Be prepared to wait awhile if you withdraw from WWTS. They turned down my withdrawal request yesterday, and when I called they said they now require a photo ID. They claimed they sent an e-mail to that effect in August, but I never received anything of the kind.
I e-mailed a scan of my drivers license to them yesterday. I called today to try my withdrawal again, and again they wouldn’t accept it. They said my ID apparently hasn’t been processed yet as there is still a block on my account. They said it can take 24 to 48 hours after they receive the ID to unblock withdrawals (why? how long does it take to check a box in my account or whatever someone has to do once they open my e-mail and see the ID?), so I should check back again tomorrow. I asked if they had in fact received my e-mail, and they sort of said yes, but it was more like “I’m sure we did if you sent it” like they were inferring. Unfortunately the people you can speak to apparently aren’t the shadowy people actually processing the ID, so they can only guess and recite the standard procedure; they can’t tell you specifics about where your case stands in the processing.
I expect I’ll get my withdrawal some time later this week, probably the day after whatever day they unblock my account, since they tell me their work day ends at 9:00 AM Pacific time and I doubt I’ll be up and functional by then to try another withdrawal request. But anyway, if you need your money promptly, don’t expect to be able to get it from WWTS if you haven’t yet gone through this ID processing with them.
I e-mailed a scan of my drivers license to them yesterday. I called today to try my withdrawal again, and again they wouldn’t accept it. They said my ID apparently hasn’t been processed yet as there is still a block on my account. They said it can take 24 to 48 hours after they receive the ID to unblock withdrawals (why? how long does it take to check a box in my account or whatever someone has to do once they open my e-mail and see the ID?), so I should check back again tomorrow. I asked if they had in fact received my e-mail, and they sort of said yes, but it was more like “I’m sure we did if you sent it” like they were inferring. Unfortunately the people you can speak to apparently aren’t the shadowy people actually processing the ID, so they can only guess and recite the standard procedure; they can’t tell you specifics about where your case stands in the processing.
I expect I’ll get my withdrawal some time later this week, probably the day after whatever day they unblock my account, since they tell me their work day ends at 9:00 AM Pacific time and I doubt I’ll be up and functional by then to try another withdrawal request. But anyway, if you need your money promptly, don’t expect to be able to get it from WWTS if you haven’t yet gone through this ID processing with them.
