Anybody Get This E-Mail From BetRoyal?

[Chuck Sims]

Hi,This is Chester, back again at the helm of BetRoyal. Most of you may remember that I was the original founder - the one who took BetRoyal to most favored status. I left BetRoyal in 2001 for personal reasons and since that time Royal ownership changed hands twice. The present ownership is a well established and well funded group who pioneered the online casino industry as it emerged in the 90s. They acquired BetRoyal to broaden their suite of gaming products.Recently, the current ownership, after experiencing less than satisfactory results, reached out to me and asked that I return to reinstitute the standards which brought BetRoyal to the top and I have accepted the challenge.If you have played at BetRoyal in the past few years you may have experienced some inconsistencies in performance, but I am here to assure you that the old Royal Spirit – that the customer comes first, reliable payouts and overall professional service has once again been implemented and I invite you once again to experience this for yourself.I have chosen about 50 customers who I personally remember from my early years at Royal which I am reaching out to in efforts to re-establish our relationship.Best RegardsChester If you do not wish to hear from us again please visit this link and you will be taken off from future promotions.

"I have chosen about 50 customers who I personally remember from my early years at Royal which I am reaching out to in efforts to re-establish our relationship."

Hey Chester, did Tej have a gun to your head when you wrote this? LMAO!!!!

How desperate are these lying scumbags for cash?

[sergfro]

yep got it

[tacomax]

How desperate are these lying scumbags for cash?

Aren't they just soliciting for re-ups which any number of books do?

[pags11]

I'm really amazed these guys are still in business...

[mad]

Never played there so No would be my answer, however i just saw the Royal banner hanging over at EOG.

WTF has happened over there?

[slash]

Got 3 emails from my old friend Chester.

[Cheezy]

Hey everyone,

I just wanted to keep everyone posted about the Royal bailout that I have recieved. Chester and Royal bailed me out of both the Bet4aces and NoJuice disaster for quite a LARGE sum. The rollover was high but I just completed it and have now talked to Chester about getting some of it paid out. He is arranging it as we speak. I am keeping a balance there and will continue to play there.

I DO NOT WORK FOR ROYAL.

I am just a dumb shmuck for getting sucked into those 2 books. It looked like I was going to lose everything as a result of my greed. Thanks again to Chester and Royal for saving my bacon.

I will keep everyone posted as to the payouts and how they are being handled. I am just glad to be out of that freakin mess.

I have been playing at Royal for over a year now and I have ALWAYS gotten paid. I am sure glad that SOMEONE stepped up and helped with suck a bad situation

Good luck to anyone else who was in the same boat.

Cheezy

[Bill Dozer]

O/U on number of posters alone who got this email:
ov 50 -150
un 50 +130

[moses millsap]

O/U on number of posters alone who got this email:
ov 50 -150
un 50 +130

The under may have some value as many of these emails might have been sent straight to the bulk/spam folders, which in turn go straight to the trash without ever being read.

[slash]

I will take ov 50 for the max. Thanks for the free money Bill. This is as good as a Mansion promo

[michael777]

i got the e mail today

[pags11]

no royal shills please...

[Bill Dozer]

Chester is going to take his lumps in the forum for the 'Chester: The Resurrection' campaign. To his credit, he is on top of the immediate issues pretty quick. It's been easy addressing player complaints the last few months and he's made sure nothing news worthy slips through the cracks. Of course with the praise of management, it also has to be noted that when push comes to shove, it's not his wallet.

[SBR_John]

This is typical deceptive marketing. Chester are you deceptive and not to be trusted?

See they could tell the truth and say we are writing everyone to give them Chester's message. But they chose to lie because it might offer a bit more of an angle. Will they also steal if that offers a bit more of an angle?

[aceking]

is it 50 or 50,000 ?

even my dog got it !

[pags11]

chester the cheezy cheetah?...I thought I knew this guy...don't believe him...

[tacomax]

I thought I knew this guy...don't believe him...

Where do you know him from? And what has he done to you to not make you trust him?

[pags11]

tacomax,

I answered your one question and am done...I'm busy picking winners dude...sorry that I don't have time for you...maybe come college hoops season, but I doubt it...

[denn333]

did not get that e mail.

[chano]

Chester and Royal bailed me out as well in the NJ / Bet4Aces downfall. I completed my rollover and got paid immediately. Hey, I know their past. But are we not here to praise and bitch about books. In this case I am praising.

[merlyn]

John, please understand I am fighting the battle in both directions, upward and downward. The odds are not good, but I also must take responsibility as I am the original creator of what turned out to be a mess. Item by item, I will work towards ultimate resolution - mark these words, ressurect this post over and over - see that it happens.

As to this e-mail, here is what I posted on EOG - and in this case, I can assure you that the fireworks you see on the two forums was nothing compared to what happened internally when this screw up came forth.

posted by Chester on EOG on 9-21-2006

This requires a response.

I went through several dozen accounts that I remembered were good accounts back in the early days. The list came to 53. I wrote and sent that e-mail. I received 27 back as "bad e-mail addresses." I got zero replies from the ones that went through and am not surprised. A week and a half later, someone in the casino division asked me if I would mind that they sent the e-mail to some selected customers from that side. At first I said no, then said yes. I failed to re-read it which was my mistake. If I had, I would have removed the "50 e-mail" business.

We are under tremendous pressure to turn BetRoyal around. And this comes from the competition as well as from above. At the same time, my process for doing this requires a complete change in strategy, policies, proceedures, etc. and this will take time to fully implement. In the meantime, some old, bad habits of which I do not support much less have enacted have still emerged from Royal. What has not happened is that not one single player since my arrival, July 1, has been intentionally slow paid. In addition, several other measures have been enacted which will show, in time, that Royal can again attain its former standards.

I got an e-mail from BetJamaica today. It had a list of 36 reasons why someone should play there. They are all valid and (since I know Scotty since I saw his diapers changed) I know also to be the truth. This is now my bar (and beyond). We will not stop with every effort possible to attain this bar. This includes an honest apology for a screw up (no matter how innocent) such as what ended up happening with this e-mail.

But also rest assured that this company is NOT (at this time and as long as I am involved) in any way a scam. And I will remain until the reputation of this company, once again and fully is returned to the status we acheived in the late 90s and early 2000s.

Chester

posted later by Chester on EOG on 9-21-2006

The casino division sent this e-mail to every customer in the entire Royal database. I guess I did not make that clear. It was a mistake and will not happen again under my watch.

Regarding what may have ranged from errors to outright lies made by predesessors is not the mode of operation around here now under my watch. We may make mistakes, we will not lie.
I would suspect this will take some time for the gambling community to believe.

As far as anyone being screwed, for whatever reason you may derive and from whatever era and from whatever ownership, e-mail me:
chester@betroyal.com

Is my task a tall one? Yes. No one will be able to find any inconsistency in what I say nor what I do nor how I back up my words and that is what is being instilled here at Royal as it was when the company was created and as it was for its first 5 years.

When that has happened and for the necessary length of time anyone may require (even if its never) in the cases where you have seen this, hopefully some of you will mention it.

Realize the ownership is intelligent enough to know it has made a few mistakes to say the least. If this last measure of bringing me in is not supported, what do you think the future will be for Royal?

[tomcast]

Chester and Royal bailed me out from Bet4Aces. (I was stupid enough to trust TOW). They didn't have to help me and I am very grateful to them.

I haven't tried to take a payout from Royal yet but I will always leave a balance and play there. As I say, very grateful.