News alert! Player has problem with a book...

[Justin7]

The player contacts the book. The book fixes the problem.

Why can't this be the normal response?

In roughly half the complaints I get, the players didn't even contact the book.

[fiveteamer]

Justin, can you blame them? Most books are arrogant pricks.

[Mudcat]

The player contacts the book. The book fixes the problem.

Why can't this be the normal response?

In roughly half the complaints I get, the players didn't even contact the book.

Amen to that. I have been around for many years and I'm sure I've used many more books than just about everyone. I have had plenty of disputes but still never had to get SBR involved.

Some of these people don't even try. They send one e-mail and if that doesn't cause everything to be solved entirely in their favor within 36 hours - they come straight to the forums and file a formal complaint.

No wonder SBR gets backed up and people report filing complaints and not getting any response for a month. Between people who won't even pick up a phone and people who panic if a payout takes 3 days and nutjobs like shantystar, it's ridiculous.


Whoooo, that felt good.

[Richkas]

In roughly half the complaints I get, the players didn't even contact the book.

you've got to be kidding.

They wouldnt have a problem calling for a payout

[RogueJuror]

shantystar is not a nutjob, he's just misunderstood

[Justin7]

My second biggest pet peeve...

Player: they locked my account, confiscated my winnings, and I don't know why!

(10 emails back and forth between me and player)

Player: Yes, it looks like I had multiple accounts. Yes they refunded my deposit. But it wasn't me, I swear! I saw my dog using an I-phone app, and I think he created another account!

I waste more time with players who commit fraud, and only tell me half the story. I love a good meaty dispute with clever issues of first impression, wrongdoing on the book's part, or bizarre facts that no one knows how to deal... But dang it, I wish players would not try to lie to me or mislead me.

[AgainstAllOdds]

Justin,

I am starting to see a common trend here.

http://forum.sbrforum.com/players-talk/135324-dont-bullshit-me.html

[dwaechte]

My second biggest pet peeve...

Player: they locked my account, confiscated my winnings, and I don't know why!

(10 emails back and forth between me and player)

Player: Yes, it looks like I had multiple accounts. Yes they refunded my deposit. But it wasn't me, I swear! I saw my dog using an I-phone app, and I think he created another account!

I waste more time with players who commit fraud, and only tell me half the story. I love a good meaty dispute with clever issues of first impression, wrongdoing on the book's part, or bizarre facts that no one knows how to deal... But dang it, I wish players would not try to lie to me or mislead me.

Precisely why I end up siding with the books on 90% of issues it seems. I would never be able to do what you do, wouldnt be able to stand the bullshit.

[Tsoprano]

Justin bets 5k a game and works with these nutjobs all day??

[pavyracer]

The player contacts the book. The book fixes the problem.

Why can't this be the normal response?

In roughly half the complaints I get, the players didn't even contact the book.

Do you realize that if everyone did this Dozer would fire you for not working?