It is sad anyway, customer service guys should be there to contact "department xxx" so he doesn´t have to.
Reminds me of a big building of burocrats, where everyone is too lazy to actually walk 50 yards to make stuff happen for KING CUSTOMER.

Sure, It will be taken care of as soon as he contacts us, I am on the live chat right now. He can contact me directly and we will handle this directly with a supervior or a Manager. I am not saying we are going to credit the guy the $30 because I cannot assure you that but I promise that we will check the records, scores and do our best to fix this.

louisvillekid · 03-31-09, 02:38 PM

is this thread about the book called diamond sportsbook that spams me, or the Diamond that is 2betdsi ?

fiveteamer · 03-31-09, 02:40 PM

I wish DSI had instadebit. Good racebook, no complaints.

crisp · 03-31-09, 02:49 PM

Originally posted by CS-MARIO

Sure, It will be taken care of as soon as he contacts us, I am on the live chat right now. He can contact me directly and we will handle this directly with a supervior or a Manager. I am not saying we are going to credit the guy the $30 because I cannot assure you that but I promise that we will check the records, scores and do our best to fix this.

cedrick already said the guy won and now you're saying you're not going to credit him his money. unreal

BigDaddy · 03-31-09, 03:27 PM

ok help me out here

if the wager was graded wrong in the system once it gets graded correctly doesnt that automatically correct the guys wager?

or is this book just re grading the players wagers that bitched?

i know from experience if its get fixed it gets fixed for everyone that bet the game.

how can this book be any different?

CS-MARIO · 03-31-09, 03:29 PM

Originally posted by crisp

cedrick already said the guy won and now you're saying you're not going to credit him his money. unreal

I never said I was not going to credit the guy the $30, I have never seen his account, If Cedrick said he won then Im sure he did but I don't know that so until I do I cannot assure anything but as of right now he has not contacted us, there must be a reason why. This would have been solved a while ago if the customer contacted us directly.

CS-MARIO · 03-31-09, 03:38 PM

Originally posted by BigDaddy

ok help me out here

if the wager was graded wrong in the system once it gets graded correctly doesnt that automatically correct the guys wager?

or is this book just re grading the players wagers that bitched?

i know from experience if its get fixed it gets fixed for everyone that bet the game.

how can this book be any different?

Yes, that is how the system works. But as far as I understand we did not have any complains about this wager, so it was never corrected. According to the house rules, Officially you have only **3** days to contact us and place a claim if you believe a wager was graded incorrectly otherwise we cannot do anything. However we are trying to help this customer, by having him contact us so that we can check it out but he has not done that.

BigDaddy · 03-31-09, 03:41 PM

Originally posted by CS-MARIO

Yes, that is how the system works. But as far as I understand we did not have any complains about this wager, so it was never corrected. According to the house rules, Officially you have only **3** days to contact us and place a claim if you believe a wager was graded incorrectly otherwise we cannot do anything. However we are trying to help this customer, by having him contact us so that we can check it out but he has not done that.

so you graded a wager wrong and just decided to keep all the players that lost that actually won the wager as a loss unless they complained?

LOL! ever think maybe they didn't understand that they won or something else

i find that to be very bad way to run a book IMHO

Peep · 03-31-09, 03:53 PM

I can't believe you don't save all wagers made, would you like to borrow a memory stick?

CS-MARIO · 03-31-09, 03:54 PM

Originally posted by BigDaddy

so you graded a wager wrong and just decided to keep all the players that lost that actually won the wager as a loss unless they complained?

LOL! ever think maybe they didn't understand that they won or something else

i find that to be very bad way to run a book IMHO

Ok, you are not understanding, I have not seen the wager nor his account, from what my co-worker said I am assuming that it was wrong but no other customer said anything about it so it was left the way it was. (graded according to our Official Source ) If the customer for some reason feels like it was graded wrong he needs to contact us we will then study the case and look for alternative sources that can help us figure out if it was wrong or not. Unfortunately we cannot follow up on that until he contact us.

BigDaddy · 03-31-09, 03:58 PM

Originally posted by CS-MARIO

Ok, you are not understanding, I have not seen the wager nor his account, from what my co-worker said I am assuming that it was wrong but no other customer said anything about it so it was left the way it was. (graded according to our Official Source ) If the customer for some reason feels like it was graded wrong he needs to contact us we will then study the case and look for alternative sources that can help us figure out if it was wrong or not. Unfortunately we cannot follow up on that until he contact us.

i'm pretty sure it has been confirmed in this thread the wager was graded incorrectly

what a book this is

CS-MARIO · 03-31-09, 04:08 PM

Originally posted by BigDaddy

i'm pretty sure it has been confirmed in this thread the wager was graded incorrectly

what a book this is

Ok but this Thread is not at 2betdsi, A wagering Manager has not received the claim, All I am doing here is giving an advice to improve the service but I cannot Call and ask the supervisor to check it without the customer doing it first.

Slim · 03-31-09, 04:19 PM

I have send many emails and the recent one was yesterday, [support.sys #336703] wagering dept. This was all I got:

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

CS-MARIO · 03-31-09, 04:24 PM

Originally posted by Slim

I have send many emails and the recent one was yesterday, [support.sys #336703] wagering dept. This was all I got:

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

Sir we ( Live Chat department ) check all the emails. And for some reason we are not getting your email. You are here now so please contact me on the live chat so that we can take care of this. All you need to do is click where it says LiveHelp.

lost4 · 03-31-09, 04:26 PM

Ridiculous!

This guy has sent lots of emails in this issue. Why is noone at CS able to forward one of them to wagering department?

Toit · 03-31-09, 04:46 PM

Originally posted by lost4

Ridiculous!

This guy has sent lots of emails in this issue. Why is noone at CS able to forward one of them to wagering department?

On the other hand, why is this clown unable to call or click the live chat button?

CS-MARIO · 03-31-09, 05:06 PM

Thank you For contacting us " Slim " as you can see the $30 are now in your account after minutes of you contacting me. Sorry for all the inconvenience and just as a reminder for everyone out there ; We ( CS ) are here to help with issues like this so don't be afraid to call or contact us over the chat, We do make mistakes but they can easily be fixed.

treece · 03-31-09, 05:09 PM

Originally posted by Toit

On the other hand, why is this clown unable to call or click the live chat button?

Well if the clown grading the wagers graded them right then this wouldn't be an issue.

Slim · 03-31-09, 05:16 PM

Thank you Super Mario

BigDaddy · 03-31-09, 05:17 PM

Originally posted by CS-MARIO

Thank you For contacting us " Slim " as you can see the $30 are now in your account after minutes of you contacting me. Sorry for all the inconvenience and just as a reminder for everyone out there ; We ( CS ) are here to help with issues like this so don't be afraid to call or contact us over the chat, We do make mistakes but they can easily be fixed.

so how many wagers were taken on this event?

and did you regrade all of them?

BigDaddy · 03-31-09, 05:17 PM

Originally posted by Slim

Thank you Super Mario

they should have put 300 in your account for the hassle it was to get this wager graded correctly

CS-MARIO · 03-31-09, 05:21 PM

Originally posted by Slim

Thank you Super Mario

You are Very Welcome!

And yes all wagers were fixed on this event!

Toit · 03-31-09, 05:26 PM

Originally posted by treece

Well if the clown grading the wagers graded them right then this wouldn't be an issue.

Fair enough.

But mistakes can happen and the solution was given on page 1 of this thread.

CS-Cedrick · 03-31-09, 06:01 PM

Originally posted by Slim

Thank you Super Mario

Glad to see that everything has been fixed with you buddy. Thanks for all the assistance Mario and Fizzz.

Casi · 03-31-09, 06:41 PM

Awesome guys, you fixed a wrongly graded event. How many days did it take you?

CS-Cedrick · 03-31-09, 06:44 PM

Originally posted by Casi

Awesome guys, you fixed a wrongly graded event. How many days did it take you?

Casi, the main issue in this thread has been resolved, that's the most important thing, am I right?

CS-MARIO · 03-31-09, 06:46 PM

Originally posted by Casi

Awesome guys, you fixed a wrongly graded event. How many days did it take you?

Actually " CASI " it was not much of a hassle all it took was the customer to contact us and it was fixed in 5 minutes.

CS-Cedrick · 03-31-09, 06:48 PM

Casi · 03-31-09, 06:51 PM

Nonono iam not Casi, iam CS-Luigi.
Oh well thread closed..let´s move on to your DSI praising shill, shall we? ^^

lost4 · 04-01-09, 05:44 AM

Originally posted by CS-MARIO

And yes all wagers were fixed on this event!

How was this possible when the other customers did not call you?

Fizzz · 04-01-09, 07:07 AM

Sweet Jesus... I'm off one day and this thread extends over for another page? Wow...
Great thing that Slim contacted us... important stuff like this should not be handled over emails... I really do not trust any domain being as efficient as they should but anyhow...
Super Mario? That'd be a funny looking outfit for Halloween